Morgan very customer friendly
Morgan very customer friendly, professional, efficient.
Reply from Etix2025-10-23
Thank you, Lisa. We're happy to hear it!
About Etix
Data updated- Website
- etix.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 204 reviews
- Replies to negative
- 88% (38/43)
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About this business
Etix is a web-based event ticketing software and marketing solutions company powering more than 5,000 venues worldwide. Use Etix to find and buy official tickets from your favorite venues including live music, concerts, sports, fairs, festivals and the arts.
Written by the business, not verified by us.Is Etix legit?
Etix (etix.com) has a 4.1 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 75% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers consistently state that buying tickets online is a remarkably fast, seamless, and completely hassle-free process. People are especially pleased with the support team, frequently praising representatives for being extremely polite, patient, and genuinely accommodating during interactions. However, some customers also noted technical challenges while using the website for online orders. Reviewers occasionally shared frustrating website errors or difficulties entering payment details properly during checkout. Others mentioned experiencing long virtual queues, unexpected sales delays, or feeling dissatisfied with having to wait until shortly before events to access their passes.
Auto-generated from all reviews of this business. For reference only.What people say
Today is the concert and I have no…
Today is the concert and I have no tickets. Ordering them went fine. Just a general admission ticket. Hopefully they arrive soon. If I can't get into the concert I am going to be so pissed off.
Reply from Etix2025-10-21
Hi Denise, Our system shows your tickets were sent to you on 10/8/25, just after your online order was placed. The email with your tickets was sent from [email protected]. Please check your inbox, spam and trash folders, just in case your email provider filtered the email. If you are still unable to locate it, you may use our Order Lookup tool (here: https://etix.com/ticket/?orderLookup=true) to have it resent to you. Please also know the Lincoln Theatre box office staff will be able to look up and validate your order using your email and name. Enjoy the show! Regards, Etix
I was unable to exchange my two tickets…
I was unable to exchange my two tickets to a different table even though I purchased 6 more tickets ! Also I have yet to receive a receipt or confirmation for my 8 ticket purchase.
Reply from Etix2025-10-21
Hi Denise, Thank you for reaching out. For highly popular events like The Polar Express, exchanging to a different location is sometimes not possible because the cars are sold out. If you have not yet done so, you are welcome to reach out to the railroad call center to see if an exchange is possible. Our system shows your tickets were sent to you on 10/7/25, just after your order was placed. The email with your tickets was sent from [email protected]. Please check your inbox, spam and trash folders, just in case your email provider filtered the email. If you are still unable to locate it, you may use our Order Lookup tool (here: https://etix.com/ticket/?orderLookup=true) to have it resent to you. Regards, Etix
Service was excellent!!!!
User-friendly
User-friendly, concise, quick and efficient
Got tickets in mail
Got tickets in mail . Every thing went ok.
I was hesitant to get my tickets…
I was hesitant to get my tickets electronically, but found it to very easy and efficient.
My tickets were not at will call. I had to go and prove to the box office that I purchased the tickets. Luckily, I had my phone.
My tickets were not at will call.
Why do you no longer have an App?
I am sad to find out you no longer have an app and can no longer transfer 2 of my tickets I want to sell :(
Reply from Etix2025-10-20
Hi Sue, Thank you for your feedback. Historically Etix has not had a patron app, but we are pleased to be launching an app in 2026 that will allow you to view and securely share tickets. Until then, your tickets can be printed at home and shared physically, you may print to .pdf and share digitally with a friend, or you may save your mobile ticket to your Apple Wallet and share that way as well. We hope that helps! Regards, Etix
Concert was cancelled, but not notified
Easy to work with, but they did nothing to notify me about the cancellation of a recent concert. All I got was a credit on my bank records, but no other notification.
Reply from Etix2025-10-20
Hi Michael, Thank you for reaching out. We see a few orders in our system for the email you provided, but do not see any for which the venue has informed us of a cancelation. We want to be sure there is not a miscommunication, and certainly don't want you to miss out on an event. Please reach out to [email protected] and provide the details of the event to which you're referring and a member of our team can further assist. Regards, Etix
never got email for the the tickets has…
never got email for the the tickets has to call.
Reply from Etix2025-10-20
Hi Jan, Thank you for reaching out. Our system shows your tickets were sent on 10/3/25, just after your online order was placed. The email came from [email protected]. Please be sure to check your spam and trash folders, in case the email was accidentally filtered. In the future, we also offer an Order Lookup tool (here: https://etix.com/ticket/?orderLookup=true) that allows you to request a resend of your confirmation email, which contains your tickets. Regards, Etix
Thanks for the tickets
It was easy to buy tickets
Great guide tour.
Easy Peasy
Just so easy to navigate, and make a purchase. Great job!
Reply from Etix2025-10-16
Thank you for your feedback!
Easy to use
Easy to use! Pretty self explanatory
Easy to manage
Great customer service!
Beautiful scenery
Beautiful scenery. And an knowledgeable and entertaining train car host, Mrs Pam.
Went smoothly with NO Stress.. nice change
It rates as great because it was purchased close to the day of attendance... went smoothly. The sale in August had technical issues which can happen but it is always extremely stressful. I know the intense demand is controlling but I wish there was a more orderly, less stressful process.
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