I call the box office direct and the…
I call the box office direct and the young man who assisted me , was excellent. Good interpersonal skills.
About Etix
Data updated- Website
- etix.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 204 reviews
- Replies to negative
- 88% (38/43)
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About this business
Etix is a web-based event ticketing software and marketing solutions company powering more than 5,000 venues worldwide. Use Etix to find and buy official tickets from your favorite venues including live music, concerts, sports, fairs, festivals and the arts.
Written by the business, not verified by us.Is Etix legit?
Etix (etix.com) has a 4.1 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 75% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers consistently state that buying tickets online is a remarkably fast, seamless, and completely hassle-free process. People are especially pleased with the support team, frequently praising representatives for being extremely polite, patient, and genuinely accommodating during interactions. However, some customers also noted technical challenges while using the website for online orders. Reviewers occasionally shared frustrating website errors or difficulties entering payment details properly during checkout. Others mentioned experiencing long virtual queues, unexpected sales delays, or feeling dissatisfied with having to wait until shortly before events to access their passes.
Auto-generated from all reviews of this business. For reference only.What people say
Easy easy easy.
Very easy to do.
It was very easy and I was able to store my ticket in my Apple wallet.
I tried adding entry tickets and…
I tried adding entry tickets and parking ticket in the cart and it was not possible.
Reply from Etix2025-10-09
Hi Melissa, Thank you for your feedback. You are correct, and the venue has opted not to allow purchase of parking and entry in the same cart. We apologize for any inconvenience this caused. Regards, Etix
The experience was much too confusing!
Reply from Etix2025-10-09
Thank you for your feedback.
Easy Pleasey
My experience in ordering and receiving the e tickets was very easy to complete.
Very easy to buy tickets.
Helpful, Knowledgeable Staff are important
The staff was very helpful and responsive.
so much better than ticketmaster
Reply from Etix2025-10-09
We appreciate your feedback!
rejected card twice then accepted it
rejected card twice then accepted it, apple pay would be simpler
Reply from Etix2025-10-09
Hello, Thank you for reaching out. While Apple Pay is available on our platform, each venue chooses which payment methods to enable for their events. We’ll share your feedback with the venue, and we appreciate you letting us know. Regards, Etix
Smoky Mountain arailway
It was easy to get done.
Online easy to order tickets and easy…
Online easy to order tickets and easy to pick seats available. Been there once great entertainment great staff.
Representative was very helpful
Representative was very helpful. Explanation was clear. I was able to purchase my tickets.
Joe B
Easy as Pumpkin Pie
It was simple to use.
Ease of selecting seat
Ease of selecting seat, price, and printing out ticket. Website was extremely easy to navigate.
Things went very smooth
Things went very smooth, no hassle!
Reply from Etix2025-10-09
Thank you for your feedback!
The sale was delayed after waiting…
The sale was delayed after waiting online in Que for quite some time we were told sale was postponed after waiting. The next day the que was long even though I got online early. I waited for the tickets for over an hour. My tickets were not delivered until nearly a week before the event. I did not receive a receipt with explanation of my seats to Keeneland. Tickets finally came my email after I inquired about them since my credit card was charged weeks ago. Now my 7 tickets are not together. My friends will be a long way from the party we planned. I’m planning to apply for refund on three tickets since they are in section A while the other four are in section F. Neither section was my preferred selection when I purchased. This experience has made me question ever purchasing tickets again
Reply from Etix2025-10-09
Hi Patricia, Thank you for sharing your feedback. The popularity of Keeneland, along with the limited availability of tickets, can certainly cause frustration. We apologize and will pass along your concerns. Regards, Etix
Easy to get the tickets you need
The agent that assisted with the booking new exactly what I needed and made suggestions to make the experience better,
Reply from Etix2025-10-09
Thank you for your feedback!
I was charged 16 for an admission…
I was charged $16 for an admission ticket when they were only $5 at the gate.
Reply from Etix2025-10-09
Hi Amber, Thank you for reaching out. As the ticketing provider, we don’t set ticket prices, those are determined by the South Carolina State Fair. According to the Fair’s website (https://www.scstatefair.org/plan-your-visit/tickets/), the $16 advance ticket price, for a ticket that is valid for entry any day of the fair, reflects a $4 discount off the $20 general admission rate. Regards, Etix
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