About Etix
Data updated- Website
- etix.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 204 reviews
- Replies to negative
- 88% (38/43)
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About this business
Etix is a web-based event ticketing software and marketing solutions company powering more than 5,000 venues worldwide. Use Etix to find and buy official tickets from your favorite venues including live music, concerts, sports, fairs, festivals and the arts.
Written by the business, not verified by us.Is Etix legit?
Etix (etix.com) has a 4.1 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 75% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers consistently state that buying tickets online is a remarkably fast, seamless, and completely hassle-free process. People are especially pleased with the support team, frequently praising representatives for being extremely polite, patient, and genuinely accommodating during interactions. However, some customers also noted technical challenges while using the website for online orders. Reviewers occasionally shared frustrating website errors or difficulties entering payment details properly during checkout. Others mentioned experiencing long virtual queues, unexpected sales delays, or feeling dissatisfied with having to wait until shortly before events to access their passes.
Auto-generated from all reviews of this business. For reference only.What people say
We got the wrong seats and paid way too…
We got the wrong seats and paid way too much for your services!
Reply from Etix2025-10-16
Hi Gordon, We see a valid order in our system for an upcoming event. If you feel you received the wrong seats, please reach out to [email protected] and a member of our team will assist. Regards, Etix
A 25% off was offered on FB link but…
A 25% off was offered on FB link but when I tried to claim it, I was told it wasn't available anymore. It was still between limit date.
Easy!
Easy way to buy our junior high football tickets seamless process.
The experience was simple
The experience was simple, straightforward and hassle free.
The process was very easy and I…
The process was very easy and I received my tickets immediately.
Easy Peasy
Had no problem retrieving our tickets at Will Call before the performance.
Sales of Keeneland tickets was…horrible
Sales of Keeneland tickets was ridiculous. Keeneland blamed it on etix. Tickets went on sale at 9 on Tuesday morning, and errors all over the place. Then is was postponed til 10. Still errors. System overloaded. Then afternoon. Soon after that, tix went on sale Wednesday at 9. I got in about 9;15 after entering the queque at 7;20. All restaurants were already sold out for every day of the meet. Altho some got in on Tue morning. Very bad scene.
Reply from Etix2025-10-15
Hi Jane, We appreciate your candid feedback and apologize for your frustration. You are correct that high demand and limited inventory did result in seats selling very quickly once sales began. We’ll share your feedback with the venue so they’re aware of your concerns. Regards, Etix
better than Ticketmaster
better than Ticketmaster, f*k monopolies. Also though, your processing fees are still ridiculous.
It was easy to use
I feel tricked into purchasing insurance
I feel tricked into purchasing insurance that was very expensive compared to the ticket cost. The cost was not clear to me when I ordered my tickets.
Reply from Etix2025-10-13
Hi Theresa, Thank you for reaching out. Ticket protection through Allianz Global Assistance is an optional add-on offered during checkout for those who want extra coverage. We certainly do not want anyone to feel as if they were tricked into purchasing this optional add-on. As long as the event has not already occurred, if you’re not satisfied, you have 15 days to cancel your plan and receive a full refund of the plan price. Please find the details in the confirmation email you received from Allianz, or contact them directly at https://www.eventticketprotection.com/ or 800-284-8300. Regards, Etix
Very smooth transaction.
Reply from Etix2025-10-13
Thank you, Brenda!
This service has been efficient and…
This service has been efficient and convienent
This was an excellent presentation of…
This was an excellent presentation of Neil Simon's Barefoot in the Park. The cast was perfect. It goes to show a good show is available locally!
Waiting for Tickets
Easy and inexpensive to purchase tickets. However, this is the second time I have purchased tickets in 2 months and don't like waiting until 4 days before the event, to print tickets. When I pay right away, I should get the tickets right away.
Reply from Etix2025-10-13
Hi Ed, Thank you for reaching out about your ticket delivery. Some venues choose to delay releasing tickets until closer to the event date so they can review orders and help prevent bots or resellers from affecting genuine fans. We understand it can be a little frustrating to wait, but please know your tickets are secure and will be delivered as soon as they’re released by the venue. Regards, Etix
Very helpful since the presale wouldn’t…
Very helpful since the presale wouldn’t let me see the accessibile seats I needed.
GreatEs su to pay and decires info
Es su to pay and decires info
Unique experience seeing live kabuki
Called in for tickets & was…
Called in for tickets & was accommodated by a very friendly & helpful woman who guided me through the process of ordering tickets, seating available & prices
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