Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.
Written by the business, not verified by us.Weave (getweave.com) has a 4.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 63% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the software for its exceptionally intuitive and user-friendly interface alongside highly efficient daily communication tools that significantly streamline workplace workflow. Consumers also appreciate the remarkably helpful support team and the dependable features that make managing professional client interactions completely seamless. Some people were dissatisfied with the customer service, noting that getting a timely response or successfully resolving ongoing technical problems was extremely difficult and disappointing. A few reviewers also mentioned deeply frustrating experiences regarding unexpected billing practices, unclear charges, and major ongoing difficulties with contract cancellations.
Auto-generated from all reviews of this business. For reference only.We use weave for our work calls when people don't have access to Google Meet and it's not only painless, but a great experience. It allows us to make the calls and still use our computer for notes. It also saves us from having to use our personal numbers with patients.
The customer service is great they answer all of my questions and follow up on training. Everything is very well explained. Their service is wonderful. Takes a load off of the staff and no more upset patients for wait time on hold.
This is the worst company I've ever had, and I have only had them this month, making 5. I have doubled in fees from my old phone company to have so many issues, and they do not resolve them at all, and to be stuck in a contract is ridiculous! I went from phone turning off and not reconnecting nightly after they told me it would work wirelessly. The next downfall in this process was that my caller ID showed as spam to my elderly/disabled clients, which means no one will answer my call unless it was saved in their phones, then weave made me complete this 5-step process with the phone carriers to make my business number that was not spam before them for 2.5 years, become not spam again. Now my last straw was when the insurance companies that I work with and Microsoft said they could not reach my company, and the number is coming up as invalid. Now, how am I supposed to be able to pay the bills if I can't reach my clients, or the people that the insurance is going to pay me, can't reach me about pay or clients!!! SO I CALLED WEAVE REATTION DEPARTMENT ON5/8/2026 AND allowed them to call me back, since before this call I was hung up on and told before the hang up to give my information for someone to call me back, and of course they did not. Two days later, here we are, no call back, but wait, they probably can reach me since their line is not working for business??? If I could give fewer stars than I gave, I would. I called today, and they put me on hold again after getting my information, and 4 hours later (now), I am here because you can never reach the department to get out of this non-working contract, and no one calls back. If you give your information, they put you in limbo to just wait for nothing. I understand why they are busy because the service is so bad that they are always trying to save clients. While I am not expecting a call because my phones don't work, they can reach me at imbusy715@gmail
Hi Carie, I am so sorry this is happening. I've been in touch with our support team, and this has been escalated to get you taken care of. In the meantime, you can reach out to me directly if you need. My name is Chelsea: [email protected]
Great service and helpful! Thank you.
I use Weave daily, the site and app are user friendly and a good platform to use for a large company.
We’ve been very happy with Weave The system has helped improve communication with our patients, streamline scheduling, and make our front office more efficient. Their support team has also been responsive and helpful whenever we’ve needed assistance. Highly recommend for dental practices looking to modernize their workflow.
Second company i've worked for that uses Weave and its a Opticians dream program.
Weave has been a great communication tool for our dental practice. The phone system is reliable, easy to use, and helps our team stay organized and responsive with patients. Features like call tracking, text messaging, and centralized communication save us time and improve our daily workflow. Their platform has made patient communication smoother and more efficient, and support has been helpful when needed. Overall, Weave has been a valuable addition to our office. Would highly recommend!
Weave has been great for communication with patients. We love it
Weave makes talking with customer very easy. Giving us may different forms to talk.
they explain perfectly and helped me step by step
Weave has been an exceptional tool in keeping our day-to-day communications simple and efficient. It allows us and our patients to effortlessly and effectively keep in touch. It also adds AI as option to rephrase or properly communicate our responses. They offer tons of other tools that streamline our business and keep us organized.
Love you can listen to calls and respond to texts quickly. Does freeze on and off.
Hi Catherine, we'd love to understand the freezing issue more clearly. Please reach out if you'd like some additional help, [email protected]. -Chelsea
Weave changed my office for the better. I would never think of using another app for my medical work space again. All the features are innovative and all in one place. I am thankful!
I have been using Weave at my office for the past two years consistently and I have to say I am impressed. From all the features in one app, to making everyday office life ten times easier, I love Weave and will always vouch for them!
Weave has been an excellent tool in supporting my daily workflow. The platform is intuitive, user-friendly, and easy to navigate, even from the very beginning. Its clean and well-organized interface helps improve efficiency and makes daily tasks much smoother to complete. With the new update, the application has become even more impressive. The icons are well thought out, visually clear, and make the platform easier to navigate and understand. I especially appreciate the thoughtful design and seamless user experience, which contribute greatly to productivity and ease of use. Overall, Weave stands out as a reliable, efficient, and easy-to-use platform that I would highly recommend to businesses and professionals looking for a user-friendly application.
We’ve had an excellent experience using Weave for our optometry practice. The platform has streamlined so many parts of our daily operations — from patient communication and appointment reminders to texting and phone management. Our patients love the convenience, and we’ve noticed a significant improvement in responsiveness and overall patient satisfaction. The integration with our office workflow has been smooth and easy to manage, and the team at Weave has been responsive and helpful whenever we’ve needed support. The automated reminders and two-way texting have helped reduce no-shows and made communication much more efficient for both staff and patients. If you’re looking for a reliable communication platform for an optometry office, Weave has been a fantastic investment for our practice. Highly recommend!
Seth & the team are exceptional! Very professional, efficient & easy to work with.
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