Etix

Hello, We reached out via TrustPilot to gather more details; with no name or information in this review we otherwise don't have a way of reaching you. As a contracted ticketing provider, we are bound by the terms of purchase provided to us by our partner venues. We do not set these policies, but our employees must enforce them. You are correct that this often means refunds or exchanges are not possible, however, we suggest contacting the venue box office directly as they are the only staff empowered to make exceptions. We apologize for any inconvenience. If you're willing to provide additional details so we can point you in the right direction, please response to the TrustPilot request for information, or reach out to us at [email protected]. Regards, Etix

We're glad you're pleased, Susan!

Thank you for sharing your feedback. We understand that fees can be frustrating. These fees help cover the costs of operating a secure ticketing platform and providing support for events on behalf of our venue partners. Regards, Etix

Hi Jim, Thank you for providing additional details through Trustpilot. For the email you provided, we do not find an order in our system (active or cancelled). We'd like to assist further. If you'd like help or a response from our team, please reach out to [email protected] and a member of our service team will be glad to help. Regards, Etix

Hi Susan, Thank you for your feedback. We're pleased to let you know that we've been testing an Etix Wallet app and expect it to be fully released in 2026. It will allow you to consolidate your tickets and also securely transfer tickets to friends and family as well. Regards, Etix

Thank you for your feedback. We just requested additional details through the TrustPilot system so that we can learn more about which school district this is in reference to. We've not heard complaints about Apple Pay so we'd very much like your response so that we can research and resolve any issues. We appreciate your time. Regards, Etix

Thank you for your feedback!

Hi Terry, We see you purchased two tickets directly from the Gillioz Theatre. If you believe these tickets are incorrect, please contact their Box Office directly for assistance. Regards, Etix

Hi Yvette, We see a couple orders in our system for upcoming events at the Raue Center. All confirmation emails, containing your tickets, are sent from [email protected]. Please double check your inbox, spam and trash folders to be sure these emails weren't accidentally filtered by your email provider. If you're unable to locate your tickets, you can go to www.etix.com and click "Order Lookup" at the top right to find your order and have your confirmation email resent to you. Regards, Etix

Thank you for the feedback, Maria!

Thank you, Steven!

Hi Ron, Thanks for reaching out, that certainly is frustrating. All confirmation emails from Etix are sent from [email protected]. We suggest adding this email address to your email service address book to ensure delivery and avoid accidental filtering by your provider. In the future, if you find that you have not received your purchase confirmation email within 10 minutes of your ticket purchase, you may also use our Order Lookup Tool (here: https://etix.com/ticket/) to have your confirmation email resent to you. Regards, Etix