Great service
Constant updates, suggested alternatives that suited to enable faster resolution.
About FS.COM
Data updated- Website
- fs.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
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About this business
FS is a leading global network equipment and solutions provider dedicated to helping individuals and businesses build, develop and optimize their optical infrastructures. FS has served over 400,000 customers with products including network switches, optical transceivers, patch cables, OTN equipment and cable management accessories.FS aims to build dependable networks that fully support mission-critical applications by offering top quality products, tailored network solutions, comprehensive services and fast delivery. The company is committed to be the most trusted partner for networking solutions of all sorts.
Written by the business, not verified by us.Is FS.COM legit?
FS.COM (fs.com) has a 5.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; Reviews mostly discuss Product, Customer service. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many people mention that ordering online is extremely simple and straightforward, while products consistently feature professional quality. Customers frequently praise the impressively fast delivery times and note that items arrive securely packaged and ready to use. Consumers also appreciate the exceptional support, with dedicated account managers guiding them seamlessly through their technical purchases. However, some customers also noted occasional problems with the delivery experience due to the performance of specific courier companies. A few reviewers experienced delivery delays or mentioned that packages required waiting longer than anticipated.
Auto-generated from all reviews of this business. For reference only.What people say
Going the extra mile
I ordered a part that is compatible with a number of models. Off their own bat FS reached out to me to check the model so that the correct part was picked and delivered.
Prompt Service & Customer Care
Ordered, swift delivery, impressive post-sales follow up. I didn’t have any issues with the order but I still received a follow up, impressive considering it was a low value order!
Aileen is a fantastic account manager…
Aileen is a fantastic account manager and makes our ordering easy as well as ensuring the equipment ordered will interoperate with our non fs.com equipment.
trusted partner !
FS people are very professional and…
FS people are very professional and helpful, always on time as well. Thumbs up to Jessy.
FS provided a good service and I would…
FS provided a good service and I would be happy to recommend them to other people.
Always pleasure doing business with…
Always pleasure doing business with Rainbow and FS Team. Great communication, fast delivery and great quality of products.
Exceptional account management
Exceptional account management — Gloria Gao went above and beyond I placed two urgent orders with FS for DAC breakout cables needed for a DGX Spark AI cluster installation in Madrid. My account manager, Gloria Gao (FS.COM GmbH), was outstanding from start to finish. When I had to restructure the order, she spotted that one cable from the original order was missing in the replacement and paused to confirm with me — proactive attention to detail that saved me from a problem I would only have caught on delivery. She handled the cancellation of the original order, the expedited processing of the new one, and the refund (€390.83, returned to my account in under 24 hours) with speed and clarity. Communication was consistently professional, warm, and prompt despite the time-zone gap. This is exactly the kind of service that earns repeat business — and I will be back. Thank you, Gloria. Highly recommended.
All quality products
All quality products, support, delivery and after sale as well.
very responsive and accommodating to…
very responsive and accommodating to assist us to achieve our delivery timelines. It was a small part of a large project, but important as the project would not be able to complete without the connectors. We had regular updates and communication, which meant we didn't have to chase up which allowed us to pass on the info to our customer which was well received.
Extremely satisfied especially with the…
Extremely satisfied especially with the dealings with Celia Chen. She was prompt in her feedback, suggested options and kept me updated throughout. Super fast delivery as well.
I'm new to FS.com and have recently…
I'm new to FS.com and have recently bought some items. Their customer support told me straight away if the items were compatible, prices are competitive and my appointed account manager Suzy Zhou was very friendly, prompt in her help and I appreciate her help.
Great service and website
Really helpful
Really helpful, fast shipping (split order, part from China and part from local warehouse), plus good quality products are a fair price.
Account management makes the difference
Account manager quotes, accepts order and follows the order through to delivery. Any delays they look after it.
Good prices, excellent service
Quick response to queries; Prices are generally very good and shipping is fast. Good quality gear.
Serena is brilliant
Serena is brilliant! Very supportive and super organised.
Excellent
Great quality, competitively priced products delivered quickly.
My Acc managers have been awesome to…
My Acc managers have been awesome to deal with and delivery has always been fast and reliable even for the odd requests that I have had
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