ExploreTrip was listed as a "Great" by verified customers in TrustPilot, ExploreTrip has more than 60% "Excellent" ratings to buy cheap air tickets from USA and Canada to any part of the world. ExploreTrip.com offers consolidator fares rated best online travel portal with utmost customer satisfaction. Book your flight today.
Is ExploreTrip legit?
ExploreTrip (exploretrip.com) has a 2.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews. Last updated 2026-08-12.
Flew with them last summer. They booked a travel plan and approved flight insurance... Middle leg of flight was cancelled... NO NOTICE.. had to find out when I was in Croatia two days before I was supposed to leave. By having the middle leg of the booking cancel it made the other flights worthless due to not being able to find another flight that worked. When I called regarding the flight insurance... they said it was declined later... did not even tell me... so they booked a plan that was uninsurable... so no flight insurance, no coverage. Did not respond to help with rebooking. What a nightmare. This was all so wrong and a total loss. When I called the airlines looking for refund or help, they told me they could not help me because my credit card was not used for the flights! When I called explore trip they said oh yeah we use our corporate card. Also I need to add when I called in and said the middle flight of my travel plan has been canceled and I need help with rebooking, they would not talk to me. They gave me an email address and said you need to email this team and they'll get back to you in 24 hours. I did that twice. I never received a response. They put all their energy into their agents who are taking money for new trips but they put no money or energy into those who need support and help when they are abroad. These people are not honest, do not care about your flights, just want money. I had to rebook the entire return 2 days before leaving as my lodging was ending in Croatia. So I paid for my trip home TWICE. Cost another $800. These guys are complete crooks. DONT USE THEM>
Reply from ExploreTrip2022-04-13
Dear Customer,
We regret the inconvenience caused to the customer.
However our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
Our team will investigate the matter and get back to you.
We appreciate your patience and understanding.
Thank You,
Exploretrip
A
Alan ChienUnited States · 2 reviews ·
★★★★★
the booking process was fine
the booking process was fine, hence the 5 star. The service of Spirit airline however, was not great. terrible plane seats (seat cushion was old and flat), no complimentary free snacks at all, the plane was not cleaned (tray table got old stains), the app loses boarding pass after a while and need to reboot app...etc.
Reply from ExploreTrip2022-04-13
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better.
We appreciate your business with us.
Thank you for your patronage.
Regards,
Exploretrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better.
However, we regret that you lost your wheelchair and would advice you to send a formal complaint to the airline.
We appreciate your business with us.
Thank you for your patronage.
Regards,
Exploretrip
They are really prompt in giving you your flight info and confirmation.
Reply from ExploreTrip2022-04-13
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better.
We appreciate your business with us.
Thank you for your patronage.
Regards,
Exploretrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better.
We appreciate your business with us.
Thank you for your patronage.
Regards,
Exploretrip
I usually make my booking online, and in my other experience from other company some was alright and then I’m afraid it I speak to the agent that I will get charged for the service. For so many hours and a lot of patience I was able to book our plane tickets.
Reply from ExploreTrip2022-04-13
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better.
We appreciate your business with us.
Thank you for your patronage.
Regards,
Exploretrip
It was easy and the option to choose seats were clear.
Reply from ExploreTrip2022-04-13
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better.
We appreciate your business with us.
Thank you for your patronage.
Regards,
Exploretrip
I wish There was an option for negative stars. I booked a flight with them from Toronto to Ahmedabad (India) scheduled for April 2020. It got cancelled due to the the Pandemic by the Airlines. I got an email from them stating that I was elegible for 50% refund. I spoke to them explaining that It was not cancelled because of me and they were adamant that Airline has decided to only give 50% refund. I spoke to the airline and the representative mentioned that as it was cancelled by the airline, I am eligible for a full refund but it needs to be processed through the agent as it was booked by the agent. I confronted with the agent at exploretrip and she was like Airline representative is lieing lol and that the refund i am eligible for now is 35% of the total cost. So now I am left with some 380$ out of the 1100 I paid. Total Scam! Never trust these people with your money.
Reply from ExploreTrip2022-04-20
Dear Customer,
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations.
We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favor.
Sincerely,
Exploretrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better.
We appreciate your business with us.
Thank you for your patronage.
Regards,
Exploretrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better.
We appreciate your business with us.
Thank you for your patronage.
Regards,
Exploretrip
Our experience was efficient and we…we were able to book our flights
Our experience was efficient and we look forward to traveling
Reply from ExploreTrip2022-04-13
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better.
We appreciate your business with us.
Thank you for your patronage.
Regards,
Exploretrip
This booking website is legit and makes your experience in booking worth your whole. They send the e-ticket confirmation for my flight within hours of my booking and payment. Some website you have to wait days for the e-ticket , so I can compare that they are banged by professionals and they value their customers and business.
You’re definitely going to have return costumers.
Reply from ExploreTrip2022-04-13
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better.
We appreciate your business with us.
Thank you for your patronage.
Regards,
Exploretrip
Buyer beware! You may find at check in you have an unpaid balance.
Exploretrip takes your money and then changes the terms of the deal and may leave you with an unpaid balance on tickets. We were short close to $300 after Exploretrip left an unpaid balance on our tickets, and failed to include the carry-on luggage we'd paid for (on their site) at booking.
I am due credit from a cancelled flight from 2020 and have been trying for months now to get in touch and arrange a trip using it. The customer support has been abysmal and they don't reply to my emails or offer any assistance in trying to arrange a booking.
The worst experience ever with Exploretrip. This is my first and last time. I don't recommend this platform at all. the website didn't let me add bags and I had to do it in the airport. the cost was crazy expensive (unrealistic) $120 for just one bag. Second, They don’t issue tickets just reservations and put you in stand by in all flights. I was with two little kids and they flights were oversold, so my trip was supposed to be at 3:45pm they send us at 8:45pm
Horrible service, treatment and experience. I sent an email and they responded that I have to call, I called and they are rude over the phone and blame the airline.
Reply from ExploreTrip2022-03-13
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
Its SCAM!! They don’t send PNR number because its SCAM!
There is only one guy who answer the phone, I think he is from India!
They stole my money!!!!
Reply from ExploreTrip2022-03-13
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
I am on 2 elbow crutches. I boarded the 28 to Douglas at 11.11am. The driver did not drop the entry floor and when I arrived at destination he again did not lower it. A drop of 6/7 inches is a big deal for someone with disabilities. Most drivers are very good when I get on, pity they are not all the same
Reply from ExploreTrip2022-03-13
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
Absolutely the worst experience ever. Do not use. Update after their reply below : they’re replies are generic. I booked via skyscanner link and they claim that my booking was not made thru skyscanner link. This website is a scam! Do not use!!!!!
Reply from ExploreTrip2022-03-03
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
Rating with three stars because clicking the button "Review your Trip" from the confirmation emails, links to a page that has no trip planned for me.
That created some worry. Following the link
"exploretrip.com / trips / dashboard"
though showed the trip I have booked.
Reply from ExploreTrip2022-03-03
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your experience for our services. This will surely help us to do better.
We appreciate your business with us.
Thank you for your patronage.
Regards,
Exploretrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do good.
We appreciate your business with us.
Thank you for your patronage.
Regards,
Exploretrip
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