Fresh n' Lean delivers organic, fresh, and chef-prepared meals that are convenient and ready to eat.
Written by the business, not verified by us.Fresh N' Lean (freshnlean.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 74% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-02.
Contacted FNL with questions regarding their program and flexibility on menu ordering. My questions were addressed quickly and completely.
Hi Jeff. Great to hear! We are happy to help! :)
Professional Response, Quick Resolution. They handled my issue within a matter of minutes. Thanks!
Hi James. Happy to hear this! :)
I had a billing issue and the representative was able to log in my account and manually fix it and even made sure I wouldn’t be charged twice for same order. Promptly called back and was very professional,understanding and polite.
Hi Mari. I'm very sorry to hear there was a billing issue but I'm happy to hear that our team was able to get that rectified for you in a timely manner. We are happy to help! :)
Update: almost 4 weeks later and I never got that customer service email they said to look out for in the response. Each week since has had at least one mistaken meal. The food really is delicious, convenient, and easy to prepare. However, I often get the wrong meals, never get a packing list to show that the meals I selected were checked against what was packaged, and never get notified of substitutions being made. As someone who tracks and logs their meals, I considered leaving this company after repeated issues with this, but the food keeps me coming back. Customer service is also very nice and quick to rectify a situation to the best of their ability, but it gets time consuming having to stop and call them frequently. The packaging also does not list calories prominently, you have to turn it around. Not the biggest deal but if you're looking for improvement in packaging I would suggest that.
Hi BG. I'm glad you enjoyed the meals you received, although I'm saddened to hear you rarely got the correct meals. I can understand the frustration completely and see how that interferes with the convenience side of the service. I'm very sorry you've had this experience. I'd like to understand more and take a deeper dive into what might've happened and work to find a solution. I'll be reaching out via email, please keep an eye out for that email coming from [email protected]. Sincerely, Des
The representative was courteous and competent.
Hi Dave. We are happy to help! :)
The problem was fixed efficiently through the chat!
Hi Allison. Happy to hear! :)
I was missing 6 meals, my breakfast muffins, two bags of the Chocolate Drizzle Macaroons, 1 bag of the cinnamon almonds. Being my first time using Fresh and Lean, that didn't sit well with me. With that being said, the representative I was chatting with was nice and sending me my missing meals and the others. Although, I'm not to happy that I have to use the Chef-curated meals, I decided to try it and see what meals I receive.
Hi Lisa. I'm terribly sorry to hear that this was your first experience. I can understand the frustration and inconvenience that may have caused. I'm glad our CX team was able to assist although it still seems to not be the experience we would like our customers to have as you did opt to select your meals. I would like to further assist and ensure we make this right and work to turn around the experience for you. I am going to be reaching out via email to discuss a time that might work best for us to chat more over the phone. Please keep an eye out for that email coming from [email protected]. I hope to hear back from you. Sincerely, Des
Loved the variety of dishes, low cost and especially that it does not use unhealthy oils, so no seed oils. It is impossible to find a catering service that does not use seed oils, which make us so sick and fat. Love that it uses organic ingredients and so many vegetarian, gluten free options.
Hi Casti. I'm very happy to hear you are enjoying the service! :)
The meals are wonderful and I love the convenience!
Hi Erin. Great to hear! We are happy to be of service! :)
This company is horrible. You cancel and they still continue to charge you and send food. Total Fraud. Food sucks worst experience with this kind of food prep company.
Hi Sandra. I'm terribly sorry to hear of this experience. I'm very interested to understand what might've occurred and ensure we make this right for you. Can you send me an email to [email protected] to further assist? I hope to hear from you. Sincerely, Des
The variety of foods are awesome but the seasoning is beyond lacking. In addition, anything with root vegetables does not cook well. I've never had such hard sweet potatoes or egg plant. The cost is a bit much but it would be worth it if the flavor was there.
Hi Ashley. We have been working to improve our menu options over the last year and I'm happy to hear that has been a good experience. I'm saddened to hear about the seasoning and root vegetables, we appreciate you giving specific examples and I am happy to get this passed along to our team to potentially look at other cooking methods that might help. I'd love to get some specific meal examples if you might have them, I'll send over an email to follow up and be happy to chat a bit more if you had a minute to do so. Please keep an eye out for the email coming from [email protected]. Sincerely, Des
The delivery service refuses to use the gate code to securely deliver my box of food. Instead they leave it outside on the sidewalk on a busy street. It is beyond frustrating. Fresh N Lean customer service has not been helpful. The only solution is to charge me $25 for shipping to use an alternative company. My other big issue is the amount of plastic packaging. I eat plant based food for the environment. I think this is a net negative. On the bright side, I enjoy the taste, variety, and freshness of the food.
Hi PW. I'm terribly sorry to hear about the delivery issues you are experiencing. I am going to look into your account and work with our shipping team to see if there is anything more we can do on our side to rectify this problem. I'll be following up with an email so please keep an eye out, it will be coming from [email protected]. Sincerely, Des
Hi Katrina. This is great to hear! :)
Hi Jose. I would love to get some insight on this, I'll be sending over an email if you had a minute to talk about this further. I hope to hear from you!
I used a competing product for several years and when I heard about Fresh N' Lean, I made the change. There are plenty of offerings and I have yet to have one that I did not enjoy.
Hi David. This is great to hear! Enjoy! :)
Hi Patricia. I'm sorry to hear you aren't enjoying the flavor of the meals. I'd love to hear more from you about this if you wouldn't mind chatting with me a little more. I'll be reaching out via email to see what time would be best for us to speak on the phone if you wouldn't mind. I hope to hear back from you. Sincerely, Des
Hi CCM. Glad to hear! Thank you. :)
The meals are great and always cooked perfectly. Sometimes it will be labeled as no spice however it will be spicy. This happens ferquently
Hi Janet. I'm glad to hear you are enjoying the meals. Thank you for the insight on the spicy level, I am going to get this passed along to our kitchen team to look into.
Cons: Steaks were super tough and difficult to chew, even in the thinnest of cliches, chicken chunks tough and dry, shrimp small and resistant to chewing. Two of 10 meals sent were NOT selected, and these “substitutions” were made without warning. Pro’s: Meals delivered cold and vacuum-packed, and 20% of those consumed were tasty and satisfying, along with (Most Important], a low salt content
Hi Ronald. Wow, I'm very saddened to hear of the cons you experienced. I'll be passing this along to our kitchen team to see if they can utilize other methods of cooking to help with the texture of our proteins. Thank you for sending this list of specifics to help us improve.
Christian responded very quickly and his first suggestion solved the issue I was having, so he did a great job and answered my concern. Thank you!
Hi Annie. Happy to hear this! I'll be sure to pass this along to Christian. :)
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