Fastest VPN Service, Secure & Anonymous with Best Security Features. 24/7 Support & Apps Available on Mac, iOs, Android & Windows with Money Back Guarantee
FastestVPN (fastestvpn.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 42% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and responsive customer support team, noting that technical issues and login problems are resolved exceptionally quickly through online live chat. People also appreciate the straightforward setup process, affordable pricing options, and smooth everyday connection speeds that meet their daily needs. Some reviewers were not happy with customer service interactions, mentioning unhelpful replies, refused refunds, or prolonged back-and-forth communication without satisfactory outcomes. A few consumers additionally reported experiencing occasional frustrating slow speeds when streaming content or dealing with unexpected connection drops during certain usage periods.
Auto-generated from all reviews of this business. For reference only.Excellent and friendly customer service. Have had them for a while and definitely recommend! They have plenty of servers around the world, and the connections are definitely fast.
We’re thrilled to hear you’re happy with our service and global server options. Your recommendation means a lot to us! Thanks, FastestVPN Team
I’ve been using FastestVPN for more than a year now, and overall I’m genuinely impressed with their service and support. Recently, I ran into an issue where I couldn’t log in to my account and had to contact support multiple times. It was frustrating for a while, but I’m happy to say their team eventually stepped in, resolved the problem, and restored my access. Now everything’s working smoothly again — the VPN is fast, stable, and performs perfectly on both my laptop and Android TV. I really appreciate the effort from the FastestVPN team for getting this fixed and for standing behind their service. It’s good to see that even after some bumps, they care about their users and make things right. Highly recommend FastestVPN for anyone looking for a reliable and affordable VPN backed by responsive support.
We are absolutely thrilled to hear that you've been a loyal user for over a year and are genuinely impressed with our service. It’s particularly rewarding to know that our support team was able to resolve your login issue so quickly and efficiently—we strive for that level of immediate care. We appreciate you recommending FastestVPN and look forward to providing you with reliable, fast service for many years to come! Thanks, FastestVPN Team
I've been using Fastestvpn for about three years. Since the very beginning I had some questions and customer service has always been prompt, polite and helpful. The software gets updated often. I like the array of options but yet it's simplicity. Very user friendly and intuitive.
We’re delighted to hear that you find our service reliable, easy to use, and that our support team has been helpful. We truly appreciate your continued trust in FastestVPN! Thanks, FastestVPN Team
Excellent....
We’re thrilled to hear you had an excellent experience and appreciate your support. Thanks, FastestVPN Team
We’re glad to hear our customer service team responded quickly and met your expectations. Thanks, FastestVPN Team
The app was not loading fully and when trying to connect it prompted me to "upgrade". I took this as needing to upgrade my account and started a chat session with support. Alden was courteous and very helpful and got me working again. I would highly recommend using FastVPN. Not only do I never have issues with my connection, but their service is great as well.
We're glad Alden was able to assist and get you back up and running. It’s great to hear that you’re enjoying both the reliability of FastestVPN and our customer support. We truly appreciate your recommendation! Thanks, FastestVPN Team
Good customer service, quick response and helpful, what's not to love
We’re thrilled to hear you had a great experience and appreciate your positive feedback. Thanks, FastestVPN Team
very good fast connection and 24 hours support, thanks.
We’re glad to hear you’re happy with the fast connection and our 24/7 support. We truly appreciate your support! Thanks, FastestVPN Team
Getting the information I needed to make changes in my original email address which is no longer accessible to me. Alden was great in telling me what I needed to do and I am now just waiting for the change to be made after sending the information requested to the support team. Thanks Alden!!
We’re thrilled Alden could guide you through the process, and we’ll keep an eye on the update to ensure your new email is set up as quickly as possible. If you need anything else, just let us know. —The Support Team. Thanks, FastestVPN Team
Support was really great. I never had any issues for the last 6 years that I have been with them.
Thank you so much for your kind words and for trusting us for the past six years! We're thrilled our support has met your expectations and look forward to continuing to serve you. Thanks, FastestVPN Team
Online chat help was very helpful and solved my problem very fast. Everything is working well.
We're glad to hear our online chat team was able to assist you quickly and get everything working smoothly. Thanks, FastestVPN Team
I recently sent in a request for tech support. I received an almost immediate reply and solution to my issue. I was pleasantly surprised. The support I received was spot on and outstanding. Thank you.
We're so glad to hear that our support team could provide a quick and effective solution for you. We appreciate you taking the time to share your experience. Thanks, FastestVPN Team
I must say the SUPPORT is ROCK SOLID. They would really help you in any case. The app is available for almost every device available. The speed are good enough but for the price and service. I want to rate 5 stars.
We’re thrilled to hear you’re happy with both our support team and the app’s performance across your devices. Your feedback means a lot and keeps us motivated to keep delivering the best service possible! Thanks, FastestVPN Team
I have used just a couple of vpn, however despite NOT being the 'fastest' Fastestvpn, customer service, and reliability is better than the others I have sampled. Help is via live chat, so while delayed...responses can be instant(ish). The Pro is clearly the pick for connections and speed (resembling anywhere near) what my local isp provides
We're so pleased to hear that our customer service and reliability stand out for you. It's fantastic that our Pro plan delivers the speed you need, and we appreciate your kind words about our live chat support! Thanks, FastestVPN Team
For the price it's amazing, maybe not the best of the best but like ive said im very happy for the price ive payed. its good.
Thanks for the great feedback! We're delighted you feel it offers amazing value for the price. Thanks, FastestVPN Team
I just bought a lifetime subscription for this service I am using the browser extension via chrome. The Belgian Server works great. I am getting 1GB/s on my 1GB/s FTTP line. And it passes all leak tests too. I then tried the German server - it didn't work at all, I then tried the English Server, didn't work. I then used 'Smart Detect' to pick the best server for me automatically and it picked Japan and it didn't work. I then manually went back to Belgian and it worked great again. If you want a VPN where you will only need one country to hide your online activity. This works great. If you need a VPN to go between multiple countries. Get something else. I am giving this 4 stars for the quality of the Belgian server alone.
Thank you for sharing your experience with our VPN service. We're glad to hear that the Belgian server is meeting your needs and providing the speed you require. We apologize for the issues you encountered with the other servers, and we'll investigate the matter to ensure optimal performance across all locations. We appreciate your feedback and hope you continue to enjoy our service. If you have any further questions or concerns, please don't hesitate to reach out to our support team. Thank you for your patience and understanding. Thanks, FastestVPN Team
It works as it should, I have tested this service before and I liked it. I don't give it 5 stars because the Chrome and Firefox extensions are buggy and don't open all sites even with VPN turned off or on. Otherwise impeccable! I recommend it.
We appreciate your support and are sorry to hear about the issues with the Chrome and Firefox extensions. Our team is working to improve their performance and compatibility. Please stay tuned for updates! Thanks, FastestVPN Team
I got this VPN at such a low price, and I must say, it offers so many features that are often only available with other providers at much higher costs. Why pay a premium when this VPN gives you everything you need? Plus, the support is very fast and helpful.
Thank you for your wonderful feedback! We're thrilled to hear you're enjoying our feature-rich VPN and that our support team was able to assist you promptly. We appreciate your trust and look forward to continuing to provide great service! Thanks, FastestVPN Team
Anytime I have had an issue, the techs and support personnel have been responsive, friendly and supportive. This puts the cherry on top of an already great product. Happy as always!
Thank you for the kind words! We're so glad you're happy with both our product and our support. Hearing that our team is making a difference means a lot to us! Thanks, FastestVPN Team
UK servers don't work. They give authentication failed on openvpn connect using their own files. France doesn't work either. Contacted support twice but in both occasion the operator disappeared after a few messages. Lifetime subscriber. Have screenshots to prove this.
We’re very sorry to hear about your recent experience and sincerely apologize for any inconvenience caused. Please note that our UK and France servers are currently up and running. If you're still facing issues, we’d like the opportunity to help you directly. Kindly reach out to us via live chat or email at [email protected], and share your account details so we can investigate and resolve the issue as quickly as possible.
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