Fruugo is a global marketplace that makes cross border shopping easy!At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs.We have millions of products available from hundreds of retailers all over the world.Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf.We're continuously expanding the products available to customers and hope you find what you’re looking for!
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Is Fruugo USA (US) - fruugo.us legit?
Fruugo USA (US) - fruugo.us (fruugo.us) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the fast delivery times, noting that international shipping is surprisingly quick and efficient for orders coming from overseas. People also state that they can easily find unique products on the website that are not available locally, and that these items arrive in good condition.
However, some people mentioned that certain shipments experienced severe delays or were never delivered after payment was collected. Others also noted frustrating experiences with poor product quality, pointing out that some received items looked completely different from the online photographs or descriptions.
Auto-generated from all reviews of this business. For reference only.
I tried to cancel order texting and telephoning Fruugo and the supplier very shortly after I made the purchase. The shipment continued. I tried to cancel when I realized the small size of the product and the high shipping cost. Four ounces of honey plus shipping for almost $30 US dollars. I received the product, one of the tiny one and a half inch jars was leaking, and the seal inside the jar had been opened. Thanks, but no thanks.
Reply from Fruugo USA (US) - fruugo.us2026-03-17
Hello,
Thank you for your review.
I am very sorry to hear about your order and the condition it arrived in.
We do advise while we may be able to change or cancel your order in some cases, this isn’t always possible.
A member of our Customer Care Team will be in contact to help resolve this issue.
Kind regards
Good day.Ihave bought on Fruugo and didn't recieve the order.
Order #208025896 Was placed on December 12,2025
Help Center can't helping at all!! There is message :
"The last expected delivery date for this item has not yet passed so an update will not be provided for this item.
If your item does not arrive by the end of the last expected delivery date you can then return here and request an update."
Despite the fact that almost two months have passed since the order was placed and the estimated delivery date was indicated:Expected delivery
Mon, 22 Dec - Wed, 30 Dec..
WhybHelp Center has no phones for calling!??
Where to I can call to get the information about my order?
Reply from Fruugo USA (US) - fruugo.us2026-03-13
Hello,
Thank you for your Review.
I am really sorry to hear this.
A member of our Customer Services will contact you today.
Kind Regards
Hello,
Thank you for your review.
I am sorry to hear this.
A member of the team has contacted you via email to help resolve this.
I am looking forward to hearing from you.
Kind regards,
I ordered Root Coverage and Density Booster from this site as I couldn’t find it anywhere else. Ordered it 2 week ago and got it today! Just as the posting said. Thank you!
This company (Fruugo) at first seemed on point and sent my item on a timely manner. However, when I purchased an item from this company. It didn't even last me a month. The item ( referring to liquid vitamin in a bottle) this company sent me came in an original box supposedly mentioned that it was good for a whole year.
Long story short, when I attempted to come to terms with this company about their item having an awful taste. The minute I mentioned this product went bad, they turned their back on me and ceased in further assisting me. I had to go through a third party, since they were reluctant in assisting me with this matter. All I requested from this company was for them to send me another bottle to replace the item that tasted terrible. It's not like I was demanding for a refund. Now, if the item would have had a good taste. There wouldn't have been a reason for me to ask for a replacement And since, none of the companies didn't do anything to assist me. I had to keep the item that was more than half full. I was very disappointed and not satisfied with their customers service. I feel they could have handled this issue differently or in a timely matter. I barely, had any communication with them considering that I sent them many emails and out of the ten I sent them. This company only responded once, but never addressed my concerns. Even though, I sent them images of the product and the box it came in. I also, indicated when the expiration date of the bottle. No matter how many times I've attempted reaching out to them nothing worked.
I pretty much sent them back in an email their request of the product and what ever else they needed to prove that indeed the item went bad. Therefore, in the end nothing was done and like I mentioned before they totally ignored my messages at left it at that.
Furthermore, in January of this year 2026. I placed a totally different item, in which I was supposed to receive on the 23rd of February. Instead, of sending me the item that was already payed for. They decided to keep the items and diss me without any response or explanation. I waited and waited for the item which never came in the mail. They simply choose or decided after a month not to send me my products. Then today I come to find out that they decided not to send me my items, considering that it had already been paid for and refunded back my money. I still can't believe and comprehend why would a company send you an email asking you what your address is and not send you your items. It's an uncalled for situation and not fair for them to turn around and do that to a customer. They're certainly not reliable, true to their word, and does not communicate with you. Unless, you go through a third party. Please don't purchase from this company as they will communicate only when it's convenient for them. They' will definitely not send you your items if you speak up or go through another company to complain about them. I really hope my experience with this company assist you if you do decide to make a purchase with them. There was also, a few other customers in the reviews that had the same situation and concern with this company. I would have highly recommended this company, (Fruugo) if they would have given me the benefit of the doubt. And would have sent me my items as I requested. I can now see that they don't value their customers. Take care everyone! Have a blessed day!🙏
Reply from Fruugo USA (US) - fruugo.us2026-03-03
Hello,
Thankyou for your review.
I am sorry to hear that you have had a poor experience shopping with us so far, we are here to help.
I can see that you have be in contact regarding your two orders. Unfortunately, we did not receive any evidence regarding your first order so we could not continue with our investigations.
I can see that you requested to change address for your second order however unfortunately, as advised; once an order is in transit, we are unable to change the address details. You have been fully refunded for this order nonetheless.
A member of our Customer Care Team will be in contact to collect evidence regarding your first order so we can get this issue resolved for you.
Kind regards
I used this vendor to purchase a thumb brace I was not finding anywhere else. The device is exactly what I needed and provides excellent support to my thumb joint. I will use them again if I need a medical device in the future. I didn't reply with a 5-star rating simply because of the long delay in shipping!
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