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Media & Publishing

Fruugo USA (US) - fruugo.us

ClaimedCollecting reviews

203 reviews

4.3203 reviews
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About Fruugo USA (US) - fruugo.us

Data updated
Website
fruugo.us
Category
Media & Publishing
Location
United States
Status
Unclaimed
Last 12 months
203 reviews
Replies to negative
100% (30/30)
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fruugo.us

About this business

Fruugo is a global marketplace that makes cross border shopping easy!At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs.We have millions of products available from hundreds of retailers all over the world.Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf.We're continuously expanding the products available to customers and hope you find what you’re looking for!

Written by the business, not verified by us.

Is Fruugo USA (US) - fruugo.us legit?

Fruugo USA (US) - fruugo.us (fruugo.us) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-09-03.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the fast delivery times, noting that international shipping is surprisingly quick and efficient for orders coming from overseas. People also state that they can easily find unique products on the website that are not available locally, and that these items arrive in good condition. However, some people mentioned that certain shipments experienced severe delays or were never delivered after payment was collected. Others also noted frustrating experiences with poor product quality, pointing out that some received items looked completely different from the online photographs or descriptions.

Auto-generated from all reviews of this business. For reference only.

What people say

Billie Mask-MooreUnited States · 1 review · Experienced 2026-03-31 ·

Worst Shopping Experience Ever – Avoid Fruugo at All Costs

Absolutely terrible experience with Fruugo. This is hands down one of the worst companies I’ve ever ordered from. Shipping is unbelievably slow, you’re basically waiting a month just to receive your order, with little to no communication along the way. Customer service is frustrating and unhelpful, and there’s no sense of urgency or accountability. When you order something, you expect a reasonable delivery timeframe, not to feel like your package is lost in another country forever. Save yourself the headache and order from literally anywhere else. I would never recommend Fruugo to anyone.

Reply from Fruugo USA (US) - fruugo.us2026-04-01

Hello, Thankyou for your review. I am sorry to hear this. Unfortuantely, I am unable to locate your order with the information provided. I have sent a request via Trustpilot for more information, you can fill this out or alternatively you can edit your review to contain your order number or contact us directly at [email protected] Once we have this information we will be able to investigate this issue further. Kind regards

P
PaulUnited States · 10 reviews · Experienced 2026-03-30 ·

Beware of SCAMS, and Fruugo not responding at all

I did order insulation material, which happened to be a Chinese company. Fruugo gave me an expected delivery frame up to 7 weeks out. There was tracking provided claimed to be Chinal postal system which frankly didn't make sense. After the item didn't arrive, I contacted Fruugo twice by email, but no response was received. Then the tracking stated, "delivery was attempted." But it wasn't, and no notes were left. I went to US postal, and they identified it as a scam. It did not match China postal tracking, and it would have switched to US tracking. I was told that this is a common scam with Fruugo. They may also attempt to send a small parcel with old paper in, claiming the merchandise was delivered. Very disappointing that Fruugo was totally unresponsive to inquiries, and likely is aware of this scam. Filed a dispute with the credit card company. UPDATE: Fruugo has requested after this review details. Order # 227624346 . Tracking # provided China Post ZC48281931199. This was identified by US Post as not being a legitimate China Post tracking format, therefore, labeled it as scam. US Post partners with China Post and items would receive upon arrival a US tracking number. My biggest issue with Fruugo is that they were non responsive to 2 emails I sent. They have no phone support for US.

Reply from Fruugo USA (US) - fruugo.us2026-04-02

Hello, Thank you for your review. I’m really sorry to hear that your order hasn’t been delivered to you yet. Please can you respond to Trustpilot's request for more information regarding your Fruugo order. A member of our Customer Care Team will be in touch to help. Kind regards,

Arch HarrisonUnited States · 1 review · Experienced 2026-03-30 ·

Never received item no answers to my inquiries

I placed an order on January 17th with an expected delivery date beginning of February. I've not received my item they have collected on my credit card I have tried to request inquiries to the vendor got one email back saying to be patient. There's been no way to contact Fruugo directly. There are multiple dead-end loops in the reporting process. Tracking information link either fails or shows that the item has never been shipped.

Reply from Fruugo USA (US) - fruugo.us2026-03-31

Hello, Thank you for sharing your feedback with us. We are sorry to hear this. A member of the team has reached out to investigate further. Kind regards,

Dennis GoffUnited States · 2 reviews · Experienced 2026-02-16 ·

Placed an order

Placed an order, got nothing, but still charged me for something never delivered. Scam company. Don't buy anything from these people.😡

Reply from Fruugo USA (US) - fruugo.us2026-03-24

Hello, Thank you for your review. I can see that you are corresponding with one of our Advisors regarding this. Please continue to do so in order to resolve your issue. Kind Regards

R
ROBERTA HEIDENUnited States · 14 reviews · Verified · Experienced 2026-03-20 ·

Stop passing off problems to suppliers…

Stop passing off problems to suppliers and deal with the issue. I was shorted in my orders but o my got credit for one shortage not 2.

Reply from Fruugo USA (US) - fruugo.us2026-03-20

Hello, Thank you for your review. I am sorry to hear about your order, unfortunately I am unable to find any previous correspondence regarding your order. A member of our Customer Care Team will be in contact to help resolve this issue. Kind regards

E
ElleUnited States · 1 review · Experienced 2026-03-16 ·

Stay far away i was warned

Stay far away i was warned. Took over a month to get item and they sent the wrong item. I have the original order and received the wrong item and now they dont respond or have a way to reach them. I have reported them to my credit card company. Stay far away. And their products and cheap copies too.

Reply from Fruugo USA (US) - fruugo.us2026-03-19

Hello, Thank you for your review, I am sorry to hear this. We have contacted you via TrustPilot requesting more information regarding your order, We look forward to your response. Kind Regards,

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