With our new, integrated platform for both large and small scaled businesses, learn about our online payment technology solutions and grow your business globally.
Is Flutterwave legit?
Flutterwave (flutterwave.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the customer support team is exceptionally professional, polite, and responsive to any daily business requests or questions. People also appreciate the smooth transaction process, finding the overall service very reliable and convenient for managing international payments.
Some reviewers were not happy with delayed transaction settlements, experiencing slow support ticket resolutions when unexpected technical issues arose. A few other people also felt that communication broke down entirely when trying to resolve cross-border payment delays and account access problems. Reviewers noted that these service roadblocks made managing funds frustrating at times.
Auto-generated from all reviews of this business. For reference only.
I had an issue with my settlement, and after reaching out to customer support, it was resolved within 2 hours. I found myself pleasantly surprised. Would definitely recommend this platform to anyone else who needs the service
Reply from Flutterwave2026-08-06
Hello Treasure,
Thank you for sharing your experience.
We're delighted to hear your settlement issue was resolved promptly. Your recommendation means a lot to us, and we truly appreciate your trust.
Thank you.
Flutterwave payment platform used in a fraud scam — poor response
I am extremely disappointed with Flutterwave and the way my fraud report has been handled.
I was the victim of a scam where criminals gained access to information relating to a legitimate hotel booking and then contacted me through WhatsApp, impersonating the hotel. They instructed me to make a payment, which was processed through Flutterwave.
I reported the fraud immediately to my bank and provided all the relevant information, including details of the transaction and how the scam took place. Despite Flutterwave being the payment platform used to move the money, I have received no meaningful support or evidence that proper action has been taken to investigate the account that received the funds.
Payment platforms have a responsibility to protect users and prevent their services from being exploited by criminals. When a platform is used to facilitate fraudulent payments, customers deserve a serious investigation, transparency, and cooperation.
My experience has left me extremely concerned about the level of fraud prevention and customer support offered by Flutterwave. I would strongly advise people to think carefully about using payment services that do not appear to respond effectively when their systems are used by scammers.
Transaction details and evidence have been provided to the relevant parties, and I am still seeking a proper resolution.
Reply from Flutterwave2026-07-28
Hello Mr Bimal,
Thank you for sharing your experience.
We're truly sorry to hear about your experience and understand how distressing this situation must have been. We take reports of fraudulent activity very seriously.
Please be assured that your concerns are important to us and the information you've provided is being reviewed in line with our investigation process. Kindly reach out to us via our support email: [email protected] so we can assist you promptly.
Thank you.
Der is usually issues of components from time to time but what I love is how quick the support team is in responding to problems. With this I am not worried about when the issues arise cause I know Dey are there to fix if any at all. The service is top notch
Reply from Flutterwave2026-07-21
Hello Ikedichim,
We appreciate you for your kind words and continued trust.
We're delighted to hear our support team has been responsive and reassuring whenever issues arise. We'll keep working to deliver the top-notch service you deserve.
Thank you.
Flutterwave has refused to pay me my money , claiming it's a test transaction. I have been replying emails for 3 weeks now and giving all they ask but to no avail. They made me look like a thief to my customers 😐, I am fully angry and disappointed in flutterwave...
Reply from Flutterwave2026-07-20
Hello Rhoade,
Thank you for sharing your experience.
We are truly sorry for the distress this situation has caused. We understand how difficult this must be and the impact on your relationship with your customers.
Please be assured that your concerns are important to us. Kindly reach out to us via our support email: [email protected] so we can assist you promptly.
Thank you.
I made a mistake transaction to a wrong account number
Reference id: 000013260701134250000035485555
Amount: twenty eight thousand naira (28,000.00)
Reply from Flutterwave2026-07-06
Hello Joshua,
Thank you for sharing your experience.
We are sorry for the erroneous transaction. Please provide your reference ID (000013260701134250000035485555) and transaction details directly to our support team at [email protected] so we can urgently assist you.
Thank you.
⭐ 1/5 – If I could give minus stars, I would
I have never dealt with such an unethical company in my life. I tried to send money, the transaction failed, yet my account was still debited. Now getting my money refunded has become a huge problem — all I get is one excuse after another, no clear answers, and no sign of my money coming back.
To make matters worse: the exchange rate shown when you start the transfer is NOT the rate you actually end up paying — it changes without warning, which feels deliberately misleading. They are cheats, unreliable, and completely untrustworthy.
My advice: Do NOT use them. Do not send money through this company. You risk losing your cash and wasting hours chasing what is rightfully yours.
Reply from Flutterwave2026-07-06
Hello Ola,
Thank you for sharing your experience.
We are sorry for the failed transaction, refund delays, and rate concerns. Please reach out to us via our support email: [email protected] with your transaction details so we can assist you promptly.
Thank you.
I love Flutterwave because it is true the best for payments
Reply from Flutterwave2026-06-03
Hello,
Thank you for your kind review and for choosing Flutterwave!
We're thrilled to hear that you've had a great experience with our payment solutions. Your support means a lot to us.
Thank you.
Flutterwave went from having some of the best support in fintech to one of the most frustrating experiences imaginable. You raise a ticket and it sits there for days, sometimes weeks, with useless automated replies and zero urgency. Withdrawals get stuck, customers are ignored, and the platform lately feels like it’s running in permanent test mode.
This level of support is pathetic for a company handling people’s money. Get back to your roots, fix your broken support system, and start doing the basics properly again because right now the experience is embarrassing.
Reply from Flutterwave2026-05-18
Hello Dave,
Thank you for sharing your experience. We’re sorry for the discouraging support and delays.
Please reach out to us via our support email: [email protected] so we can assist you promptly.
Thank you.
Poor and terrible customer service. Ended 6 chats without
solving my issue, zero ticket or even email support. Website and account verification glitch. They kept on ending my chat without resolving the problem
or even a clue of how to solve it. It's better to have a conversation with a Bot than the human support team at Flutterwave. Extremely useless, because they
have no idea of what you're talking about.
I requested for my account to be closed, surprisingly, the ended the chat too and resufed to respond. You don't wanna solve my problem and you don't wanna let me go either?
Reply from Flutterwave2026-04-23
Hello Chinedu,
Thank you for sharing your feedback.
We are sorry for the poor support and unresolved issues. Please provide your details to our support email: [email protected] so they can assist you properly.
Thank you.
Thanks I went through the comment section to avoid the waste of time and money
Reply from Flutterwave2026-03-31
Hello John,
I am sorry for the disappointment. I understand how discouraging it feels to go through the comments to avoid wasting time and money, and I assure you our support team are ready to assist you.
Please reach out to us via our support email: [email protected] so we can assist you promptly.
Thank you.
Haven't used it yet but so far what am seeing here are people talking bout customer care attending to their complaints damn
I used paystack n can't even get my 300 naira out that I used to test them
Reply from Flutterwave2026-02-23
Hello David,
We are glad you value our customer care and appreciate your feedback!
Thank you.
Not user friendly for a Nigerian in the U.S without a Nigerian bank.
Reply from Flutterwave2026-02-21
Hello Ahiru,
Thank you for reaching out to us.
We are sorry for the trouble, and we would love to help resolve this.
Please email us at [email protected] so we can look into your options.
Thank you.
I have worked with them from 2020 and they are better each day. Good job especially how fast they reply to emails
Reply from Flutterwave2026-01-31
Hello Ken
Thank you for your loyalty since 2020!
We are so glad to hear that you’ve noticed our growth and that our response times have consistently met your expectations.
We look forward to many more years of working together!
Thank you.
I appreciate the consistency in communication until the issue was resolved
Reply from Flutterwave2026-01-30
Hello Christopher,
We know how important it is to stay informed when resolving an issue.
We’re glad our team kept you updated every step of the way, and we appreciate your patience while we got things sorted.
Thank you for the feedback!
Just onboarding but already love Flutterwave, they are very professional and customer service is top notch. Looking forward to having a great experience with them. Will write another review after.
Reply from Flutterwave2026-01-30
Hello Ibrahim,
Welcome to the Flutterwave family!
We’re thrilled to have you on board and so glad to hear that your first impression has been top-notch.
We’re excited to support your journey and look forward to hearing more from you as you get settled in.
Customer service responsiveness was great and detailed. Issues were resolved promptly. Service seems seamless and great. Not sure about the exchange rates yet but it is satisfying to know I can get paid globally
Reply from Flutterwave2026-01-30
Hello there,
We’re thrilled to hear you’re enjoying the seamless experience and prompt support. Regarding exchange rates, we follow the prevailing market prices to ensure our rates are transparent and in line with current standards.
We’re excited to help you grow and get paid from anywhere in the world.
Thank you.
Hello Joshua,
We're thrilled to hear you had a very nice experience with us. Your support means a lot, and we look forward to continuing to serve you.
Thank you.
Paystack
Stripe
Wise 
Paypal
Grey
Pesapal
Send by Flutterwave
Paddle