GeniusRx is a full-service digital pharmacy designed to make consumer access to medicine and clinical services simple, intuitive, and personal through cost-informed decision making. Bringing together unparalleled industry expertise, infrastructure, and digital innovation, GeniusRx is using technology to disrupt pharmacy services at scale. The company’s offering includes a virtual pharmacy program to benefit the underserved and underinsured; Pharmacy dispensing and fulfillment services including multi-dose medication packaging and same-day delivery; real-time pharmacy chat and clinical support services; and a consumer health and wellness dashboard that delivers Rx price intelligence and other meaningful pharmacy insights. Visit www.geniusrx.com for more information.
Written by the business, not verified by us.
Is Geniusrx legit?
Geniusrx (geniusrx.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 32% give 1 star; The business has replied to 86% of negative reviews. Last updated 2026-09-07.
What people say
S
Susan Marks · 1 review ·
★★★★★
Your representative was very helpful!
Your representative was very helpful!
This is in contrast to my chat experience which never answered after 2 tries.
For once, my phone call was answered quickly and she helped me quickly and thoroughly.
KUDOS to the changes you have made. Keep it up please!
Reply from Geniusrx2022-05-23
Hello Susan! Thank you for your review. We apologize that your chats were not responded to, but we are so glad one of our phone agents were able to assist you. We are continuing to make improvements so that we may continue to provide 5-star service!
B
Bernard · 6 reviews ·
★★★★★
Very pleasant and efficient help
Reply from Geniusrx2022-05-23
Bernard, thank you for your kind words. We are grateful that you took the time out to leave us a 5-Star review!
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Sonny · 2 reviews ·
★★★★★
Donna listens with patience and walked…
Donna listens with patience and walked me through step by step for refills my medications with single care.
Thank you Donna
Reply from Geniusrx2022-05-23
Sonny, thank you so much for your 5-star review! We will share this with Donna to let them know to keep up the amazing work.
S
Steven Binko · 5 reviews ·
★★★★★
Easy, Friendly, Customer Focused Service
I had such a positive experience with the support representative “Emily” today. I’m in the process of moving, have been having complications with my doctor communication, and I’m also doing a name change. Emily was EXTREMELY patient with all of my questions, provided all the necessary information I needed to make this as smooth as possible, and I could tell she was taking a sincere interest in facilitating a personalized experience. Truthfully, because of this, I think I’m going to migrate all of my medications to GeniusRX. This was the most hassle free experience I have EVER had with a businesses customer support. A+. Please do something to acknowledge her efforts as employees like her are the ones that keep and build your business.
Reply from Geniusrx2022-05-23
Hi, Steven! Thank you so much for taking the time to leave a great review and to acknowledge Emily. She is an asset to our team and we are lucky to have her! We look forward to continuing to provide you with 5-star service.
D
Donna D · 6 reviews ·
★★★★★
Nicole review
Nicole assisted me via chat. She is awesome. Very kind, patient and a wonderful asset to your company!
Reply from Geniusrx2022-05-23
Thank you for your review, Donna. We agree, Nicole is certainly an asset to our company and your kind words are very much appreciated!
L
LINDA NIEMILLER · 2 reviews ·
★★★★★
Awesome customer service
I talked to a few ladies, can’t remember their names but all were very nice and patient, took their time to explain how the process worked, I appreciate each and every one of the ladies! Keep up the great work! Thanks again.
Linda niemiller
Reply from Geniusrx2022-05-23
Linda, thank you so much for your review! We really appreciate you taking the time to share your experience with us and your kind words have been shared with the team.
c
customer · 3 reviews ·
★★★★★
Nicole provided excellent customer…
Nicole provided excellent customer service, did her due diligence in confirming my identity and answered all my questions.
Reply from Geniusrx2022-05-23
Thank you for your review, your kind words mean a lot to us and have been shared with Nicole. We look forward to continue providing you with 5-star service!
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Susan Robinson · 7 reviews ·
★★★★★
I am so glad to have this opportunity
I am so glad to have this opportunity. I had SUCH a pleasant interaction that I was considering calling to ask who the manager was so I could compliment the person with whom I spoke. Her name was Lady (I am hard of hearing so it might have been Lainie or Brady or...). She was profession and helpful and got the transaction done but she added a personal touch that is hard to describe and was so nice that I hung up feeling that my day had been made happier. This is an unusual quality in a customer care person. I would give her 6 stars if I could. I'm glad I'm doing business with Genius Rx.
Reply from Geniusrx2022-05-16
Hello Susan! Thank you for your review. We’ll make sure we pass your kind words along to Lady, who we know will be delighted to read your comment. We look forward to continuing to provide you with 5-star service!
J
Joenathan Porter · 5 reviews ·
★★★★★
WONDERFUL EXPERIENCE!
WONDERFUL EXPERIENCE!! The technician was a very VERY professional person. God bless you guys and thank you for your wonderful service.
Reply from Geniusrx2022-05-16
Hello! Thank you for providing us with such positive feedback. We strive to provide excellent customer service as well as low cost medications. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
S
SUSAN CLARKE · 4 reviews ·
★★★★★
Nicole is a treasure
Nicole is a treasure. She is a fine rep of your company. She is knowledgeable and if she doesn't have an answer she is more than willing to get info from someone else and relay it to me. That points to Nicole being a true professional and makes the customer comfortable with the info she relays.
Reply from Geniusrx2022-05-16
Hello Susan! Thank you for your review. We’ll make sure we pass your kind words along to Nicole, who we know will be delighted to read your comment. We look forward to continuing to provide you with 5-star service!
C
CK · 1 review ·
★★★★★
Nicole was such a pleasure to work with…
Nicole was such a pleasure to work with she was so kind and went above and beyond to help me get my prescription filled!! And walked me through how to pay!! Could not have been better!!
Reply from Geniusrx2022-05-16
Hello! Thank you for providing us with such positive feedback. We strive to provide excellent customer service and we are so glad that Nicole was able to assist you. Your kind words have been shared with her. We look forward to continuing to provide you with 5-star service!
R
RWJ · 6 reviews ·
★★★★★
Happy customer
Prompt, efficient & polite service. Able to place Rx order easily, & descent price.
Reply from Geniusrx2022-05-10
Hello! Thank you for providing us with such positive feedback. We strive to provide excellent customer service as well as low cost medications. We are delighted to know that we met your ordering needs efficiently. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!
d
david moss · 4 reviews ·
★★★★★
Denise was wonderful to work with
Denise was wonderful to work with. Very professional, taking care of all my concerns. She has a pleasant personality and great to work with. Take good care of her.
Reply from Geniusrx2022-05-06
Thank you so much for your kind words, David. We really appreciate you taking the time out to share your experience with us — and we agree, Denise is truly a gem to have on our team! We will share this with her to let her know to keep up the amazing work.
P
Pete · 1 review ·
★★★★★
Nicole was awesome
Nicole was awesome. Great customer service.
Reply from Geniusrx2022-05-10
Thank you for your review. We are so glad that Nicole was able to assist you and your kind words have been shared with her. We look forward to continuing to provide you with 5-star service!
F
Frank · 2 reviews ·
★★★★★
I have used several mail order…
I have used several mail order prescription companies over the years and find GeniusRx to be one of the best. They process my orders quickly, include free delivery in the price, have excellent customer service reps, and have the lowest prices for my medications. I highly recommend them.
Reply from Geniusrx2022-05-04
Thank you for your review. We love hearing that we can save you money and provide excellent customer service! We look forward to continuing to provide you with 5-star service.
D
Dave · 1 review ·
★★★★★
The associate who helped me was polite
The associate who helped me was polite, professional and most helpful. My question was about getting a vacation advance on a controlled substance. She listened, followed all the steps and provided me with the information I needed to share with my doctor. She was excellent.
Reply from Geniusrx2022-05-05
Thank you for taking the time to leave your 5-star review. We will share this with the team to let them know to keep up the amazing work!
J
JT · 1 review ·
★★★★★
Great experience for starting with GeniusRx
For a new prescription I needed to find a better cost than offered at CVS. Found GeniusRx and chose to use the CHAT feature. Nicole came online and quickly and clearly answered my questions. My schedule did not allow signing up and placing the order while Nicole waited, but she had provided all the info I needed for later. Later on the same day I create a GeniusRx account and following Nicole's directions completed and submitted my order. Since the script was coming from CVS, I selected CHAT in order to convert getting the script from another pharmacy. Lucky me Nicole again was assigned to help me, which she did and we completed the order. A very good, knowledgeable, polite, and well trained member of the GeniusRx tesm. Thanks
Reply from Geniusrx2022-05-02
Thank you for your review. We are so glad that Nicole was able to assist you and your kind words have been shared with her. We look forward to continuing to provide you with 5-star service!
F
F Preston · 2 reviews ·
★★★★★
Just contacted GeniusRx for my missing…
Just contacted GeniusRx for my missing first order. Customer support said it was too late for them to do anything, but they would "try". Never got an email that it was even shipped. I was told that I had to contact USPS to file a complaint. If this is the way they treat customers, I will drop them entirely, even though their pricing is good. Just is not worth the hassle and poor support. Horrible.
UPDATE: They did finally send my prescription, but not until 5 days after I reported that it never arrived (and after it already being 11 days after my order), and with a lot of hassle. In all, it took 16 days in April 2022, more than half a month, to get my simple order. And they are maybe a 2 hour drive from my home.
I should add that the original delay was largely due to them never sending a notice that the package had shipped, so that I could track it, or look out for it. Hopefully, they have fixed this bug in their system now. But with the hassle they added on top of that, however, I doubt that I will do business with them again.
Reply from Geniusrx2022-05-05
Thank you for your review. We appreciate all feedback from our customers, and we regret that your experience did not meet your expectations.
Per USPS, your original order was delivered on 4/13. You called us on 4/21 to report that you never received your order. We sent a replacement order, which appears to have been successfully delivered on 4/27.
We apologize for any inconvenience this may have caused you. Please let us know if we can be of any further assistance.
M
MJ · 1 review ·
★★★★★
Agent I chatted with was awesome
Agent I chatted with was awesome, very empathic with my situation, wrong meds sent and now correct meds still not delivered a week later after initial contact. Kinga i believe was agent name, is a definite keeper. Your shipping department needs extra training and whoever sent me the wrong medication too.
Reply from Geniusrx2022-04-26
Hello, than you so much for your review. We are certainly lucky to have Kinga on our team! Your kind words have been passed along to her. Thank you for using GeniusRx and we look forward to continue providing you with 5-star service!
R
Raquel · 1 review ·
★★★★★
Kinga was extremely helpful and…
Kinga was extremely helpful and answered all of my questions!!
Reply from Geniusrx2022-04-18
Hello Raquel, than you so much for your review. We are certainly lucky to have Kinga on our team! Your kind words have been passed along to her. Thank you for using GeniusRx and we look forward to continue providing you with 5-star service!
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