Excellent work!
Reply from Flutterwave2025-12-22
Hello Iman, We appreciate the positive feedback and are glad to be of service. Thank you.
About Flutterwave
Data updated- Website
- flutterwave.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 100% (11/11)
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About this business
With our new, integrated platform for both large and small scaled businesses, learn about our online payment technology solutions and grow your business globally.
Is Flutterwave legit?
Flutterwave (flutterwave.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the customer support team is exceptionally professional, polite, and responsive to any daily business requests or questions. People also appreciate the smooth transaction process, finding the overall service very reliable and convenient for managing international payments. Some reviewers were not happy with delayed transaction settlements, experiencing slow support ticket resolutions when unexpected technical issues arose. A few other people also felt that communication broke down entirely when trying to resolve cross-border payment delays and account access problems. Reviewers noted that these service roadblocks made managing funds frustrating at times.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent Response Time.
I am thrilled by the response time and the customer service is great. It's a 10/10 score from me.
Reply from Flutterwave2025-12-18
Hello Ayo, We are delighted you rate our response time and customer service a perfect 10/10! Thank you for the kind words!
The customer service is top-notch
The customer service is top-notch, with constant messages and calls to ensure both client satisfaction and issue resolution simultaneously. I think that's the least i can describe their service
Reply from Flutterwave2025-12-17
Hello Abdur-rahman, Thank you so much for the kind words! We believe that clear and consistent communication is the key to a great experience, so we’re thrilled to hear that our team’s efforts made a difference for you. We truly appreciate your business and look forward to working with you again. Thank you.
Very Slow Resolution of Cross Border…
Very slow Resolution of Cross Border Payment Delays The system is usually fast but with a 60 to 70% success rate for cross border transactions. The moment your transaction pends for more than two minutes, forget it, it might reach its final status the upper week and then their customer support will keep promising a 48hour resolution window. Not good for a B2C at all
Reply from Flutterwave2025-12-17
Hello Daniel, Thank you for this honest feedback. We sincerely apologize for the frustration caused by the pending transactions and the delay in resolution; we know that a week-long wait is not acceptable for B2C needs. We are currently working hard to improve our cross-border success rates and shorten our support turnaround times. Thank you for your continued trust in us. We hope to serve you better in the future.
I like their customer support team they…
I like their customer support team they are swift and prompt in responding. Mary who attended to me followed through until everything was resolved. Keep it up flutterwave continue to make life easier for businesses. Even now I can receive my payments seamlessly.
Reply from Flutterwave2025-12-11
Hello Cynthia, Thank you for the wonderful feedback! We're thrilled to hear Mary provided swift, seamless support. Making payments easier for your business is our top priority! We value your continued business. Thank you.
Excellent service
Excellent service, good experience. Please keep it up 👍👍👍
Reply from Flutterwave2025-12-11
Hello Nura, We are glad you had an excellent experience and appreciate your encouragement! Thank you.
The prompt response & professionalism is top notch
The prompt response, professionalism and kind response of the customer support from flutterwave is top notch. I will be honest I have never enjoyed a customer support any where, not even in physical banks, the way I enjoyed the support from flutterwave, they are fast in response and if there be any delays they do apologize and solve the problem. One thing I love about them is that they will always respond. And this is not the only time I have encountered the customer support and I will be glad to give them a 10/5, i am truly impressed and grateful for their services
Reply from Flutterwave2025-12-06
Hello Jacob, We are thrilled you rate our prompt, professional, and responsive support so highly! Thank you.
Great experience but I will like them…
Great experience but I will like them to work on the settlement cause it takes to much days
Reply from Flutterwave2025-12-08
Hello Perfection, Thank you for the wonderful feedback! We appreciate you raising the point regarding our settlement schedule. We have noted this feedback for future consideration regarding potential service enhancements. For clarity on our current policy: Naira payments settle on a T+1 business day schedule, and international payments settle on a T+5 business day schedule. If you have any issues regarding your settlement, please send an email directly to us at [email protected], and we will be glad to assist you. We value your continued business. Thank you.
If I'm to sum the support team in few…
If I'm to sum the support team in few words, it will be; dedicated, polite and understanding. They ensured there was a constant communication and feedback to get the issue solved. The communication and level of politeness made me know they were solving the problem and is in control of it. That made me trust them and was ensured they were in control and have the capacity to solve it. I've used companies in Nigeria but this is the best support team.
Reply from Flutterwave2025-12-02
Hello Diamond Connect We are immensely proud that our dedicated, polite, and communicative support team earned your trust and proved to be the best you've experienced. Thank you.
I have never experienced a wonderful…
I have never experienced a wonderful service like the flutterwave before. Since I reached out to them, they have been on top of the issue 24/7.
Reply from Flutterwave2025-11-28
Hello Oluwole, We are glad you found our 24/7 support and service truly wonderful! Thank you.
Flutterwave has some of the best…
Flutterwave has some of the best support staff. They walked me through the issues, working round the clock. I'm sure they are super motivated. Great company, great product, great customer service! Will definitely recommend.
Reply from Flutterwave2025-11-28
Hello Sunday, We are glad you value our motivated support staff and recommend Flutterwave! Thank you.
The flutter waves team is excellent and…
The flutter waves team is excellent and swift to rectifying the difficulties I had with transfer.
Reply from Flutterwave2025-11-25
Hello Israel, Thank you for your fantastic feedback! We are delighted to hear that the Flutterwave team was excellent and swift in rectifying the difficulties you had with your transfer. Providing quick and effective support is what we strive for! We appreciate you choosing Flutterwave! ~A.A
Informed on a regular basis
I was informed via e-mail on a regular basis (daily) of my refund. Folakemi B was very helpful in resolving this matter. I just want to say a big thank you.
Reply from Flutterwave2025-11-25
Hello Gerard, We are delighted to hear that Folakemi B was so helpful in resolving your refund quickly and that our communication met your expectations. Providing excellent support is our top priority, and your feedback truly motivates us. Thank you for choosing Flutterwave! ~A.A
Swift response and clear communication…
Swift response and clear communication by the customer care team.
Reply from Flutterwave2025-11-24
Hello Olajumoke, We're delighted to hear you appreciate the swift response and clear communication from our customer care team. Thank you.
Response was swift
Response was swift Their customer service???The best 👌🏾
Reply from Flutterwave2025-11-19
Hello, We appreciate you for the amazing feedback! We are thrilled our service impressed you 🙌🏾. Thank you.
Great
Well, the customer support was swift . I got quick response when stuck. The verification process was not also difficult because you can always continue from where you stopped if the page closes
Reply from Flutterwave2025-11-19
Hello Maryam, We appreciate you for sharing! We are glad the swift support and smooth verification worked well for you 👍. Thank you.
Appreciation of Flutterwave's Services
Flutterwave’s service is truly top-notch. Their responsiveness to customer challenges is nothing short of amazing, and every interaction leaves you feeling supported and valued. Navigating the platform is seamless, making payments, transactions, and account management effortless. I am thoroughly impressed and highly recommend Flutterwave to any business looking for a reliable and efficient payment solution.
Reply from Flutterwave2025-11-16
Hello, We are delighted to hear that you find our service exceptional, highly responsive, and our platform seamless. Thank you!
Great customer service.
Great customer service. My issues was attended to like I'm the only one on earth.
Reply from Flutterwave2025-11-16
Hello Kenechukwu, We truly appreciate your kind words and are thrilled that you felt valued and experienced excellent customer service. Thank you!
Top notch services 💯💯
Top notch services Quick responses And they ensure your issue is resolved Very helpful overall 💯💯
Reply from Flutterwave2025-11-14
Hello Gregory, We are delighted to hear you appreciate our quick service and dedication to resolution. Thank you!
Very comfortable to use
Reply from Flutterwave2025-11-13
Hello Israel Johnson, Thank you for the wonderful feedback! We are thrilled to know you find our platform very comfortable to use. Thank you.
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