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Written by the business, not verified by us.Freightos (freightos.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is good. 83% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 88% of negative reviews; 32 of them were added in the last 12 months. Last updated 2026-08-12.
Great to deal with great communication and price fast shipment left LA on Saturday and at my door in Australia Wednesday morning and with updates from courier can not fault them
Thanks for your review! We're thrilled that you had a great experience using Freightos and the updates and communications were great. We hope to see you again for your next shipment!
This was my first time organising freight from China. Adam from Unicargo was incredibly helpful in stepping me through the process and giving me peace of mind. He kept an eye on the shipment until it was delivered and was always very timely with his communication.
Thank you for the great review - we love hearing smooth shipping stories - especially from 1st time shippers! Hope to see you back at Freightos for your next shipment.
They trick you into making an account to calculate ddp shipping they are a joke of a website, takes half hour just to check a single shipping. Wouldn’t recommend unless you have a lot of time on your hands, stupid sly website why would anyone need an account for calculating shipping and they are a joke.
Hi there, Sorry to see that you had trouble searching for quotes. Our customer support team are always available to help if you get stuck - either on live chat or on a video call. Most of our users are usually able to search and compare shipping quotes super fast - and we try our best to make our platform as easy to use as possible. Wishing you smooth shipping in the future.
You will be charged extra regardless of what the original quote shows. Booked a shipment for the correct dimensions. Forwarder sent the wrong dimensions to the carrier. Carrier adjusts cost of shipment and I (the consigner) was made to pay for it, despite booking and paying for the correct dimensions. Customer support team doesn't try to understand the situation nor provide any help.
We're sorry this shipment didn't go as planned. I've looked into it and see that our customer support team and your freight forwarder have both been in touch about the discrepancy of dimensions with your cargo, and how the weight was updated. Wishing you smoother shipping in the future.
Thanks for your review, we really appreciate it!
The shipment process was seamless and I liked how the email communication was constant during the entire process. However, the process of issuing a credit to customers needs improvement. I was informed that the total cost of the shipment (regarding the weight of the package and surcharge) was less than expected. So, I've inquired about the excess amount being credited to my credit card, however, I have not received a response yet. This type of transaction needs improvement. Overall, the shipping experience was good.
Thanks for your review! I checked with our support team and don't see a record of you reaching out to Freightos, so I assume you are referring to your forwarder. We recommend reaching out to them again - you can do this easily on the live chat messenger directly from the Freightos platform, and hopefully you'll have the refund reflected soon.
Always Great!
Thanks for the review!
🚨 AVOID FREIGHTOS – USELESS PROTECTION & ZERO SUPPORT 🚨 If you think Freightos will protect you in case of a shipping issue, think again! Their so-called "secure platform" and "support in case of disputes" are nothing but empty promises. I booked a shipment through Freightos with a scheduled delivery in December. Instead, my container was lost for weeks, with no updates, no accountability, and no real help from Freightos. Despite multiple attempts to get assistance, they did absolutely nothing to resolve the issue. I had to personally chase down the transport company, deal with all the back-and-forth, and waste countless hours trying to find a solution. And what does Freightos' "protection" mean in reality? Nothing. No compensation, no real mediation, no enforcement of any responsibility from the carrier. You're completely on your own. If you're considering using Freightos, save yourself the headache and just book directly with a carrier. You'll pay less and get the same level of service – which is to say, none. Freightos adds zero value when things go wrong. STAY AWAY unless you enjoy paying extra for absolutely nothing. 🚫
We're sorry that your recent shipment didn't go well. I can see on your account that our support team have been in touch with you. Wishing you smoother shipping in the future.
I used Freightos to ship goods from the EU to Asia, and it was a fantastic experience. The communication was clear and timely, and the follow-up throughout the process was excellent. Everything went smoothly, and I felt well-supported at every step. Highly recommend Freightos for anyone looking for reliable and efficient shipping services!
Thank you for the fantastic review! We're so happy you had a great experience and had good communication and follow-up throughout your shipment. We hope to see you back for your next shipment!
Fast, reliability, good price. I recommend dealing with this amazing platform.
Thanks for the review - we're so pleased that you found our platform fast, reliable to use, with fair shipping rates. We hope to see you again soon!
Love using Freightos. Great platform. Super responsive.
Thanks for the great review! We're thrilled you love using our platform and hope to see you back again soon.
Excellent comunication and customer service, very competitive pricing, greta overall experience
Thank you for your great review! We're thrilled you had a good experience on Freightos. Hope to see you again soon.
Fast and correct service from the team of Freightos.
Thank you for your review! We're thrilled you had a great shipping experience and hope to see you again.
We're so pleased you found our platform easy to use and the pricing transparent! We hope to see you again.
No problems, transparent price.
Great to hear you had no problems with your shipment! We hope to see you back again on Freightos. Thanks for your review.
Easy process from start to finish, ensure you have all your paperwork pertaining to your shipment ready and you will have no issues.
Thanks for your review. We're thrilled you found it an easy process from beginning to end. And yes its great advice to have all the relevant paperwork ready - it really helps ensure a smoother shipment. Thank you!
Really great experience. Outstanding communications. Honest pricing. Shipment was slightly overweight and they repriced it fairly. Super fast delivery. I’m impressed and will use again
We're so pleased to hear you had such a great shipping experience! We aim to make shipping as smooth as possible, so we're thrilled that this was your experience. We hope to see you again.
Simple,easy to use and reasonable rates
Thanks for your review of Freightos. We're thrilled you found our platform easy to use with good shipping rates! We hope to see you back again soon.
Untrustworthy company. I purchased about $2,500 in custom gift boxes from China and had to pay about as much to get these air freighted to the US. Two boxes were missing and I brought it to their attention immediately with no response. The only reason they responded eventually is after I left a bad review, which I agreed to delete for them if they made it right. After going back and forth with slow communication, they told me it's too late to file a claim and eventually agreed to pay me just the price of the missing merchandise. I was not pleased with this solution, as it only covered half of my losses, not including customs duty fees. This happened in November, 2023 and still no refund as of September 26, 2024. They cost me over $600 and I'm done dealing with this. Will never use them again and I highly recommend using another freight company.
Great to work with, handled everything, always available if I had any concerns via chat, with real people on the other end. Delivery from China to my home went smoothly than expected
Thanks for the great review - we're thrilled you had a great experience booking your shipment on the Freightos marketplace. Hope to see you again :)
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