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Is FriendzTravel legit?
FriendzTravel (friendztravel.com) has a 3.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 28% give 1 star; The business has replied to 6% of negative reviews; 49 of them were added in the last 12 months. Last updated 2026-09-04.
My experience with Mr. Carlos Rivera, is described in satisfactory, excellent communication, excellent attention, excellent service and information, it is my first time with you, but I take the best impressions of your work team, thank you for everything and especially to Carlos Rivera for his excellent service
Reply from FriendzTravel2026-05-31
Dear Customer,
Thank you for taking the time to leave us a wonderful five-star review! We are so glad to hear that you had a positive experience, and our team will be delighted to read your feedback.
Your kind words truly mean a lot to us and inspire our team to continue delivering exceptional service.
If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
Support Team
Dear Customer,
Thank you for taking the time to leave us a wonderful five-star review! We are so glad to hear that you had a positive experience, and our team will be delighted to read your feedback.
Your kind words truly mean a lot to us and inspire our team to continue delivering exceptional service.
If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
Support Team
Sara was such a great help . Very persist and her communication was great.
Reply from FriendzTravel2026-05-31
Dear Customer,
Thank you for taking the time to leave us a wonderful five-star review! We are so glad to hear that you had a positive experience, and our team will be delighted to read your feedback.
Your kind words truly mean a lot to us and inspire our team to continue delivering exceptional service.
If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
Support Team
Carlos was great! He understood my concern with my previous itinerary that was canceled by the airline. Carlos was able to rebook my reservation with another airline. Thank you Carlos for your help very much appreciated! Excellent customer service
My experience with FriendzTravel was very bad. I paid for my booking but never received my ticket, and I only got a message saying my request is “Processing” with no further confirmation. After payment, they asked for an additional amount to confirm the booking. Customer support is very hard to reach and slow to respond. The site does not seem like a legitimate travel agency, and the service is unreliable. I do not recommend it at all.
I had an excellent experience with Carlos Rivera. He helped me to get the check in from San Juan to Lima. I am very grateful with his assistance and nice attitude,
Some people simply do their job, but this agent, Carlos Rivera, turned assistance into ease and reassurance. Every detail of my flight reservation was handled with such grace, patience, and care that what could have been stressful felt effortless. His kindness and professionalism made the whole journey feel lighter before it even began.
Carlos Rivera was a great custumer service representative
Carlos Rivera was a great custumer service representative my experience getting the ticket to be confirmed it was a fast process am really happy with results
attention and thefriendliness, in addition to continuous monitoring of the reservation
attention and the search for appropriate reservations.The company provides accurate and continuous tracking of reservations with reliability.The company should improve the price variations of its offers once the reservation has been executed.
im very satisfied with the services for sara and Eric but I will give another review after my flight and see how helpful their services were . thank you
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