Etix is a web-based event ticketing software and marketing solutions company powering more than 5,000 venues worldwide. Use Etix to find and buy official tickets from your favorite venues including live music, concerts, sports, fairs, festivals and the arts.
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Is Etix legit?
Etix (etix.com) has a 4.1 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 75% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers consistently state that buying tickets online is a remarkably fast, seamless, and completely hassle-free process. People are especially pleased with the support team, frequently praising representatives for being extremely polite, patient, and genuinely accommodating during interactions.
However, some customers also noted technical challenges while using the website for online orders. Reviewers occasionally shared frustrating website errors or difficulties entering payment details properly during checkout. Others mentioned experiencing long virtual queues, unexpected sales delays, or feeling dissatisfied with having to wait until shortly before events to access their passes.
Auto-generated from all reviews of this business. For reference only.
I entered 2 different cards and your website kept saying I was entering the card information wrong. I double and triple checked that all the information was correct and because of this error message, I missed out on getting Tickets. This error message popped up 6 times total, for 2 different cards. I had the cards right in front of me and made sure I verified the information was correct each time. I won’t be using this site again after this negative experience.
Reply from Etix2025-10-10
Hi Steven,
Thank you for your detailed feedback and we apologize for the frustration. We will pass this along to our team to review and make improvements.
Regards,
Etix
The young lady answering the phone for the Texas renaissance festival, was a little short with me at times and had to excuse herself to check on my question two or three times on different questions not very knowledgeable of what she was doing… The download that was sent to me was very easy and everything went smoothly…
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