Fresh n' Lean delivers organic, fresh, and chef-prepared meals that are convenient and ready to eat.
Written by the business, not verified by us.Fresh N' Lean (freshnlean.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 74% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-02.
Shout out to Karen B. in customer service chat. She was able to resolve my delayed shipping issue very efficiently and took care of it! Great job!!
Hi Bruce. Thank you! I'll be sure to pass this along to Karen! :)
My meals did not ship. You charged my account but did not ship my meals. That really sucks since I am on a budget and did this so I would not have to buy additional food to eat.
Hi Sherwood. I'm very sorry to hear there was an issue with your meals. I'd like to dig into this deeper to see what might have happened. Can you please send me an email to [email protected] to further assist? I hope to hear from you soon. Sincerely, Des
I used fresh n lean maybe 5 or 6 years ago and it was the healthiest point in my life. I lost a lot of weight doing the Paleo meal plan after like a year or more I kind of got a bit bored of the meals and then tried to do it again after taking a break but the meals hadn’t changed so I stopped using them. After years of doing Keto on my own I wanted to go back to Paleo and headed to fresh n lean again and Im so glad I did. I’m only the first week in but every meal I have had has been on par. They really know how to keep everything vacuum sealed nicely, years ago many meals were not vacuumed as well as they are now. Plus the vegetables are hearty vegatables in comparison so I’m thrilled with the changes I have seen so far!
Hi Denise. This is so great to hear! We are happy to have you back, enjoying our meals! :)
- i have Parkinson’s Disease. I needed a nutritious meal each day. - Fresh N Lean has many good choices and expands the list frequently. - there have been some minor problems but they have worked hard to correct them. - delivery has been consistently good.
Hi Bill. I'm happy to hear that we have been able to be of service to ease some of your stresses with nutritious meals. That's what we aim to be able to assist with! :)
Jenny was kind, quick, attentive, and able to resolve my issue within moments. Excellent customer service is a MAJOR reason to choose to either stay or not stay with a company, and for now, I’m staying with Fresh N’ Lean! Thank you
Hi K R. This is fantastic! I'll be sure to pass this along! :)
This is the second consecutive week my meals arrived four days late. To say I'm frustrated is understated. Never had these problems before. Additionally, if I might add- the quality of food is distinctly different now compared to when I first started my subscription.
Hi Beres. I'm terribly sorry to hear of the delivery issues you experienced, I completely understand the frustration with that especially when there weren't any issues with it prior. I'd like to take a look into your account to see if there might be something I can do to assist. I'll be sending over an email to follow up, please keep an eye out for the email coming from [email protected]. I hope to speak to you soon. Sincerely, Des
I am loosing weight and not having to cook. Breakfast is best
Hi Caroline. I'm glad to hear you are enjoying the breakfast and I hope the meals are helping with your goals. :)
I love getting the Fresh meals. I don't have to worry much about buying ingredients to make one dish and having to use the same things over and over again before they go bad. So I get more variety in my daily diet.
Hi Karen. This is great to hear! Happy you are enjoying the meals! :)
Hi Chip. Amazing to hear!! :)
Hreat overall and I get the meals I selected and on time. However if go out of town and try to cancel fir that time, I het a notice saying meals are on there way and I'm charged for it. Need an easier way to cancel meals.
Hi Shannon. I'm glad to hear you are enjoying the service so far outside of the issue with canceling an order, I will be taking a deeper dive into your account to understand a bit better what might be happening to find a resolution. Please keep an eye out for an email coming from [email protected]. Sincerely, Des
I want to congratulate you on much improvement on meals taste since I started with Fresh n Lean 2 years ago. They are now very good and I actually look forward to eating them now. That was not always the case in the past. Please keep up the good work. You have a good thing going. Thanks!
Hi Victor. This is awesome to see, we have been working hard to improve and appreciate all the feedback we get to assist in that experience. Thank you! We are happy to have you as part of the FNL family! :)
The food is healthy and tastes great! The selection is very good now and constantly improving as well. Delivery is reliable and packaged well. Very pleased!
Hi Chris. Amazing! We are very happy you are enjoying the service! :)
Almost 3 months on the plan and, we are impressed with the food quality as well as the high packaging standards. No delays. Sometimes you may not get what you exactly picked:) but the customer service is very responsive and helpful. Overall highly recommended!
Hi Tufan. I am very pleased to hear this! I'm happy you are enjoying the service! :)
I received 4 incorrect meals this week. I receive incorrect meals much too often to continue using your meal service.
Hi Ryan. I completely understand the frustration of getting incorrect items, especially numerous at a time. I'm terribly sorry that this has been your experience. I understand not wanting to move forward, I'd like to understand this issue better and ensure this is fully made right for you on our end. I'll be sending over an email to coordinate a good time to discuss, if you had a minute to chat. Please keep an eye out, the email will be coming from [email protected]. I hope to speak with you soon. Sincerely, Des
Sent me a premium meat dish in my vegetarian order and, six days later, still haven't followed up on my request for a refund.
Hi Edwin. I'm terribly sorry to hear you have had some issues in your deliveries and a delay in response from our team. I completely understand the frustration. I'd like to take a deeper dive into your account to ensure have made this right for you and will be sending an email to connect. Please keep an eye out for the email coming from [email protected]. Sincerely, Des
Hi Jamie. Great! I hope you enjoy! :)
Great food, and very convenient
Hi William. Awesome! We are happy you are enjoying the food! :)
The service is exactly what I needed. Great tasting food, convenient, and quick to prepare. Customer service has also been excellent.
Hi Brad. This is all great news! We are happy to be of service and are always happy to help!
Couldn’t get ahold of a customer service person so I left a message and have not heard back since. Problems are normally resolved but it just takes way longer than most companies. I just wish the response time was faster, for calls and emails.
Hi Allison. I'm very sorry to hear you have been caught in a communication delay, our team is working diligently to get through each request. I'll take a look and see if I can locate the voicemail to have somebody reach out if they haven't already. Feel free to reach me directly anytime at [email protected]. Sincerely, Des
They have always been easy for me to reach in case of any questions and concerns. Honestly, to me, good customer service means the world tenfold. And the Fresh N' Lean crew has never let me down for the three years that I've been ordering from them! They'll have my business forever as long as they're operating! :)
Hi Justin. This is great to hear! We appreciate you being part of the FNL family! :)
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