Thank you for your patience
Reply from Geniusrx2022-06-20
Hello! Thank you for providing us with such positive feedback. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
About Geniusrx
Data updated- Website
- geniusrx.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 86% (65/76)
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About this business
GeniusRx is a full-service digital pharmacy designed to make consumer access to medicine and clinical services simple, intuitive, and personal through cost-informed decision making. Bringing together unparalleled industry expertise, infrastructure, and digital innovation, GeniusRx is using technology to disrupt pharmacy services at scale. The company’s offering includes a virtual pharmacy program to benefit the underserved and underinsured; Pharmacy dispensing and fulfillment services including multi-dose medication packaging and same-day delivery; real-time pharmacy chat and clinical support services; and a consumer health and wellness dashboard that delivers Rx price intelligence and other meaningful pharmacy insights. Visit www.geniusrx.com for more information.
Written by the business, not verified by us.Is Geniusrx legit?
Geniusrx (geniusrx.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 32% give 1 star; The business has replied to 86% of negative reviews. Last updated 2026-09-07.
What people say
What a pleasure it was to speak with Emily!!!!
What a pleasure it was to speak with Emily! I asked if she helped me in February when I pjj mg aced my first order. She checked her records and said yes she was the one!!! She once again did an awesome job trying to resolve why I had problems with reordering the RX. I wish that all people in customer service used the skills and kindness that Emily had and uses with each and every call. I know as I was involved in positions while I work (40+ years) that needed excellent customer service skills. Kudos to Emily.
Reply from Geniusrx2022-06-20
Hello Jean! Thank you for providing us with such positive feedback. Your kind words will be shared with Emily. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
Customer care service is polite and…
Customer care service is polite and helpful, (given you're able to reach nonautomated response).
Reply from Geniusrx2022-06-10
Hello Elena, Thank you for providing us with such great feedback. We are delighted to know we were able to meet your needs. We look forward to continue providing you with 5-star service. Thank you for choosing Geniusrx!
THIS TIME THE PHONE WAS ANSWERED NICELY…
THIS TIME THE PHONE WAS ANSWERED NICELY - I HAD RECEIVED AN DELIVERY OF THE WRONG PILLS SHE DID A GOOD JOB OF CORRECTING THE ORDER
Reply from Geniusrx2022-06-10
Hello! Thank you for providing us with your great feedback. We are delighted to know our Care Center Representative was able to resolve your issue at hand. We look forward to providing you with 5-start service going forward. Thank you for choosing GeniusRx!
Excellent prices and customer service!
Reply from Geniusrx2022-06-09
Jesse, thank you for your review. Your kind words have been shared with the team and we look forward to continue providing you with 5-star service!
I had a dog diagnosed with Brain…
I had a dog diagnosed with Brain Cancer. the cost of Chemo pills from the Vet and every other place I tried was going to be to expensive for me to budget, then I found Geniusrx, and their price was 75% less than anyone else. They gave me few more months with my dog, otherwise I would have had to put her down 4 months ago, and I am blessed to have had more time with her, she was a very special dog. Thank you Geniusrx for caring more about people than profit, you dont see this in todays world
Reply from Geniusrx2022-06-07
Annmarie, thank you for taking the time to leave a review during this difficult time. We are very sorry for your loss. We here at GeniusRx believe pets are family, and we are so glad that we were able to help you have more time with your beloved dog. Thank you again for your kind words.
I worked with Emily and Kelly D and…
I worked with Emily and Kelly D and both were good listeners. Both were well informed and understood quickly how to correct or address the problems I had on a recent prescription that needed to be placed by phone instead of online, my preferred channel.
Reply from Geniusrx2022-06-07
Jonathan, thank you for your 5-star review. We are lucky to have Emily and Kelly as part of our team and your complimentary words have been shared with them. We look forward to continue providing you with 5-star service!
Great job !
Great job !! Your customer support is always top notch…
Reply from Geniusrx2022-06-07
Joseph, thank you for your 5-star review! We are so pleased to hear that you have received top notch service.
The phone representative was very… very nice and helpful
The phone representative was very wonderful and helpful she was absolutely great.!!!!! It would be more helpful if you guys would fix the website it has been down for almost 2 years now and you can't log in it would be so much easier to go to the website like it used to be thanks
Reply from Geniusrx2022-06-01
Cecil, thank you for taking the time to leave such a nice review! We thank you for your loyalty to our company and we appreciate you. We have passed your kind words on to the representative who assisted you to let her know what a wonderful job she is doing! Since we are now GeniusRx, you will need to go to geniusrx.com and create a new online account. If you need any assistance feel free to give us a call or send an email to rxhelp.com. Thank you again for your 5-star review and we look forward to continue providing you with excellent service.
Super helpful and easy to order!
Reply from Geniusrx2022-06-07
Hello, thank you for taking the time to leave a 5-star review! We appreciate it.
Great experience
To refill a prescription recently, I found the best price listed at GeniusRx, so I set up an account on the user-friendly web site and made my order. I had one question during the process and called for help which was provided efficiently and courteously. My order arrived promptly and most agreeably in a simple , eco-friendly, re-usable package.
Reply from Geniusrx2022-05-31
Hello Rodger! Thank you for your review. Your kind words have been shared with our staff. We look forward to continuing to provide you with 5-star service!
It works I guess
Takes about 3-4 weeks to get your medication so make sure you account for that. They also won’t contact you when your prescription goes through or respond to emails, so make sure you are always contacting them via live chat or phone. Prices are decent and staff is helpful, but definitely not a convenient alternative.
Reply from Geniusrx2022-05-31
Hello Tom. We are sorry to hear that you did not have the best experience with our services. We have sent a request to you for more information so that we may look further into this situation.
Refused to fill my doctors prescription twice
Today I contacted GeniusRx via live chat to find out why my order has been cancelled for a second time, my doctor has now sent 2 prescriptions to them and each time they have refused to fill it. I think they are transphobic. My live chat was with Nicole and I felt her response was rude and did not answer my question.
Reply from Geniusrx2022-05-31
Charlotte, thank you for your review. We appreciate all feedback as we strive to provide the best care and service to our patients. GeniusRx fully supports the LGBTQIA+ community and we are very sorry that your order was not fulfilled. One of our pharmacists will be reaching out to you to further discuss the situation.
The representative on the phone was of…
The representative on the phone was of great assistance.
Reply from Geniusrx2022-05-31
Jason, thank you for your 5-star review. It is much appreciated!
Emily was soooo helpful and patient
Emily was soooo helpful and patient. Great customer service rep.
Reply from Geniusrx2022-05-26
Hello Joyce! Thank you for providing us with such positive feedback. Your kind words will be shared with Emily. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
I love dealing with a company that has…
I love dealing with a company that has great customer service.
Reply from Geniusrx2022-05-25
Hello Dave! Thank you for providing us with such positive feedback. We are delighted to know we were able to meet your needs. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
Medal for patience
It was a pleasure speaking with the representative. My situation was unique and needed extra care. She took her time was extremely patient and got everything taken care of.
Reply from Geniusrx2022-05-26
Hello Yaqin! Thank you for providing us with such positive feedback. We are delighted to know we met all of your needs. Your kind words will be shared with the representative you spoke with. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
The customer service rep that I had was…
The customer service rep that I had was absolutely awesome and very helpful and super professional she should get a raise!
Reply from Geniusrx2022-05-26
Hello Ashley! Thank you for providing us with such positive feedback. Your kind words will be shared with the representative you spoke with. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
I called to order a perscription for my…
I called to order a perscription for my husband and I was helped to order it as well as get a release form filled out so I can do more dealings with Genius rx. I had a nice lady that helped me I am a happy customer.
Reply from Geniusrx2022-05-26
Hello Vicki! Thank you for providing us with such positive feedback. We are delighted to know our agent was able to help you fulfill your ordering needs. Your kind words will be shared with her. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
She was very helpful.
Reply from Geniusrx2022-05-24
Hello Norma! Thank you for providing us with such positive feedback. We are delighted to know we were able to meet your needs. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
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