EZCare Clinic

Ricardo GunckelUnited States · 4 reviews · Experienced 2024-02-02 · Posted 2024-02-02

Scam

People! Beware , this guys are scammers!! I recently booked an appointment, they cancelled and didn't gave an explanation or anything so I requested a refund , never heard from them again . Called a couple times and they told me I will take a month to get my money back. Don't use them , they don't care about you! Only your money!

Michael StuverUnited States · 1 review · Experienced 2024-01-30 · Posted 2024-01-31

My name is Michael Stuver

My name is Michael Stuver . My original appointment was 12 days ago in which the doctor sent my prescriptions of two different pharmacies 5 hours away from each other she also decreased them and changed the kind without notifying me. She canceled the prescription I couldn't get to didn't fix it and has not responded to the care team in 12 days. I begged for a new appointment and was given one that was yesterday morning the doctor did not show so they rescheduled me again last night with a different doctor in a different state because I'm supposed to be traveling for work. That doctor also did not show. I put off continuing with my job and got a motel room so I could get the appointment tonight that they scheduled which also the doctor couldn't make it to. I've been out of meds for days there are some days I don't take them because it's a weekend or you know I only take one instead of three I'm on the highest dose you can be and have been for years the way that I feel after not having my meds for days is undescribable. I can barely get out of bed I don't take care of myself I don't want to play with my kids I can't go to work. The worst feeling though is feeling the helplessness from not knowing what's going on nobody calls nobody messages I have to call multiple time today figure out what's going on and nothing happens nobody's helping it doesn't even seem like anybody knows what's going on half the time. I've been with easy care since 2021 maybe even earlier I never had issues in the beginning but the past year it's been nothing but trouble every single month I can show you different problems that have happened. Two different times I had to pay again for appointment a week later for a different mental health reason just to be able to contact a doctor to get my prescription sent cuz it was never sent. Please if there's somebody higher up that sees this please help . This has to be malpractice at the very least unethical. Michael stuver 607-367-9059

Justin DingoUnited States · 1 review · Experienced 2024-01-15 · Posted 2024-01-20

I booked the first appointments and I'm…feeling scammed.

I booked the first appointment and I'm in central time they told me 3:30 I'm at my phone and find out it was eastern so I call them and get a disrespectful response saying I have to pay a 50 dollar late fee I had to call several times and finally got someone to expedite it then the new appointment wasn't till the next day. I make sure I'm on eastern time now and doctor reaches out she has her face blocked and pretends the interview is has malfunction after 2 min and asked for documents and she'll send my mediation refill I'm already been prescribed for the last five years I do everything within the hour. It's been 5 days and everytime I call they say doctor has received them and she'll send my medication in the morning.there is no supervisor or way to get this resolved I've called over and over to find a doctor that has the right tools to do my appointment with camera . I am out of 200 dollars for being scammed and this is only way I can tell my story . I don't even believe I was talking to a real doctor I think this is a scam. Ty for reading. So there response was to call the same number I've been calling no real person just waiting for 30 min at a time to tell me the same thing lol this is something I'm going to better business complaints now and spread the word that this is a scam.

It took s as minute to get an…

It took s as minute to get an appointment. They were filling fast. It was easier to call and make one than to understand online how it works.

Preston VanDunkUnited States · 2 reviews · Experienced 2024-01-07 · Posted 2024-01-14

EZ Care Clinic rebranded to MedVidi and gave terrible service to me.

EZ Care Clinic rebranded to MedVidi, and did not give good service to me in the slightest. In short, I would strongly recommend that most people use one of multiple, much better mental healthcare practices and doctors that are actively accepting patients. Many of which provide drastically better care for significantly less money, whether online or in person. ( I have had a positive relationship with more than one of them that lasted years and some still to this day, and no online doctor or practice has been provided such a negative experience, one in person one provided a significantly wore negative experience but overall the experience have been good, great or at least reasonable outside of MedVidi) Terrible, service, lack of care and insincere suggestions are all I think I experienced or witnessed from them. Micheline Epstein in my experience was inaccurate dishonest and did not seem to care about the well being of the patient enough to even contact back. And the overall business of MedVidi was only concerned with making money and not with my health well being or safety in the slightest from what I could tell. and I really tried to work with them.

Shannon ThorneUnited States · 1 review · Experienced 2023-12-14 · Posted 2023-12-14

!!!STEER CLEAR OF THIS PLACE!!!

!!!STEER CLEAR OF THIS PLACE!!! I had an appointment scheduled on December 6th or 7th in order to see someone regarding an upcoming trip I have to fly for(I am an EXTREMELY nervous flyer). I booked this appointment 4 weeks out from the date of the trip(12/15). I submit my paperwork and it takes OVER A WEEK for them to verify everything which means they had to reschedule the appointment for today December 14th. Yesterday on December 13th, I received a call that the doctor then cancels my appointment less than 24 hours before I am supposed to leave on my flight. I get a call later that evening around 5:30 PM CST saying they can still see me on December 14th at 9 AM with a different doctor. I call them at 8:30 AM CST this morning because I haven't received a link to the appointment and YET AGAIN the doctor has to cancel the appointment. After numerous attempts to tell them this was urgent, they said they can get me an appointment December 27th...which is 2 weeks after my trip... I will NEVER try to schedule with them again and will not recommend this place to anyone.

Matt LeivUnited States · 1 review · Experienced 2023-12-13 · Posted 2023-12-13

Dr Scam

Dr. "consult" was all of 5 minutes where she cut me off while talking, stated I "probably" don't have what I was looking for an ACTUAL diagnosis for and, referred me to a nootropic through their site. I pulled it up while they were talking and said it has almost all of the same ingredients of one I've been using for 2 years and she got defensive telling me I don't know what I'm talking about and finished with "how could you know? there's no way you would know if you haven't taken it before". To which I again responded that I'm looking at the ingredients of the recommendation and the product I've been taking and they are almost the exact same. Her response? "Well this one has pine bark extract". She then wrapped up by saying I'll send you the link to order it in email, and signed off. Entire call from start to finish was under 10 min and not even a hint of an actual evaluation was conducted. Pretty sure I just paid $200 for them to give me an OTC recommendation on a product they're getting kick backs from after researching the companies and the investor groups. Absolute scam.

Cannot get my Prescription!!

My name is Ashleigh Polston and I just had my appointment today which I thought went well but now cannot get my prescription sent to my pharmacy. I am out of my medication and they know that yet act like they could care less. Very ridiculous. I have been a customer for awhile and now considering just leaving Update: It’s been OVER 24 hours and I still have NOT gotten my prescription sent to the pharmacy. Scam company.

Tom KrohUnited States · 2 reviews · Experienced 2023-11-30 · Posted 2023-11-30

The doctors are great

The doctors are great. The customer service is as well. This will be my 3rd visit. I'm having some problems accessing my follow up appointment form, but I have escalated the issue to their team for resolution.

How could you take a payment without registering someone?

So I basically made this payment in error, and ignorance. It seems that they are very quick to take the payment and have you pick a slot for an appointment…. then when the appointment comes it’s all “you didn’t fill out your registration” , which is like 12 pages long given it I understand that factor of it, but why was that not said to me before the payment was processed ? aren’t you supposed to be registered to make sure someone is 100% a fit with you as a client before a payment is processed ? but I saw the reviews on Reddit to be honest that’s what tipped the boat & 100% scared me away. I only even gave this a shot because a close friend recommended it. I’ve suffered with anxiety since I was a child and nothing really has ever worked for me, also their customer service department is basically non existent and the day of my appointment I didn’t receive a phone call a text all I got was an email I think like the day I made the payment which was stating “you have to complete the registration process”. I just don’t have money to be throwing around and wasting. I would like an immediate refund and they’re saying they’re going to “forward it” God knows how long that’ll take. I spent my entire lunch break today waiting on hold for customer service with absolutely no answer. That just gives me very very bad vibes.

Quick and easy

It was quick and easy. Nothing to complain about.

Highly recommend this service

Highly recommend this service! It’s easy to schedule and appointment and the provider I saw was exceptionally kind and understanding. She made what could have been an awkward meeting pleasant.

Very easy and convenient.

My first experience with EZCare Clinic…

My first experience with EZCare Clinic has been great. It was very easy to get registered and setup online. Scheduling an appointment on my time when I needed was a breeze. Dr. Grigg was helpful and kind and professional. I'm happy going forward with care through this company and am grateful for a positive experience all around.

Zuleika MercanoUnited States · 1 review · Experienced 2023-11-08 · Posted 2023-11-10

Very helpful and beneficial service

Very helpful and beneficial service. It is difficult to find an available therapist and psychiatrist nowadays. It was relieving to find a service that was available immediately. From the intake team all the way up to the physician, everyone was kind and courteous. The physician was amazing. She was empathetic, caring, and kind. I will be following up with her again. I cannot rate this service highly enough and definitely recommend.

Very professional and thorough

Very professional and thorough. Didn’t even feel like a virtual visit. The provider actually listened to my needs and concerns

My first appointment

They are always giving you an update about your first appointment, . The scheduled time was super on time , . The Dr. Is so polite , understood my inquiry and the prescription was transferred to the provider right away!!!

Olesya SoninaUnited States · 1 review · Experienced 2023-10-24 · Posted 2023-10-28

I’ve had a positive experience with…

I’ve had a positive experience with this Clinic! They have been very helpful and try their best in your requests. I definitely recommend!!!

Michael SalazarUnited States · 6 reviews · Experienced 2023-10-24 · Posted 2023-10-26

Bad Experience

Everything started off great. Doctor prescribed me Adderall then without informing me changed the prescription to Strattera. Apparently she was worried about an interaction between Zoloft and Adderall which is totally bogus. The doctor should have brought this up in the consultation and she should have contacted me to inform me of the medication change. Needless to say I’ve made multiple phone calls. They won’t let you talk to the provider. So it feels like a waste of time explaining my situation. I’m not sure if they properly relay the messages to the doctor. I had high hopes for this place. Now I feel exhausted and just want my money back. Update: they provided a complimentary consult with a new doctor. They failed to give this physician any backstory. The doctor couldn’t prescribe meds because he didn’t want to step on the other providers toes. I received no therapeutic value to either consultation. All I got was a massive headache. The doctors are not professional. No bedside manner. Use with caution!

Scam artists, imbeciles, time wasters

This company is the absolute worst at fixing or making things right, better hope they get it right the first time (they won’t) or your screwed. Could sit and tell you long list of different issues but wouldn’t have enough time or space so I’ll simply tell the latest (and now last) saga. Scheduled and paid for an appointment for Tuesday 630pm October 10th which was a time slot their site offered me as an option, no call no text no response until following day to tell me i was rescheduled for October 13th 5pm, because they then called later then scheduled i had no service and missed call, so was rescheduled for Sunday October 15th, different dr then normal called, completely incompetent, call lasted 20 minutes most of which was dr scratching his head saying nothing but staring at computer screen, he stated he was confused at the different dr’s and different amounts of meds, mind you ezcare did my original assessment for these meds! Clearly could see the work up and results of that! Couldn’t understand why i went to dr for few years then to another one, told him it was because i moved 200 miles away and had to, then said why are you now taking less then Dr prescribed? I said because since i moved haven’t found new dr started using ezcare again (this is all easily and clearly stated in paperwork and notes he had access to) and ezcare dr wouldn’t give me same dose so prescribed me few less, is what it is you can prescribe same amount, well this just blew his incompetent mind apparently as he sat there dumbfounded for 20 mins then said the team will reach out to you, this resulted in NO meds being issued, I have called over 10 times get same run around get texts saying the matter is being reviewed and yet no call backs, it’s been 2 weeks and nothing, no refund no competent dr to prescribe meds this place originally approved me for and started to again since the move. multiple calls/texts and still nothing has been fixed no meds scripted no new dr appointment just a bunch of wasted time money and patience this is BEYOND UNACCEPTABLE and I’ve asked around this is the norm! Last time I stopped using them was for the same BS and that time took weeks to get a refund, they have no clue what they are doing, customer service is beyond atrocious they will bounce you around to different departments not one of which will help, I have hours of correspondence over this issue and still nowhere closer to a resolution then I was 3 weeks ago, do not go here or use these people it is a scam