This was so easy and simple.
This was so easy and simple. Great service!Great comms and updates! Would suggest to anyone and will be using again in the future!
About ForwardBuy.com
Data updated- Website
- forwardbuy.com
- Category
- Business Services
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 22 reviews
- Replies to negative
- 66% (19/29)
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About this business
ForwardBuy . com LLP (T18LL0744B) is an Singapore registered, International Package Forwarding Service agent. As of now, we provide Parcel Forwarding Service from Singapore, India and USA to help our customers to shop from these three locations regardless of where they are located. We are also gradually expanding to support such shopping at other global locations. Register for a free account, and instantly get your own International forwarding addresses to use with online retailers in Singapore, India & USA. We offer Assisted Purchase Service, by which you can request us to shop on your behalf. High quality service at economical cost i.e We offer low shipping rates and minimal service fee.
Is ForwardBuy.com legit?
ForwardBuy.com (forwardbuy.com) has a 4.3 out of 5 rating on OK.one, based on 295 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 66% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Uncertain at first
At first, I was uncertain - I seldom use such services and when I do, it's usually with a recommendation of a friend. However, I wanted one item from Carousell and ForwardBuy offered the service I needed. The item arrived to me in around 2 weeks, the customer service quickly replied to all the questions I had about the order and everything was clearly presented. Definitely a positive experience worth a 5*.
First time purchase
It was for buying something off of carousel. The ForwardBuy rep purchased the item as soon as I put the request in and I received regular updates on the package's location. Incredibly timely, professional, and not to mention the product arrived in excellent condition.
I could easily place my request and the…
I could easily place my request and the payment process was straightforward
I had an excellent experience using…
I had an excellent experience using Forwardbuy.com to ship a package from India to Brunei. Their service was seamless and efficient from start to finish. Here's what stood out: * Easy Sign-Up: The process of creating an account was straightforward and intuitive. * Transparent Pricing: Shipping costs were clearly outlined upfront, with no hidden fees. * Fast Processing: My package was processed quickly and shipped promptly. * Excellent Communication: Forwardbuy.com kept me updated on the status of my package throughout the entire process. * Secure Delivery: My package arrived safely and on time. Overall, I was extremely impressed with Forwardbuy.com's service. I would highly recommend them to anyone looking for a reliable and efficient way to ship packages internationally.
High Shipping fee and no item protection
The shipping fee is too high for just 2 items (PS5 controllers). Also, the items were not protected with bubble wraps, newspapers or an external box. Therefore my items must have suffered additonal damage from the delivery handling. Very disappointing considering the amount of money paid for the shipment/delivery.
The service was AMAZING
The service was AMAZING. Will definitely use it again! Thank you forwardbug🫶🏻
Delivery options
Everything was great, the delivery time, the quality. Just the option of delivery is missing. I would rather wait 2 weeks for delivery than to have it in 3 days on my porch paying 5 times the price.
Great service
Great Customer service. I used the service to buy a product and have it shipped to me. Every step was communicated, I was able to contact customer service with enquired and received replies in a timely manner, and received my product a lot sooner than expected.
Needed to order an item from Singapore…
Needed to order an item from Singapore shipped to the US. The shop for me service was very easy, surprisingly fast, and felt secure. Be mindful of the cost of shipping to the US, as that is not included when you initially buy the item. For my purchase, shipping was more than the item itself, but I was able to check the shipping cost manually before ordering the item.
Streamlined and responsive customer…
Streamlined and responsive customer service. It was my first time using them to buy and ship Ayurvedic products from India and shipping to the US. There were a few hiccups with one of the products being unavailable at one store. I was notified that it was unavailable and was able to switch to a different online store. Communication is a little lacking. When I reached out to them it was answered within 24 hrs which was great. The area they could improve would be keeping the customer updated on the status of the order automatically every 2 weeks and not waiting for the customer to start wondering what happened to their order. When my complete order was finally received by them, the auto email I received was not very clear regarding how to have it shipped to me. The instructions seemed like I needed to go to the Ship to me section. Again I had to reach out to customer service and received the correct instructions promptly The website while good isn't entirely intuitive . There also doesn't seem to be an invoice record of the price paid for purchases (would be a good improvement), or a package number record. It would also be nice if it were possible to just place a 'repeat' order of the same items instead of having to go through the entire process of shopping again. Small improvements in the website, and keeping customer updated on order status would make it fantastic. Overall and excellent service and I would recommend them.
Reliable Shop For Me and Forwarding to USA
Reliable Shop For Me service, package consolidation, and forwarding to the USA. I requested Shop For Me Service from 3 Singapore online shops. Process is easy by listing the specific item and adding a website link. Payment can be done via PayPal. When an item was out of stock, ForwardBuy worked with the retailer on finding a suitable replacement and refunded me the difference. I requested package consolidation and it was handled promptly so that I just pay for one shipping price for all. Package arrived within a week from Singapore to the USA. Customer service is responsive. Very reliable. I highly recommend ForwardBuy if you need to buy items from Singapore and have them shipped to the USA.
Good communication
Good communication, prompt order processing. Entire order processing was done in a very timely manner. Communication along the way was also very good.
Excellent service
Excellent service, they purchased the items and shipped promptly.
Charge was not minimal as they claim on their bio
I was charged three times the parcel weight. While the shipment was quick, I won't use their service anymore. I only used them because the Aramex website is having an issue, and I need to urgently buy an item from Singapore.
Very legitimate and trustworthy
Very legitimate and trustworthy. A wonderful way to shop. Items are kept safe and they arrive on time.
Legit!!!
I was super skeptical at first but read up on other people’s experiences on Reddit and just went full send. The items came quickly and the form to fill out was super straightforward. It was also easy to track my items as they were making their way here.
The service was good and communication…
The service was good and communication was good but shipping was very pricey. Not sure I would use them again due to the cost of shipping.
I asked twice if they deliver parcels…
I asked twice if they deliver parcels to Ukraine. They confirmed twice that they do. But when the goods were in Singapore, they said they could not deliver them to Ukraine. I had to deliver them to Poland to another intermediary, pay him extra money for sending them to Ukraine, and also fill out customs paperwork. I do not recommend this service to anyone!
Reply from ForwardBuy.com2024-07-20
Dear Customer - We sincerely apologize for the inconvenience caused. Due to unavailability of shipping providers currently, we were unable to ship to your destination.
forwardbuy is 100% safe and reliable
forwardbuy is 100% safe and reliable! 💕💛 if you’re looking to shop for goods and products overseas in Singapore, India, and Canada. ✅ I wanted an item in Singapore on Carousell.com and forwardbuy provided 5 star service. ⭐️ They replied quickly to emails. 💫 Order cancellation is also stress free they refunded me immediately when I had to cancel my order before. 🙏😮💨 Definitely recommend and enjoy using forwardbuy when I want to shop overseas. ☺️ 🛍️ They are a honest and genuine business as well as your online shopping buddy! 💛Simply Tell the item ,website, and country and they will handle everything. 😊🙏
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