Fresh n' Lean delivers organic, fresh, and chef-prepared meals that are convenient and ready to eat.
Written by the business, not verified by us.
Is Fresh N' Lean legit?
Fresh N' Lean (freshnlean.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 74% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-02.
First, the meals are tasty and while important, this is where the good news ends. I received 3 boxes from Fresh N Lean before I cancelled. All 3 boxes had busted open to some extent. The first box I received had been taped back together I assumed by UPS. The boxes I received in weeks 2 & 3 were also ripped open although not taped up. It is disconcerting to get a box full of food that has been exposed to the elements. It's apparent the boxes they use are not strong enough to handle the food containers and the frozen gel packs. Week 3 contained an incorrect item that I could not eat and had to throw away. I emailed the company the Friday I received the 3rd box and after not hearing from them by Monday, I cancelled the service. It's been a week since I wrote the email and I still have not gotten a response to my concerns or the incorrect order. I find dealing with the disposal of the gel packs annoying. I can't dump the thawed gel down my sink as they suggest, so I've had to come up with another method which is time-consuming. I can't recommend this company due to their shipping & order problems and their lack of customer service/response.
Reply from Fresh N' Lean2024-03-06
Hi TF. I'm very sorry to hear about the issues you have had with our service. I can understand the frustration of receiving damaged boxes each week especially when the box contains perishable items, this is not the style of delivery we aim for. We will continue working with our couriers to ensure they show more care with the orders we are shipping with them. I am happy to pass this feedback along to the appropriate teams as we are always working to improve our customer experience with the service. I will be taking a deeper dive into your account to ensure we have made this right for you, please keep an eye out for communications.
Sincerely,
Des
Overall good choices but she order two chickens tikka masala and one of them arrive with just rice and no veggies (2/10 order). This was a disappointment. Can we get a credit for the partial meal?
Reply from Fresh N' Lean2024-02-26
Hi Karin. I'm sorry to hear of this mishap, I completely understand the disappointment. I'll be happy to get this rectified for you. Please keep an eye out for an email coming from [email protected] to further assist.
Sincerely,
Des
My order was delayed by UPS. Fresh and Lean shipped the order con time, however UPS delayed it for 6 days. When I notified Fresh and Lean they immediately credited my account the full amount of the order. This is why I have stayed with them. Thanks
Reply from Fresh N' Lean2024-02-26
Hi Ken. I'm sorry to hear of the issue with UPS but I'm happy to hear we have been able to rectify this error. :)
Dislike the packaging, is very hard to open, have to add seasoning to the meals and are more expensive than other meal delivery services
Reply from Fresh N' Lean2024-02-26
Hi Karen. We appreciate the feedback, we are always looking for new packaging products although we have not had any luck with a comparable option that keeps the meals fresh without added preservatives. Hopefully we will find an option soon to give it a try and improve this experience for the future.
Food is delicious, absolutely delicious. I love the variety of foods across ethnicities and lifestyles (Mediterranean, Keto, Paleo, etc.), the quality, promptness (from the initial sign up delivery was one week or less), and the email reminders to order your meals.
Reply from Fresh N' Lean2024-02-26
Hi Dimitri. I'm very happy to hear we are a good fit for you! Enjoy. :)
I continue to receive meals I didn’t order. If you run out of the meals I selected don’t just send me replacements that I don’t want.
Reply from Fresh N' Lean2024-02-26
Hi Nicole. I'm very sorry to hear you've received meals you didn't select, that is a very frustrating. I'd like to take a deeper look into your account to see if I can assist further on my side in getting this corrected for you. I am going to send an email over to further assist, please keep an eye out for the email coming from [email protected].
Sincerely,
Des
Intriguing concept with poor follow through. Food taste bland or worse, nutrition facts provide for very salty and highly carb foods on Mediterranean and even Paleo diets. Shipping was delayed on my first order..bad start...after 2 orders I cancelled the product on the website but customer service failed to acknowledge it and charged me for a product I cancelled...then told me its my fault their website didn't malfunctioned, they didn't get the cancellation well before the next shipment and doesn't send cancel confirmations like an experienced company should. This last part is why they get a review..bush league customer service that takes no accountability = failure.
Reply from Fresh N' Lean2024-03-06
Hi Greg. I'm terribly sorry to hear you had such a poor experience from the start with our company. I understand the frustration when your experience started off on a bad note due to delivery delays. I would like to take a deeper dive into your account to see if there is anything more I can do on my side to resolve this frustration. I'll be following up with our customer service team on this issue for training opportunities as this goes against the type of service we are looking to provide. I will be reaching out via email to further assist, please keep an eye out for that email coming from [email protected].
Sincerely,
Des
UPS delivered the order to the wrong address. I received a full store credit. Thank you.
Reply from Fresh N' Lean2024-02-26
Hi Jeff. I'm sorry to hear of this mix up with the courier, but I'm glad to hear our team was able to resolve for you. I hope you have had a chance to receive the next delivery and enjoy! :)
UPDATE - 03/04/2024
The company representatives reached out to me and provided a full refund, which I greatly appreciate. Des, thank you very much for making this right for me. I appreciate the time and effort to send me a separate, individual response, and for recognizing the ordering mistakes in the system. If the system/process for ordering is corrected I may try again in the future. EN
Terrible experience with this company. I established an account, which required me to provide PAYMENT information FIRST - BEFORE ordering any food. After entering all payment information, site takes you to your food choices - EVERYTHING was sold out except one entrée. Made NO selections as I didn't want ONE DINNER for the entire week, and backed out of the system. Was charged anyway, and will receive 10 of the same dinners that I didn't want nor order. The system is set-up to charge your account overnight - if you order different food or not. Legit companies don't need to scam you for cash = avoid this company and find out e of their competitors.
Reply from Fresh N' Lean2024-02-26
Hi E N. I'm very sorry to hear about your experience, I can understand the frustration entirely. The timing of our charges can be pretty quick depending on date of sign up and I'm sorry to hear you got caught in that window. I understand the meals may not be able to be enjoyed as you were unable to select and I'd like to follow up on that and make this right. I am going to send over an email to further assist from [email protected] so please keep an eye out.
Sincerely,
Des
I got the VEGAN option. Good quality but very dry and tasteless for the most part. Even with my own spicing up, very hard to get down. Not worth the money. I'd rather buy Amy's.
I'd like to help them improve their meals with some constructive comments but they are hard to reach.
Reply from Fresh N' Lean2024-02-26
Hi Linda. Thank you so much for taking the time to give us this feedback, we greatly appreciate it as it allows us the opportunity to improve for the future. I'm very sorry to hear the meals were hard to get down, that's the opposite of what we aim for. I would be happy to gather your constructive comments and pass them along to the appropriate teams if you had a minute to send those over. Feel free to email me at [email protected]. I hope to hear from you.
Sincerely,
Des
Shipping boxes both tore open the first two weeks of delivery. Super cheap boxes. Consider getting boxes from Amazon for free. The boxes carry a lot of weight and you can tear using your pinky finger. What????
You have to reorder the second week before you have even tasted the first.
Meal packages are impossible to open and require scissors, knife or scalding yourself with steam.
Idea, spend 15 cents more on better shipping boxes and 10 cents more on a meal you can open with your hand and not require a carpenter's tool set and welder's gloves to open. I have to work more for these meals than they are worth.
Reply from Fresh N' Lean2024-02-26
Hi Greg. I'm sorry to hear you didn't have a positive experience for different reasons. We appreciate the feedback on the boxes you have provided and I'll be sure to get that over to our team. The reason the seal is a little harder to remove is due to it being vacuum sealed which allows us to preserve the food without using added preservatives, we are always looking for new options although we have not had any luck with a comparable seal at this point. I'm very sorry for the timing of the charges, I can understand the frustration of 2 charges if you haven't received the first box yet. I'd like to understand what might've occurred here and ensure we correct any mistakes on our end. Would you mind sending me an email to [email protected] to further assist? I hope to hear from you soon.
Sincerely,
Des
I was so shocked & disappointed by these meals. They are bland, dry, tasteless, and very unappetizing. I tried four of the seven I ordered, to see if any tasted better than the last. They didn't. I threw the rest away and cancelled my subscription. Two examples: Greek Lemon Garlic Chicken. Dry, chicken was tough, no Feta cheese at all (as stated in description), STRONG flavor of way too much oregano (the only taste, almost used, it would seem to over compensate, for the lack of anything else.). Garlic Butter White Fish over Creamed kale & mixed squash. Fish was tasteless, no garlic butter, Kale was NOT creamed, squash was very dry & tasteless. With the seasoning stated on the meal labels, these dishes should have had at least some flavor, but there truly was none. I couldn't bring myself to try the remaining two meals in my order. As another poster said, meals are incredibly difficult to get into, which just added to the frustration of this food.
Reply from Fresh N' Lean2024-02-16
Hi Judith. This is very saddening to hear about your overall experience. We truly appreciate you giving specific examples of the meals you are referencing so our team can look at the meals/recipes to potentially reform. I completely understand the frustration of the packaging with the experience you mentioned, we've been working to find another solution although we have not found a comparable option. I can assure you, that we are continuing to look into our options for the future and will hopefully find an easier option along with being able to maintain the freshness. I want to be sure this is resolved for you and we make this right, I'll be taking a look into your account and will send an email to further assist from [email protected] so please be sure to keep an eye out.
Sincerely,
Des
I absolutely love the food selections… It is always very fresh, tasty, and just enough food for my meal. I also appreciate the simplicity. I was just putting into my lunchbox and taking it to work. I have tried many of these types of meals from other companies, but fresh and lean is far above the rest!
Reply from Fresh N' Lean2024-02-15
Hi Maureen. This is great to hear! We are happy to help. Enjoy! :)
The food is quite tasty, though some dishes can be rather bland. I don't have a frame of reference for how much these services should cost, but I think Fresh N' Lean's product is competitive in both quality and cost.
Reply from Fresh N' Lean2024-02-14
Hi Jamil. Good to hear most meals have worked out but I am sorry to hear some were bland. Thank you for the feedback! :)
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