Future Kind

Hi! I'm from Future Kind customer support. Thank you for reaching out and your honest review. Reviews like these bring to our attention what things we need to improve on so we can provide better service for you and all Future Kind customers. We have already worked together through email to resolve this, but I'll just reconfirm here that we have already removed the items you didn't want on your order and processed a refund for them. Thanks for your patience and cooperation as we came to a solution. If you haven't seen your refund yet, you should see it within 3 - 5 business days. Thank you for choosing Future Kind and let us know if you ever need anything else!

Hi Vikki, We are truly sorry to see you go! We completely understand your principled stance on Amazon, so we want to clear up this misunderstanding. We do not use Amazon to fulfill website subscriptions. We use an independent logistics partner. However, our logistics partner sometimes uses Amazon Logistics as a courier (just like they use UPS or FedEx) if it ensures the fastest delivery to your specific location. Please rest assured your order was packed from our independent stock, not an Amazon warehouse. If you ever decide to restart your subscription, we’d be happy to help. Best, Future Kind team

Our CEO reached out to you directly in regards to this already but we wanted to follow up here as well just in case. We want to reassure you that the products you received are 100% legitimate. The confusion stems from the different packaging methods we use for Amazon (individual boxes) versus our own website (protective paper). Additionally, our direct fulfillment partner often uses Amazon carriers for the fastest delivery, which explains why your direct order arrived via Amazon. We sincerely apologize for the earlier confusion with our support team and are actively working to improve our internal training on these logistics. If you decide to give us another chance in the future, you can reach out directly at [email protected] and we promise to handle things with extra care from the start. The Future Kind Team

Hi Hollie, Thank you so much for your honest feedback and for being a loyal customer despite the technical frustrations. We are so happy to have you as part of our mission to help animals! We are truly sorry to hear that the website and rewards redemption process have been glitchy for you; It shouldn't be difficult to redeem the points you've earned. We are passing this feedback directly to our tech team to improve the user experience. Regarding the price, we know we aren't the cheapest on the shelf, but that goes directly into sourcing the cleanest vegan ingredients and supporting our animal sanctuaries, but we hear you. Please reach out to us at [email protected] if you have any trouble with your next redemption, we’d love to handle it manually for you to save you the headache. Thanks! Phoenix Customer Support Future Kind

Thanks for the high rating! We are so happy that both our products and our team hit the mark for you. We love that the vegan supplements are a hit! Thanks for choosing Future Kind.

Our team reached out to you to offer a credit for the inconvenience, and we never denied you completed a purchase. As we shared over email, this offer wasn't created by us but by a network partner, and we don't have any capability to offer game points. We reached out to RevU on your behalf, and they asked you to reach out to them, so they can correct this. Perhaps you're not getting our emails. If so, please email us again at [email protected] so we can help you.

Thanks for the feedback. We only use post-consumer recycled plastic for our plastic bottles. Our packaging varies by product, and we've always used PCR plastic for some, and glass for others. But we're actively looking if we can migrate the rest of our products to glass.