eSky Travel

My Personal Testimonial

Your professionalism, assistance and ticket prices.

phishing scam

they took my credit card number and never booked the flght this is a phishing scam

eSky. Missing. Vacations going away with no alternative solutions.

eSky: A travel broker that disappears when you need it most I booked a Wizz Air flight from Santander (Spain) to Tirana (Albania) through eSky. The flight was scheduled for 12 July 2026, but it was cancelled. This is exactly the kind of situation where a travel broker should prove its value. Unfortunately, eSky did not. After the cancellation, we were left without a suitable alternative to reach our destination and received little meaningful assistance. At the same time, we were facing the loss of non-refundable hotel reservations and other travel expenses, while trying to understand our options. The most disappointing part was the complete lack of proactive support. Instead of having an experienced intermediary helping us solve the problem, we felt abandoned and left to deal with the consequences ourselves. We ended up spending hours trying to find information and solutions that we expected our travel broker to help us with. If, when a flight is cancelled, the customer has to handle everything on their own, it raises an obvious question: what is the real benefit of booking through a broker instead of directly with the airline? My experience suggests that eSky is useful only when everything goes according to plan. The true value of a travel agency is measured when things go wrong, and in our case, eSky failed that test completely. I will not use eSky again, nor would I recommend it to friends, family, or anyone looking for reliable customer support during travel disruptions.

This is a scam site

This is a scam site. I bought a round trip sfo jfk trip but they booked only the return flight. Well within the 24 hours limit I asked them to cancel the return as my departing flight was not booked. They kept insisting that Alaska is not allowing them to cancel. They didn't refund till I threatened to dispute the charge and report them to the Bbb.

Horrible company avoid at all costs!!

Horrible company avoid at all costs!!! We booked our flights through esky and then the flight was cancelled by the airline. Esky refused to issue a refund of their service fee, which was apparently 120 euros for flights that were only 300 euros. Absolutely crazy to not issue a full refund when the flight was cancelled. Customer service team was impossible to get a hold of and all bots. No point in booking through esky - go right through the airline.

No refund for booking cancellation

I payed cancellation insurance . I cancelled my flight. I never got a refund . You can’t even contact them . Never again

accesibility

accesibility, easy acces, lot informations

Be aware of hidden fees!

Be aware of hidden fees!! Very untrusty AI agent is replaying with no help at all

Easy booking process

Easy process, quick & reliable

Helpful and easy good job

The site was user friendly

The site was user friendly, quick and effiecient in pricing.

Broken process, misleading timelines, and no accountability

I purchased eSky insurance which explicitly allows cancellation or date changes, and relied on that protection. I contacted eSky two days before the flight to move it four days forward. Their system stated I would receive a link/email within 24 hours to proceed. While the link was indeed sent within that timeframe (22:37), it expired at 03:33, which makes no sense in the context of a “24-hour” expectation. If you tell a customer 24 hours, no reasonable person expects a link that becomes unusable overnight. More importantly, I was still within 24 hours prior to departure, which is the relevant window for making changes. At 11:08 - 25 hours prior to the flight, which was at 12:10 flight on the following day, I contacted support to complete the change, ready to pay £118.93, on a ticket costing approximately €450. I spoke to two agents for over an hour on two different devices. Neither of them reissued a valid payment link. Instead: * I was repeatedly redirected to the airline (where I have no insurance cover) * I was given contradictory explanations, including that the link was valid for 24 hours and I had failed to pay * no workable solution was provided Despite being within the allowed timeframe, no action was taken. Only after delaying did they claim it was “too close to departure”. This is not just poor service — it is a failure to provide the insured service and a process that prevents customers from acting within the stated conditions. DO AVOID!

My experience with the Company eSky was great…

My experience with the Company eSky was great because the Company eSky provides the proof of the services I payed for immediately via e=mail. I rate the Company eSky woth 5 stars.

I thought I was booking direct with Wizz Air :-(

I thought I was booking direct with wizz Air as that was what I had searched for and the transaction ended up costing £40 more than I had expected to pay. I tried to cancel immediately saying it was misleading online but they wouldnt refund. Please be careful when making a booking and don't suffer the same fate...fingers crossed the flight is actually legitimate :-(

Bad Bad Bad

I am extremely disappointed with my experience with eSky. When I booked two airline tickets (for myself and my friend), I paid extra for the Flex option because it clearly advertised the possibility of changing the flight date free of charge. This was one of the main reasons I chose to book through eSky. However, when I needed to change my return flight, eSky refused to help. They kept telling me that United Airlines did not allow the change and that there was nothing they could do. The problem is that this important limitation was never clearly disclosed during the booking process. If I had known that the Flex option depended on the airline's rules and could become useless, I would never have paid extra for it. I paid for a service that I could not actually use. In my opinion, this is misleading and unfair to customers. I hope eSky will be more transparent with future customers so that no one else pays for a service that cannot be used. And now i need to by new ticket to go back home, and my money its just disappeared from my pocket. They said on the website you can change date, time and passenger for a fee which depends of airline company and i accept it, and when the time come to change it they said you cant do it, the company doesn't allow it. Unfortunately, based on my experience, I cannot recommend booking through eSky.

😄😀😀👍 x 💯% 👍👍👍👍

Very well in everythink

Getting the ticket was easy

Getting the ticket was easy. But I did not get to put in my seat choices this time or my Precheck number. I hope that I can still do that

Avoid eSky at all costs.

Avoid eSky at all costs. This has been, without question, the worst customer service experience I have ever had. I have been waiting over four months for a refund on an airline-cancelled flight, and despite countless emails, I have not received a single meaningful update. Every response is the exact same copy-and-paste template telling me they are “waiting for the airline.” They don’t answer my questions, they don’t provide any evidence that anything is actually happening, and they don’t seem remotely interested in resolving the issue. They confirmed my refund request was submitted on 3 April 2026, yet here I am months later still chasing money that should have been returned long ago. Every time I contact them, they simply reset the clock with another generic email. It’s like talking to a brick wall. At this point I have completely lost confidence in this company. Customer service is appalling, communication is non-existent, and taking your money is clearly much easier for them than giving it back. If you’re thinking about booking through eSky, don’t. Spend a few extra pounds or dollars and book directly with the airline. It could save you months of stress, endless frustration, and the possibility of having your money tied up with no answers. I will never use eSky again, and I’ll be telling everyone I know to avoid them.

If I could give 0 stars I really would…

If I could give 0 stars I really would 1 stars don’t even cut it iv bought a ticket with eskys and never received my ticket leaving me stranded in Spain (should of checked reviews first )