ForwardBuy . com LLP (T18LL0744B) is an Singapore registered, International Package Forwarding Service agent. As of now, we provide Parcel Forwarding Service from Singapore, India and USA to help our customers to shop from these three locations regardless of where they are located. We are also gradually expanding to support such shopping at other global locations. Register for a free account, and instantly get your own International forwarding addresses to use with online retailers in Singapore, India & USA. We offer Assisted Purchase Service, by which you can request us to shop on your behalf. High quality service at economical cost i.e We offer low shipping rates and minimal service fee.
ForwardBuy.com (forwardbuy.com) has a 4.3 out of 5 rating on OK.one, based on 295 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 66% of negative reviews; 22 of them were added in the last 12 months. Last updated 2026-10-24.
First time using ForwardBuy and overall am impressed with the process from start to finish. I appreciate the prompt communication from the team throughout the process. Item was well packaged and delivered efficiently. Won’t hesitate to use them again!
Everything went well and smoothly! Payed for me super fast and arrived at the warehouse fast aswell! Fees are reasonable prices and shipped fast! Little inconvenience is fees when it arrived to me that we quite expensive and wasn’t mentioned but overall great experience!
Ordering was very easy and I was glad that I could use PayPal to purchase my products. The process to pay for shipping, however, was challenging. The website was difficult to work through. I was very pleased with the help I received to get through it I will be using this service again
Great customer service. Clear communication. Seller backed out but they handled the refund very quickly.
Although the shipping was expensive as it utilized Fedex, it arrives within 3 days from ForwardBuy warehouse in India to Malaysia.
Fast reliable service, reasonable prices.
I wanted to purchase an item from Carrousel, but since they don’t ship to my country, I thought it wouldn’t be possible. Forwardbuy made it happen! At first, I was a little skeptical, but their professionalism and efficiency quickly put me at ease. The process was smooth, quick, and reliable, and I finally received the product I had been searching for. I highly recommend their service
I wrote an email to request a full refund, waited 3 days and no one replied
Dear Customer. We thank you for your feedback. Your refund request on Friday evening was processed by Monday morning. We usually respond to most emails and requests within 1-2 working days. If item is unavailable, we also check if there are alternate sources where we can shop the item for you. We do not see any deficiency of our service and also would like to highlight that your payment is via PayPal and there is necessary buyer protection. We hope to help you with purchase again in future.
Hi have emailed them twice about an order placed but no response, I placed the order almost a week ago and contrary to their promise there have been no attempts to let me know the situation or even any updates if the order was purchased. Order was placed 7/7/25 and no indication on website item was even purchased.
Dear Customer. We apologize for inconvenience caused as there was delay in our team's communication to you. Our team was trying to reach out to marketplace seller to check if they have item available. Considering they have sold the item to another seller, we have issued full refund.
Communication during the process is poor. Had to reach out twice. Tough to find order number.
I’m unbelievably grateful and beyond satisfied with my experience with this company. The service they provide made it possible for me to purchase items I wouldn’t have been able to afford otherwise, and for that, I’m truly thankful. Their support and reliability exceeded my expectations every step of the way. I would absolutely recommend this company to all my friends and family. Thank you for making such a difference!
Simple use, and good service. Shop for me is really good!
They did exactly what I paid them to do, which was purchase an item in India that is not available anywhere else and ship it to Florida. The item arrived pretty quickly and in perfect condition. (they put Fragile stickers all over it) They aren't cheap, but I don't mind paying for excellent service and they provided just that.
I would avoid if possible. I bought a fashion item, new with tags and I received it without a tag, smelly, dirty on the outside, and also with scratches and broken all over. They did not bother to let me know about the item's condition and just shipped it as it is. There's other proxy servers which check the condition of the item like Doorzo, Buyee, etc. They don't. This was also collected physically so the dirt could easily be seen at least. No word about it. Paid a lot for it and for the shipping. They also have no other shipping options except Fedex. Now I'm in dispute with Paypal to get my money back because forwardbuy is ignoring me after they told me they MIGHT be able to offer a partial refund and not cover the return shipping costs (I was open to return it).
Dear Customer, We thank you for the feedback. Your item is an Shop For Me (Assisted Purchase) request from an online marketplace in Singapore. We are not the manufacturer or seller of the item and hence unable to ascertain the quality of item. We could help you with additional checks prior to shipment (under photo request option), but you would need to opt for this service from dashboard prior to shipping the item to your location. Our team confirms that item was purchased and shipped in as-is condition from seller and it was packaged appropriately for shipping. Regarding your Shop For Me(Assisted Purchase) request, we did try to request partial refund with seller but unfortunately since you have not returned the item, we are unable to negotiate further. We hope you understand our situation as package forwarder. We will do our best to support you with what is within our control.
I needed to buy a tacho/hour meter for my tractor. It was available in India but the freight was a killer. I tried Forwardbuy. I simply signed up and gave them the URL for the tacho. They bought it and shipped to me without a hitch and at reasonable cost. Very impressed.
Great experience! fast shipping, highly recommended
You responded fast on my questions, purchasing and shipping both went smoothly. Wish PayPal was acceptable for shipping as well.
I was hesitant at first but they came through with the item. I am very satisfied with their service,
Got exactly what I wanted, shipping a bit high but came fast once they received it
This was my first experience using this forwarding company, and I must say, it exceeded my expectations. Initially, I was somewhat skeptical, so I took the time to reach out to the company with several inquiries before placing my order. Their customer service team was prompt and thorough in addressing all my questions, which gave me the confidence to proceed. I purchased a handbag valued at SGD 800. Once the item arrived at their warehouse, I opted for an additional service: a photo review of the bag (for a minimal fee of approximately $2-3). This affordable option allowed me to confirm the condition and authenticity of the bag before proceeding with the shipment. After verifying the item, I paid the shipping fee, which totaled around $90. While the cost is substantial, the service was well worth it, as the package arrived in less than four days. I was extremely pleased with the speed and efficiency of the delivery. Overall, the company provided excellent customer service, with quick response times, fast shipping, and a variety of options to accommodate personal shopping needs. My only suggestion for improvement would be to offer a wider selection of shipping services, allowing customers to choose from different carriers and price points to better suit their preferences. I am thoroughly impressed with my experience and plan to use this company for future purchases. Highly recommended!
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