Fresh n' Lean delivers organic, fresh, and chef-prepared meals that are convenient and ready to eat.
Written by the business, not verified by us.Fresh N' Lean (freshnlean.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 74% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-02.
Most of the dishes were good but some of the dishes have a sour taste that I didn’t like.
Hi Norelda. I'm happy to hear most of the meals were enjoyed! I'll be sure to pass this information along to our team about the sour taste.
As a vegan I was excited that they had options. However once I signed up I found that they had very few vegan options (4-7) for lunch and dinner. Most of meals had mushrooms in them, which I do not eat. I did switch my plan to add breakfast which allowed me to have more options. The taste of the food has been 3.5. My last box delivered was opened and carelessly taped closed.
Hi Leah. Thank you for giving us this feedback, we truly appreciate it as it allows us the opportunity to work on improving the experience for the future. I'm very sorry to hear there were few options available, we strive to give variety and are continually working on improving the menu options. I'll be sure to pass this feedback along to our teams. Sincerely, Des
Frank got back to me asap and addressed my concern to my satisfaction. Well done!
Hi Irene. This is so good to hear! I'll get this passed along to Frank! :)
my orders are usually late, and it shows in the texture. I have actually ate less than half of what has been sent.
Hi Richard. I'm sorry to hear there have been issues with your deliveries, we did recently have some delays due to weather conditions and I'm very sorry you got caught in that. I'll be sending over an email from [email protected] to further assist and see if there is anything more I can do on my side to help get this rectified. Sincerely, Des
The Meantime are tasty and made attractive and easy to prepare to eat.
Hi Rhea. This is great! Enjoy! :)
The food tends to be quite watery and the vegetables are cooked more than I like. The sirloin in the Sirloin and Potatoes is like shoe leather, which is sad because it's one of the few meals that doesn't contain sweet potatoes
Hi Banjolina. Yikes, this is not the level of healthy eating we aim to produce with our meals. Thank you so much for taking the time to give us this specific feedback, I'll be happy to pass it along to the team to investigate what might've happened with the texture on the sirloin. I hope the following delivery is improved but please feel free to reach out to me directly at [email protected] if you have any issues. Sincerely, Des
I’m trying the vegetarian meals and all of them taste wonderful, except the tofu eggs don’t heat up very well in the microwave.
Hi Allison. I'm glad to hear you've enjoyed most of the meals so far! Thank you for this feedback, I'll be sure to get this over to our team.
Food is the best delivery service I’ve ever had. The customer service is amazing!! There’s no reason. It to try it. They will stand behind you 100%!!
Hi Carrie. This is great to hear! We greatly appreciate your support! :)
The food we're received that was 'ordered' was great. What is NOT great is Fresh N'Lean substituting our order with different food... that we don't want. Since starting with FnL, we have received 3 shipments, 10 meals each. In each and every shipment there have been at least 1 and in some cases 3 meals that we ordered that were missing... and instead you just sent us something that we don't really like. So we tried the meals you substituted...we didn't like them.. and ended up throwing them away. We are hoping that this ends soon or we will have to cancel the subscription. It would be better if you are out of stock or something... to ship us two of something we like instead of assuming we like something else.
Hi Rick. This is very frustrating to hear and I'm sorry that has been the experience. I'd like to escalate this information and take a deeper dive on my side to ensure we make this right for you. I will send you an email to further assist from [email protected], so please keep an eye out. Sincerely, Des
Queen B was quick, friendly and helpful.
Hi Judith. Amazing! I'll be sure to get this passed along to Queen. :)
Hi Bonita. Great to hear! We are happy to be of service. :)
Great, healthy food. Finally, a mostly organic, ready to eat delivery service!! Great service as well. ... Just the website is a small issue. I hope they can fix it so we can see all ingredients on each meal AS you order it.
Hi Christina. I'm happy to hear you are enjoying the meals and service. We strive to help fuel the body with healthy ingredients. Our team is working to improve our website to make it as easy as possible by providing as much detail as we can. Thank you for giving us the chance to work on those improvements. :)
Food was some of the blandest I've ever had.
Hi JD. I'm saddened to hear you had this experience with our meals, we are always working to improve the variety and taste. I would love to gather more information on the meals you had to pass along this feedback to our team. I am going to send an email to further assist and gather this information, please keep an eye out for an email coming from [email protected]. Sincerely, Des
Good food, pretty good variety
Hi April. Awesome! Thanks for the feedback! :)
The food is tasty and the meals always arrive well packaged and cold. The customer service is great but unfortunately I need to contact them way too often. If you are following a specific dietary protocol, Fresh and Lean can be challenging as you will commonly receive meals not in your plan. They no longer label the meals as “Keto” or Whole30” or “Mediterranean Diet”. So you will need to read every food label and contact customer service with the number of meals that are not correct.
Hi Shaun. I'm glad to hear you are enjoying the food and delivery has been good. I'm saddened to hear of the experience in the meals you are receiving not being correct, that is very frustrating and goes against what we strive for. I'd like to take a deeper dive into your account to see if there is something further I can do to assist in getting this corrected for you. Please keep an eye out for an email coming from [email protected] so I can further assist. Sincerely, Des
So, I've been a customer for almost 6 months. I'm of the opinion that if and when things go wrong, the measure of a great company is how they repair and turn a negative customer experience around. That said, there were a couple of errors made in my weekly food order, however one person stands above Board n truly transforming a unpleasant experience to one that made me a more reliable customer. Karen B is that person at fresh and lean who has given white glove, bespoke top tier 5 star customer service. This is to say, the service is excellent. And the food... It is delicious and really and truly fresh and healthy. You never feel bloated yet it is always filing. If you have a busy schedule, it's so nice to come home and just warm the food up! Some meals can be on the spicy side but just make sure you indicate your palette preferences in your profile. The general Customer service email can sometime take a couple of days to respond, but they are improving and it is a family company, which means alot to me: not a big corporation. If you want to support a family company with 5 star food and 5 star service go with Fesh and lean.
Hi Roy. This is amazing to hear! I will be sure to pass this along to Karen. We greatly appreciate your time and supporting our company. :)
The food is pretty decent but this company is straight scum. They effed up my orders over and over. Constantly asked me to provide pictures as the issue persisted. I also had numerous tech issues with the website right off the bat upon signing up but kept giving them a chance. They then switched to offshore customer service reps for calls which was horrendously inept. They give 0 F*cks about correcting any of this, it just continued and they did nothing differently. The last straw was I sent an email after my most recent order had a wrong item. It was unresponded to for almost a month. This Brianna chick who seems to be a main contact in the US finally responded. Pathetically offering to credit just the one meal after this had happened like 6-7 times previously and was ignored for close to a month. No budging on doing anyting further to take accountability and show appreciation for someone who had spent thousands after numerous mistakes.
Hi Calvin. Sorry to hear you had such a negative experience with our company. We greatly appreciate the feedback and our team is always happy to pass this along. Due to weather conditions in January, there was a large influx of communications and I'm very sorry to hear you got caught in that. I can understand the frustration of having to wait for a response when you are dealing with different issues on more than one occurrence. I would be happy to take a deeper dive to make this right for you. I'll be sending an email from [email protected], please keep an eye out for the email if you are interested. Sincerely, Des
The quality of the food, superior packaging, easy to cook
Hi Bob. Happy to hear you are enjoying the service! :)
I don't understand why none of my feedback is taken into account. I have provided multiple feedbacks on the quality and taste of food. For example when you pick "Spicy" on the dash board menu, you food is delivered as "No Spice". And is completely bland. The taste is so awful I have had to throw the food I get and cook myself. I have been doing this for over 4 weeks now, your teams either don't read the reviews or just ignore the feedback. I'm about to cancel your service.
Hi Jay. I'm sorry to hear you are unhappy with the quality and taste, I can assure you that our menu team does take all feedback into account and will work to reform or remove a dish that is rated as such. This does take some time to be able to see it reflected in deliveries but I completely understand the frustration. With our spice level on our dashboard, that is specifically for spicy foods but we always include seasonings on all dishes. I want to be sure you have some follow-up when your feedback is given to our team so I will be sending over an email to further assist, please keep an eye out for that email coming from [email protected]. Sincerely, Des
Great food. Easy to manipulate order.
Hi Derek. Good to hear! Enjoy! :)
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