Fresh n' Lean delivers organic, fresh, and chef-prepared meals that are convenient and ready to eat.
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Is Fresh N' Lean legit?
Fresh N' Lean (freshnlean.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 74% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-02.
I haven''t receive anything yet!!
Please reply to me and open my account to see the orders
I should receive my first order this week? Already payed for it!
Reply from Fresh N' Lean2024-04-23
Hi Elaine. I'm very sorry for the frustration. I was able to locate an account but do not have any charges or deliveries associated at this time and the account was cancelled at your request. I'd like to understand better what might've happened and would like to reach out to you by phone if you have a moment. I'll send an email over via [email protected] so please keep an eye out.
Best,
Des
When I tried to change the phone number on a newly renewed subscription a new subscription was created instead. The order I thought was abandoned, with the incorrect phone # was processed as well as the new subscription. I was given a 30% credit, but now I have 15 meals coming and no way to keep them as I live in an RV and do not have a freezer. Was hoping to stop one of them from shipping but not allowed.
I probably will not be ordering any more.
Reply from Fresh N' Lean2024-04-29
Hi LindaBeth. I'm very sorry to hear of this technical issue that caused a headache for you. I understand the frustration of receiving too many meals and not having storage room for it. I'd like to take a look into this a bit more to get a better idea and ensure we made this right. Can you please send me an email to [email protected] so I can further assist?
Sincerely,
Des
I am so very happy I found Fresh N Lean.
They offer a wide variety of choices divided into specific dietary categories to make it easier to adhere to a diet you are on or choose what you would like independently from all. The taste, flavor and quality is always consistently amazing. I highly recommend!
Reply from Fresh N' Lean2024-04-23
HI S Eake. I'm very happy to hear you are enjoying the service! We are happy to be of service. :)
I'm a new customer. The process flow for sign-up and meal selection is not intuitive. Customers should have more options for delivery dates/times or pick-up. Wait for chat support was a bit long but your rep was polite and helpful. We'll see if I stay with your service long-term.
Reply from Fresh N' Lean2024-04-17
Hi Ted. Thank you for the feedback thus far. The menu is available on our website to help get an idea of what the meals are weekly. Due to the nature of how we prepare the meals fresh, we are unable to offer different delivery dates/times at this time although it might be something we can work towards in the future. I'm glad our team was able to help you. We hope you enjoy the meals and service and decide to stay. Take care!
I've tried pretty much every meal kit/meal delivery service there is and this is by far the worst(and most expensive). The portions are pathetic. Even the veggies there's only like 3 bites, if you can even eat that many because they're cooked to mush and usually unrecognizable. I usually have to read the ingredients list to try to figure what I'm looking at. The food is also extremely bland.
The packages can't really be stacked in the fridge. They start to fall over and you can't tell what you have without pulling them all out and sorting through them. They are nearly impossible to open and are impossible to open without getting oil/water/food all over your hands. I wanted to take these to work but I can't since I need a knife to open them. I think I would be too embarrassed to open them in front of anyone anyway.
The only thing that's decent is the breakfasts but at like $10 a meal they're absolutely not worth it. Almost $50 a week for scrambled eggs and hashbrowns?!?! Gimme a break.
Never again with this company. I'm going back to Factor.
Reply from Fresh N' Lean2024-04-17
Hi Dizzy. I'm saddened to hear of your experience with the meals and packaging. I can understand the frustration. Your feedback is greatly appreciated as it helps us to improve for the future. I'll be sure to pass this along to the appropriate departments. I'd like to dig deeper to understand more about the meals to submit a report on them to look into further, I'll be reaching out by email if you wouldn't mind taking a moment to chat with me. Please keep an eye out for the email coming from [email protected].
Sincerely,
Des
Having a patient and understanding person to speak with to get answers to my questions. Matthew does an excellent job. He explains the information until I am satisfied. I have spoken with him on 3 different occasions and really appreciate how thorough he is in providing information for me.
Reply from Fresh N' Lean2024-03-27
Hi Iwana. This is so great to hear! I am happy to pass this along to Matthew. :)
Some meals were ordered for me as a gift. It definitely beats buying the ingredients and cooking at home. I found the meals to be tasty and healthy, so overall it was a great experience.
Reply from Fresh N' Lean2024-03-27
Hi Layton. That's awesome that you were gifted the meals, such a great treat. Happy you enjoyed the meals and had a good experience. :)
First and most important is the food is totally tasteless. We have tried a few meal delivery services or the past few years and Fresh N Lean is by far the worst. Second is the packaging is very difficult to deal without burning yourself when opening it after cooking.
And the most important... I canceled my subscription on the morning the next menu was released on March 12th. I received a cancelation email on the same day. Today, March 20th I received an email stating my order has shipped. This is 8 days after canceling. When this order arrives tomorrow, it is going directly into the trash. I immediately contacted my CC company to dispute the charge and provided them a copy of the cancelation email.
Avoid this company at all costs.
Reply from Fresh N' Lean2024-03-27
Hi Marc. I'm terribly sorry to hear you had such a negative experience. We have been working hard to improve our recipes and work with different spice levels in the dishes so I'm very interested in taking a deeper look into which meal you may have had to bring to our team's attention in case this might be a case we can reform. I'd like to understand what happened with your cancellation and want to be sure this has been rectified on our side. Would you mind sending me an email to [email protected] to further assist? I hope to hear from you.
Sincerely,
Des
Canceled and they proceeded to fill the order anyway and send out regardless. They did process the cancellation for future orders without an issue (at least I believe so). I attempted to cancel my first order because I reviewed the ingredients deeper. Selling meals with heavy cream and calling the business Fresh N' Lean is ridiculous. While these meals are better than eating at McDonalds, they are not anywhere near "lean" (given the oils and creams included) and good personal trainers wouldn't recommend these if the goal is primarily to lose weight.
Reply from Fresh N' Lean2024-03-27
Hi BG. I'm sorry to hear of this experience. There may have been some confusion with the cancellation, our timeline is very fast in needing to process the selected meals to allot enough time for us to cook the meals fresh for delivery that week and I'm very sorry to hear you got caught in that. Our team always tried to help to the best of our abilities to stop any deliveries we might be able to catch. As with healthy eating, we like to ensure we include all forms of healthy fats in moderation to assist with satiating some meals, although I understand some diets are more restrictive and may not use them due to fat content. The good news is we have options for diets that are dairy-free and with our preference-based options, this helps to filter through meals that might not be for you. Our goal is not specified toward losing weight but to offer a healthier option with convenience. I hope this information helps. Please feel free to reach out directly if you have any questions or concerns. You can send an email to [email protected].
Sincerely,
Des
Always something - cardboard in the meal this time
Terrible. Multiple times I’ve had cracks in my meals that make the packages bloat and go bad before eating them. I usually have to throw out maybe 1 meal every/every other order. I figured it wasn’t that big of a deal, because I still enjoyed the products that I got. Until today. I received my newest shipment and there is cardboard in the vegetables of the breakfast I ordered. Literally cardboard. 3 pieces. Two of the pieces even still have a blue logo on them. Haha I’m done with this food service. No thanks
Reply from Fresh N' Lean2024-03-20
Hi Charlie. I'm very sorry to hear that you had this experience with one of our meals, we have multiple protocols in place for SQF and this does not align. I am going to be submitting a report to our QA team to further investigate. I'd like to gather more information on this issue to assist in the investigation. Would you mind sending me an email to [email protected] to further assist and get this rectified for you promptly?
Sincerely,
Des
It is more difficult to cancel the subscription than it is to sign up.
Reply from Fresh N' Lean2024-03-15
Hi John. I'm sorry to hear you had a difficult time with cancelling, I'd like to understand this a bit further so I can pass along to our team to work on improving this experience. Can you please send me an email to [email protected] to further assist?
Sincerely,
Des
Made a mistake and set up multiple subscriptions unintentionally. Support team quickly addressed area of concern through the chat. Appreciate the fast service.
Reply from Fresh N' Lean2024-03-12
Hi Nayab. This is great to hear. I'll be sure to pass this along to the team. :)
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