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Flutterwave (flutterwave.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the customer support team is exceptionally professional, polite, and responsive to any daily business requests or questions. People also appreciate the smooth transaction process, finding the overall service very reliable and convenient for managing international payments. Some reviewers were not happy with delayed transaction settlements, experiencing slow support ticket resolutions when unexpected technical issues arose. A few other people also felt that communication broke down entirely when trying to resolve cross-border payment delays and account access problems. Reviewers noted that these service roadblocks made managing funds frustrating at times.
Auto-generated from all reviews of this business. For reference only.Flutterwave has one of the most professional and effective customer support teams in Africa
Hello Daniel, Thank you for the high praise! We take great pride in our support team's dedication, and it’s wonderful to know we’re hitting the mark for you.
The site is great. The customer service is exceptional. I am just starting my online biz and from what I have seen so far, flutterwave will be a game changer for my biz. Secured and trusted that's how I feel now.
Hello Grace, Thank you for the wonderful feedback! We’re so glad our team and site have made such a great first impression. Our goal is to make payments the easiest part of your growth. We’re rooting for your success. Thank you for choosing Flutterwave. ~A.A
Not impressive anymore , How is this company still getting lot of positive reviews ?
Hello Sunny, I am sorry to hear we’ve let you down recently. We take all feedback seriously and would love to understand where we can improve. We value every business and would appreciate the opportunity to assist you further. Please reach out to us directly at [email protected] so we can rectify the issue. We will be glad to support you every step of the way! Thank you.
The Flutterwave team is very professional and proactive in the level of service that they give from onboarding through to after sales support. Their turnaround time is queries is efficient, and it helps to have this level of support to rely on as a growing business.
Hello Siyamthemba, Thank you for the wonderful feedback! We love supporting growing businesses, and we’re thrilled to hear that our proactive service has made a difference for you. Our goal is to be a partner you can rely on at every stage of your journey. Thank you for choosing Flutterwave! ~A.A
I love the way you guys approach the compliance. It takes a bit time, but it’s worth it. I really appreciate the people I interacted with.
Hello Armand, Thank you so much for the feedback! We know compliance can take a little extra time, but we believe it's essential for keeping your business and customers safe. We're thrilled to hear our team made the process a positive one for you. Welcome aboard! Thank you. ~A.A
Be aware of flutterwave wave the are scum at 70% I made deposit using flutterwave now it's 30days without receiving my deposit nl..poor support they don't help me for that 30days..they treat customers like nothing
Hello Olivier, We are very sorry to hear about the delay with your deposit and the frustration this has caused. This is certainly not the experience we want for our users. To resolve this immediately, please send your transaction details and email address to [email protected] with the subject 'Trustpilot Review - Missing Deposit'. Our team will prioritize your case and get back to you with an update as quickly as possible. Please note that we take our feedback seriously and we are committed to ensuring every user is supported. ~A.A
Being so concerned, and responding to any inquiry. Company is Flutterwave.
Hello Ronald, We are glad our team’s collective concern and communication made a strong impact! Thank you for the kind words.
Responded immediately and resolved the matter
Hello Metric Mind Ltd, Thank you for the kind words! We’re glad we could step in and resolve this for you so quickly. Your satisfaction is our top priority.
Their customer service is really good. They answered my questions quickly and gave me the answer I needed. Business seems easier.
Hello Emmanuela, Thank you for the feedback! We’re happy to hear we could provide the quick answers you needed to make running your business easier.
I can recommend their international payment service if you can provide all the necessary information and offer legitimate services. Also, you must be patient and leave up to 4 days for their review and they are really working for you. Thank you Flutterwave for allowing this.
Hello Sunday, Thank you for the detailed recommendation! We are pleased to hear that our international payment services have been effective for your business. We also appreciate you highlighting the importance of the verification process; our review period ensures that we maintain a secure and compliant environment for all legitimate merchants. Thank you for your patience and for choosing Flutterwave! ~A.A
Hello Olufemi, We are glad you find the Flutterwave for business platform outstanding! Thank you for your kind words.
I most confess, I was wow by Flutterwave customer service for quick response to my email, I bought electric token and no token was released, I sent mail, message to the supplier but to no avail. Immediate I contacted Flutterwave, they responded in a jiffy and the token was released after they contacted the supplier.
Hello Adigun, Thank you for sharing your experience! We’re thrilled our team could step in and resolve the issue with your utility token quickly. Providing reliable support is our priority.
Hello, Thank you for the kind words! We are glad to hear that you are pleased with our Customer Care team. We appreciate you taking the time to share your positive experience. Our team is always here to help. Thank you.
Hello Olawale, Thank you so much for the kind words! We are thrilled to hear that you had a superb customer service experience with us. We look forward to continuing to support your business. Thank you.
I am generally satisfied with customer relations, feedbacks and assistance.
Hello Peter, Thank you for the kind words! We’re glad we could help.
I was helped from the moment I raised an issue until it was resolved. The customer support team is awesome 👌
Hello Vincent, We're glad we could help! Thank you for the awesome feedback.
A good experience all together even though it took close to 2 weeks to close out. I appreciate the communication all through the experience.
Hello Abdul-Hafees, We are glad the consistent communication helped, and we appreciate your patience throughout the process. We're happy we could resolve this for you Thank you.
I must confess that I was wowed by Flutterwave Customer service response and follow up. I've used some other payment gateways, but must confess that their customer service is exceptional. There manner of approach too is commendable. They are quite doing a very good job.
Hello Olisaeloka, We’re thrilled to hear our team's approach and follow-up stood out to you. We'll keep working hard to provide you with exceptional service. Thank you.
The best. Better than Paystack
Hello El Tigre Mbaike, We appreciate the incredible feedback! We are thrilled to be your top choice, and we'll keep working hard to provide the best experience possible. Thank you.
Great support team, timely responses and high level of professionality in all conversations.
Hello Michael, We are glad to hear our support team delivered the professional and timely service you deserve. We appreciate your feedback. Thank you.
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