FreeShipping.com is a paid membership offering 10% Cash Back on eligible purchases plus Rebates on Shipping, Returns and Food Delivery, along with Price Protection at 1,000+ stores with monthly payouts. The Reviews Are In Start Saving Today Shop your favorite stores & brands Save 10% Cash Back when you shop Submit rebates post purchase Get Paid monthly by PayPal or check Get Started Shop 1,000+ Stores See All Stores More Ways to Save Every Day With over 20 years of experience, FreeShipping.com is a trusted way to make every purchase go further — with potential savings of $3,250 per membership year! Earn 10% Cash Back at 1,000+ stores every day. Save on shipping and return shipping costs. Get rebates on eligible food delivery fees. Get paid the difference if an item’s price drops. Satisfaction Guarantee If you don't love FreeShipping after 30 days, we'll give you a full refund for your first month of membership. You can even keep any Cash Back you earned during that time. Cancel FreeShipping.com anytime. No cancel fees. No questions asked.
Written by the business, not verified by us.FreeShipping.com (freeshipping.com) has a 3.6 out of 5 rating on OK.one, based on 145 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 30% give 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Refund, Price. Last updated 2026-08-31.
Most reviewers were somewhat happy with their experience overall. Consumers appreciate the straightforward process of earning cash back and getting shipping costs rebated on their daily online purchases. Many people also enjoy the price protection feature, stating that it helps them save money easily when items go on sale. Some reviewers were not happy with unexpected monthly fees and ongoing difficulties in tracking or receiving their cash back. Consumers noted that the subscription terms can be unclear during sign-up, which frequently leads to unwanted charges. Other individuals mentioned that reaching out for support or trying to resolve payment issues can be frustrating and slow.
Auto-generated from all reviews of this business. For reference only.Scam they constantly try to charge my card and I have not used their service or did I authorize any charges I signed up for Petco and these scammers keep trying everyotherday to take 19$ today I transfered money to saving to pay a bill and they took $19 now I don't have the bill money and it's costing me way to much for a service I never used or agreed to and I want my money back now. And Petco shame on you for this
I recently experienced two unauthorized charges from you guys in which froze my account twice. Your promotion is misleading and caused me to be embarrassed on several occasions because my bank froze my account for suspicious chargea from your company. Please delete my information from your database. In addition, the check you guys sent me I will not be cashing it.
Hello Edmund, FreeShipping.com memberships do require consent during sign-up, including agreement to the membership and billing terms before enrollment is completed. When you sign up, you authorize billing on the card you provide, however we have no control over what your bank decides to flag. It's always important to let your bank know right away that it was an intentional sign up, or to simply cancel your account so there are no more charges. Our team would be happy to assist you [email protected] or by phone at 1-800-869-5597.
The cash back is the best part of Freeshipping. It is paid out quickly the very next month. You can save a lot using cash back and the shipping rebate. Customer Service is quick to help you with any issues.
We love hearing that you’re seeing real savings, Kihei. Make sure you check out our other benefits, including Food Delivery Rebates and Price Protection!
I enjoy the Free shipping app. I do most of my shopping on Free Shipping. Yes, I pay a monthly fee but my return is much more than what I pay. I wish more of the stores I shop at would be on the app. They do have a wide range of stores available. I recommend you join and see the benefits.
Thank you for your feedback Janet! We'd love to know what stores you'd recommend we add to the program. Let us know at [email protected] and we'll do our best to make it happen.
freeshipping.com has turned into a scam. They consistently and probably intentionally omit rebates every month. By the time you notice and address that with them, they reply that they can't pay for transactions that happened more than 30 days. BS !!!
Hello Hank, all Rebates must be manually submitted as only Cashback is tracked automatically. Shipping, Return and Food Delivery rebates must be submitted with 30 days of the purchase so its a good habit to enter your rebate as soon as you make your purchase. If you're referencing Cash Back, some store take up to 7 days to report your purchase and if it's not in your Savings at that point please submit a Missing Cash Back claim and our team is happy to look into it!
I have been a member of Freeshipping.com for approximately 10 years and can confidently say that if you shop online, this service will save you money. While some reviews claim it is a scam, nothing could be further from the truth. The company has been in business for over 23 years, and a scam simply does not last that long. The process is very straightforward once you understand how it works. I have reviewed Freeshipping.com in more detail in the past and continue to highly recommend their services to anyone looking to reduce their online shopping costs. More details can be found in my old reviews.
It's true, we've been helping our members save money since 2002! Thank you so much for continuing to support our program, Dave, we're so glad that you've been able to see value in your savings over the years. We love passing reviews like this along to our team 💚🩵
I believe I started using FreeShipping.com back when the monthly fee was only $12.97 a month. It's easy to use even at$19 a month. I do wish that they had 2 types of membership, 1 for less monthly that doesn't include food or food delivery services and the current one that does include food and delivery service discounts. A lot of older people don't order out due to budget restraints and having a membership available that costs more for unused perks,is why a lot of people I know aren't using it. If you do a lot of online ordering it is a wonderful program and you follow through with sending receipts for shipping cashback it's good. Staff helpful and nice always
Hey Nash, thank you for sending us this idea! We know everyone has different shopping habits and we're always looking for ways to maximize your member value. We'll pass this suggestion along to our team!
Won't let me log into account and still haven't received my refund. Can't cancel bc I can't get into my account. When I try to reset my password, it still doesn't work. Some bs
Hey Kellie, we understand that you're frustrated and we would be too! We'd love to help you locate your account, to protect your privacy please contact us at [email protected].
Everything is self explanatory I haven’t had an issue or complain. Love the cash back and shipping rebates.
Account was canceled then unconcerned then recharged again so they git another $19.00 out of me before canceling the account again and I received no service for my money either .
The website is very informative with all the rewards and dsavings. Also whenever I had a question about a claim, customer was very responsive and took care of it.
We love hearing about your experience Paulo! Shipping costs can be complicated, but saving money doesn't have to be.
The faster you get your Cash Back, the faster you can get back to shopping!
Hey O.B., thanks for giving FreeShipping.com a try! If our program isn't for you, simply log in to your account and click on the "Help" menu. Then click the "Cancel Membership" link and follow the instructions provided. You may also cancel by emailing us at [email protected] or by calling our Customer Service Team at 1-800-869-5597. We will process your cancellation right away.
Thank you for sharing your experience Bina, we appreciate the feedback and will pass this on to our team. If you ever need help, our dedicated customer service team is standing by at [email protected] or by phone at 1-800-869-5597.
I've been dealing with them since they started they are awesome never an issue!
We're so glad you're a part of our community! FreeShipping.com has been helping members like you achieve super savings for over 20 years 🩵💚
Difficult to get your 10% back. You get different answers back from different people and never get your 10%. You have to jump through hoops to get anything. Big time waster!! Less and less stores are involved with them.
Hello Rb, some stores do take longer to report their purchases so your Cash Back may come in a later payout, but our team always makes sure your Cash Back gets to you! It's important to follow the program recommendations for use so that all your purchases track correctly and you don't have to send in extra verification. If you ever need help we're here at [email protected].
For the most part FreeShipping does what it claims. But occasionally, your cash back, especially for large purchases never arrives. When reported, FreeShipping will tell you that everything looks correct and they don’t know why you didn’t get your cash back. It is frustrating that you can choose to make a purchase based on promised cash back, you do everything right, and if the company doesn’t hold up their part, FreeShipping does nothing about it. There is no guarantee, and that is just wrong. It is false advertising. It has happened several times to me, most recently with Paper Mart, so buyer beware. Also, I did report this and FreeShipping says they can't see anything wrong with my request. PaperMart may just not honor the cash back.
Hello Lana, we’re so sorry for the frustration this has caused and thank you for the feedback! We know how important it is to see your savings track properly, and it is a top priority to our team. Purchases may not be captured due to using other Cash Back programs, ad blockers, switching tabs, or applying outside promo codes. Some stores can also take up to 7 days to report purchases back to us, but if it's been longer than that we are always happy to investigate! We can't look up your membership from here, but please email [email protected] and they would be happy to help you with those claims.
Getting my first percentage check was awesome! Yay!! I like this company & would have given a 5 stars rating if it was easier to get my shipping costs refunded to me and the monthly rate wasn’t so expensive. But overall, FreeShipping is great and I recommend it.
Thank you for taking the time to share this, Connie! We're always working to improve and provide greater value to our members.
I like it but I wish they would have more than $1000 for the shopping rebate. I shop a lot and this membership year I won't be able to get up to $100 rebate because I've reached the $1000 mark :( my membership does not renew til next month. I love the fast payout though, through PayPal.
Hey Gloria! We're so sorry to hear that you were not able to claim that rebate, but we're glad you we're able to save so much this year ⭐💲Make sure to maximize your other benefits before your membership year renews! We'll pass along your feedback to our team and see what we can do to expand member value.
Happy to get updates. Impressed on how quickly the rewards were sent to me. Will continue to try and use the program.
We're so glad you're a part of our community, E.L.! FreeShipping.com has been helping members like you achieve super savings for over 20 years.
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