Freightos

Job well done

BrianUnited States · 2 reviews · Experienced 2023-12-29 · Posted 2024-04-29

I used to love Freightos

I used to hold Freightos in high regard, but their recent performance has been nothing short of a disaster. Their handling of a shipment that should have cost $1,800, including customs fees, ended up costing me a staggering $5,700, and to add insult to injury, all my freight was destroyed. The issue with US Customs could have been easily resolved with a simple POA, which I, as the importer of record, was unable to provide. US Customs clarified that it was the responsibility of the customs broker, Clearit, to provide the POA. Despite my efforts to communicate this to both Freightos and Clearit, they failed to take any responsibility for the situation. Leigh Carter, a representative from Clearit, a company owned by Freightos, showed a complete lack of empathy and accountability by simply stating, "US Customs destroyed your cargo. I'm sorry you're frustrated." This response is unacceptable, especially when I'm out over $15,000 due to their negligence. It is disheartening to see Freightos deflecting all responsibility to Clearit, who they have chosen as their default and only customs broker. Clearit falsely advertises a 5-star rating on Trustpilot, when in reality, they have a mere 3.8-star rating. While Freightos has a user-friendly website and makes the process simple and easy to track, their customer service representatives are not empowered to take any meaningful action when issues arise. This lack of support and accountability is a clear indication of Freightos's failure to rise to the challenges of their industry. Freightos and Clearit's management are pathetic, and their actions have left me with significant financial losses and emotional distress. They have exploited the law to their advantage, knowing that the losses are too high for small claims court and that hiring a lawyer would be prohibitively expensive. It's a shame that Freightos and Clearit have chosen to prioritize their own interests over the well-being of their customers. Their actions have left me feeling abandoned, fined, and high and dry, with no hope for a resolution. I sincerely hope that Freightos and Clearit take responsibility for their actions and work towards improving their services in the future. Despite the challenges, I remain open to a late resolution if Freightos and Clearit are willing to take responsibility for their actions and provide a fair resolution to the situation. Rebuttal to Freightos' Inadequate Response of May 5, 2024: I am disappointed by Freightos' response to my concerns regarding the recent shipment handled by their partner, Clearit. The response lacks any substance and fails to address the specific issues I raised about Clearit's negligence and dishonesty. It is disheartening to see that Freightos' support team has not provided a satisfactory explanation or taken responsibility for the mishandling of my shipment. Instead, they have chosen to deflect the issue and offer empty platitudes about smoother shipping in the future. I expect a higher level of accountability and transparency from Freightos, especially when dealing with such serious matters as trademark violations and the potential destruction of goods. It is essential that Freightos takes immediate action to address the negligence and dishonesty of their partner, Clearit, and ensure that such incidents do not occur in the future. I hope that Freightos will take this opportunity to reevaluate their partnership with Clearit and implement measures to improve the quality of service provided to their clients. I am open to an equitable resolution, but I have not been able to get a substantive response from Freightos. It's obvious to me that they have not reviewed the email threads either. Their cookie-cutter responses are not only insulting but also demonstrate a lack of concern for the gravity of the situation. I mean business and expect a thorough review of the email threads and a proper, well-considered response addressing the negligence and dishonesty of their partner, Clearit. Let this serve as a wake-up call for Freightos to reevaluate their commitment to their clients and take immediate action to rectify the situation.

5 star

Largest most accessible freight platform online Hundreds of logistics companies to choose from Easily trackable process

Smooth Sailing - First time importing to USA!

Couldn't recommend enough using Freightos. As a first time importer, I was nervous about the whole process - but it was smooth sailing since the beginning. Very clear communication, great platform, from start to finish, everything worked out seamlessly.

TaarplusUnited States · 1 review · Experienced 2024-02-16 · Posted 2024-03-20

Makes business logistics easier!

My go to for overseas shipments both ocean and airfreight. I have been using Freightos for 3yrs now and I haven’t had any problems shipping from the US to Africa. Makes business logistics easier!

ahmed elmowaled EgyptDartsEgypt · 1 review · Experienced 2023-09-21 · Posted 2024-03-14

Great and fast Response from freightos.com

Great and fast Response from support,procedures on website very easy,website shipping prices are excellent, and finally courier agent are responsive and helpful , tracking method available and you will be notified once shippment arrive , thank you very much to freightos.com.

Andri ArtayudiantoUnited States · 1 review · Experienced 2023-09-27 · Posted 2024-03-13

Very reliable

I've been using frightos for a couple of years now. The process is always smooth and hassle free!

I'm a big fan of Freightos…

I'm a big fan of Freightos and have now used them for around 30 shipments. Its kind of like Booking.com for freight. I have a few trusted forwarders who I always look out for, but I know I am always getting the most competitive quotes and I love that. So it allows me to shop around while keeping the workflow the same for each shipment regardless of who we use. This makes it easier to keep track and also be familiar with, so anyone in the team can organise the booking.

YourgotocompanyUnited Kingdom · 12 reviews · Experienced 2023-09-21 · Posted 2024-03-13

seamless to use

A Great Piece of Software

Such an easy platform to use that instantly offers you many options to chose from. Freightos has become an instrumental tool for my business.

Great Lakes MemoriesUnited States · 1 review · Experienced 2024-03-02 · Posted 2024-03-02

FreightOS has been our trusted partner…

FreightOS has been our trusted partner with sourcing shipments for 5+ years. Can't go wrong using them. They take the pain out of shipping.

Great experience

Freightos is awesome. They make booking shipments easy, and most of the forwarders are really good. Usually shipments arrive on time or close to it.

I would like it if I could look at your price list & get advice

I would like it if I could look at your website to get an idea of how much it will cost to ship from LA California to London? I don’t know if you do private moves, I have my belongings in LA since 2014 so paying extra fees per month since then. I’m trying to get Uhaul to quote me a price as it’s my art & personal belongings. They were at my fathers until he died in. 2014. So I’m paying at least 45 a month! It’s killing my savings. I’ve been in Uk for 28 years. So I’d love to get my items back. Please help. Lisa London

Luz Carolina MorenoCanada · 1 review · Experienced 2024-02-17 · Posted 2024-02-17

Website is not fit for use

Please, work on your website. I have been trying to login on my account and the system does not recognize my password. I requested a "forgot password" in case I made a mistake, but the system does not update the new password, it does not recognize my google neither LinkedIn account. It is very frustrating logging in. I have to try somewhere else

Dumbest website of the planet -- and the worst company too!

Dumbest website on planet -- and the worst setup you can possibly encounter. No phone service -- NO chat service -- you enter information on the website and it does NOTHING -- NOTHING -- what a joke

perfect

everything went smooth. very fast and fast communication

easy shipping

Tom EdwardsUnited States · 2 reviews · Experienced 2023-12-21 · Posted 2023-12-22

Simple and fast process

The whole process from quote to payment was very easy and fast. I received the exact service that I expected. It might be a little bit more expensive than their competitors but the quality of service is worth the extra money.

Tiffany PlattUnited States · 1 review · Experienced 2023-09-04 · Posted 2023-12-20

Stress free shipping

I came to Freightos because of the instant quotes. I liked the ease of booking and the assurance of knowing I was getting a reasonable rate. However, the reason I keep coming back is that having everything in one place and having someone else integrating the experience is invaluable. I don’t have to worry that paperwork isn’t filed or that the drayage company will miss the pick up, because they are managing everything for me. I have used Freightos many times, and any issues I’ve had with various partners have always been resolved quickly. One time I scheduled shipping outside of Freightos and the whole process was a stressful hassle. Never again 🙂

Brilliant Review

The platform shares the below benefits: - gives the ability to user to monitor booked shipments in a orderly manner. - connects user and shipping agents, if the second do not email user directly. Platform offers chat window for internal communication and faster coordination - shows various quotes from agents and saves time from asking for quotes directly. Less engagement , we save more time