soft and comfortable jeans
This pair is the most comfortable jeans I’ve ever had! It’s so soft to the touch and very comfortable to sit down, around the waist area it’s not tight. I also like how it’s oil resistant.
About GOELIA
Data updated- Website
- goelia1995.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 49 reviews
- Replies to negative
- 97% (95/98)
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About this business
GOELIA - Elevating women's fashion since 1995, where travel more, live more is our brand philosophy. Discover the essence of elegance, gentleness, and romance in your everyday fashion with Goelia. Our clothing brand is passionately curated to offer superior quality garments at the best prices, catering to women who adore travel and embrace life.
Written by the business, not verified by us.Is GOELIA legit?
GOELIA (goelia1995.com) has a 3.7 out of 5 rating on OK.one, based on 361 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful fabrics, and elegant, timeless clothing designs that feel very premium. People also appreciate the incredible customer service team for being exceptionally helpful, polite, and responsive when handling questions or missing items. Some reviewers were not happy with the return process, noting difficulties when trying to get refund information or return labels. Consumers also mentioned challenges regarding unexpected sizing differences and final sale restrictions that prevent item exchanges. A few buyers felt that certain fabrics felt too thin or cheap compared to expectations.
Auto-generated from all reviews of this business. For reference only.What people say
Great customer service...
I had ordered a a sweater according to the size chart and it was huge. Emailed Goelia and asked for a return label but they refuse to provide it, after about 5 days of back and forth communications, they agreed to refund the shipping cost to paypal. I have to say though it's a tidious process. Glad I got my return done and shipping cost refunded. Customer service was great and polte throughout the process but you really have to be persistent to correct something that's clearly not the buyer's fault. I am waiting for Goelia to provide free return shipping, before that I will be hesitant to order again. BTW this is not the first time I ordered from Goelia, the last shipment I have to return everything at my own cost because everything was HUGE.
I never received my order… I‘m now…
I never received my order… I‘m now waiting one month for my coat to even ship out.. I‘m concerned I‘m not even getting my money back. Costomer service is telling me for the 4th time to wait 5 more days for shipping out.. Nothing is happening.. Never buy again
Reply from GOELIA2024-04-25
Dear Kathi, We sincerely apologize for the bad shopping experience. Thank you very much for your support and feedback on our brand. We are well aware of our shortcomings and have been working hard to improve our service level. Would you mind contacting us via [email protected] and sending the order number to us? We'll urge the logistics to deliver the package to you as soon as possible. Once again, we sincerely apologize for any inconvenience caused. We'll keep improving our customer service. Warm regards, GOELIA
Unacceptable return policy
I recently ordered clothes from Goelia to my hometown in Germany. I had to sent back two items as they did not fit well. Although the package was delivered out of Germany i had to send it back to an address in New York city. As Goelia requires a tracking number the total shipping costs were 51€. This is not acceptable as they seem to have a distribution Center in Germany and return shipping costs are not usual here in Germany. I will not order here again, although the products look good and came in a good quality.
Reply from GOELIA2024-04-19
Dear Maria, We sincerely apologize for the bad shopping experience. We are sorry we don't have a warehouse in Germany now. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. Regarding the distribution Center in Germany, this is the distribution center of our cooperative logistics, not GOELIA's distribution center. And our return policy, we have marked it in our return policy (https://www.goelia1995.com/pages/return-and-refund-policy). About the tracking number, would you mind contacting us via [email protected] and sending the order number to us? We'll provide your return in the best way as soon as possible. We're sorry for the trouble we've caused you, as a brand with a history of 29 years, we'll continue to improve our customer service. To provide better service, we've forwarded your situation to our team and hope the solution can help you. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
Exceptional customer service
I sent two emails requesting size adjustments after placing the order. Angelina from the customer service team replied promptly and accommodated my request within 24 hours each time. I'm very satisfied with the exceptional customer service experience.
Very effizient
I had problems with the delivery and the team resolved it very good. The things that I bought were very good too.
Great customer service…
Do Not Buy in the UK form this company
Do Not Buy in the UK form this company The returns have to be shipped to New York I returned a jacket priced at £ 96. to the New York address on 25th March through Royal Mail at the cost of £31.90 The refund has yet to appear in my bank account. Patricia Allen
Reply from GOELIA2024-04-16
Hi Patricia, We sincerely apologize for the bad shopping experience. Thank you very much for your support and feedback on our brand. In the future, we plan to establish a warehouse in the UK and continue to work on shipping label implementation to facilitate returns. We are well aware of our shortcomings and have been working hard to improve our service level. Would you mind contacting us via [email protected] and sending the order number to us? We'll process the refund as soon as possible. Once again, we sincerely apologize for any inconvenience caused. We'll keep improving our customer service. Warm regards, GOELIA
Very concerned that this is actually a…
Very concerned that this is actually a scam. Haven't received clothes then received an odd email saying clothes were delayed. Then I followed up saying if clothes weren't going to arrive I wanted a refund. Customer support keeps saying I will get a refund but nothing in my bank account and clothes never turned up. :(
Reply from GOELIA2024-04-16
Dear customer, We sincerely apologize for the bad shopping experience. Thank you very much for your support and feedback on our brand. We are well aware of our shortcomings and have been working hard to improve our service level. Would you mind contacting us via [email protected] and sending the order number to us? We'll urge the logistics to deliver the package to you as soon as possible. Once again, we sincerely apologize for any inconvenience caused. We'll keep improving our customer service. Warm regards, GOELIA
Return address?
The company should enhance their return service for increased customer attraction. I recently ordered multiple items but had to return two. The process involved emailing for approval, but upon attempting to send the packages to the provided address, USPS couldn't locate it in their system. They offered to mail it for me at a postage cost exceeding $10, but I hesitated, fearing loss during transit. Consequently, I opted to retain the items. I'd be inclined to make further purchases if they refine their return procedure and add petite length options in pants,
Reply from GOELIA2024-04-16
Hi Mel, We sincerely apologize for the bad shopping experience. Thank you very much for your support and feedback on our brand. We are well aware of our shortcomings and have been working hard to improve our service level. Regarding the return address problems, USPS always shows that our return address is unavailable. If this happens, we recommend that you change to another post office or UPS and FedEx. Once again, we sincerely apologize for any inconvenience caused. We'll keep improving our customer service. Warm regards, GOELIA
Whilst I think Goelia has some fabulous…
Whilst I think Goelia has some fabulous quality clothes, I think by using UK based influencer's without advising the huge return costs is a little unfair. I totally understand the website states that return costs are to be paid by the customer and suggested tracked returns to tune of £70 plus, whilst I maybe should have looked at return costs I didn't expect to send more than one outfit back but the sizes differed on the other outfits. As a positive I received the refund within 4 days of posting.
Reply from GOELIA2024-04-16
Dear Suzie, We sincerely apologize for the bad shopping experience. We are sorry we don't have a warehouse in the UK now. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. Regarding our return policy, we have clearly marked it in our return policy (https://www.goelia1995.com/pages/return-and-refund-policy). As a brand with a history of 29 years, we'll continue to improve our customer service. To provide better service, we've forwarded your situation to our team and hope the solution can help you. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
Terrible quality
I ordernd a coat, the quality is terrible, far toom extensive. Although I took a bigger size it is still too small. Return Sems very difficult
Reply from GOELIA2024-04-16
Dear customer, We sincerely apologize for the bad shopping experience. Thank you very much for your support and feedback on our brand. We are well aware of our shortcomings and have been working hard to improve our service level. Goelia has been committed to clothing for 28 years, so that more consumers with a smaller proportion of expenditure, to enjoy a better quality of clothing has been our pursuit. We will continue to optimize the return process. Thank you for your advice on Goelia, and wish you happy every day. Would you mind contacting us via [email protected] and sending the order number to us? We'll process the return as soon as possible. Once again, we sincerely apologize for any inconvenience caused. We'll keep improving our customer service. Warm regards, GOELIA
The quality of the dress I bought from…Goelia was absolutely superb!
The quality of the dress I bought from Goelia is absolutely amazing! I was pleasantly surprised when it arrived in the post. Beautifully packaged in the softest paper and a cotton pouch, the type you see on YSL or other quality designer products. Additionally, fast efficient transportation within a mere two weeks. Many packages from China usually take a good month to arrive in England. I highly recommend buying from them and will be doing so again. Excellent customer service too. Thank you Sophia.
Great experience
They are very helpful and their clothes are well made and beautiful
Do not buy from this company if you…
Do not buy from this company if you live in the UK. They promoted their brand via a high profile UK instagrammer without flagging their returns policy. It cost me £25 to return a £75 dress.
Reply from GOELIA2024-04-01
Dear Louise, We sincerely apologize for the bad shopping experience. We are sorry we don't have a warehouse in the UK now. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. Regarding our return policy, we have clearly marked it in our return policy (https://www.goelia1995.com/pages/return-and-refund-policy). As a brand with a history of 29 years, we'll continue to improve our customer service. To provide better service, we've forwarded your situation to our team and hope the solution can help you. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
SCAM
I returned a dress I had purchased and they never refunded my money. If you want to have your money stolen, go ahead and order from this place.
Reply from GOELIA2024-03-20
Dear Debra, We sincerely apologize for the bad shopping experience. Thank you very much for your support and feedback on our brand. We are well aware of our shortcomings and have been working hard to improve our service level. Regarding the refund, the US warehouse is about to be relocated and there are not enough staff, all parcel inspections are slow, but please rest assured that as a company with 29 years of experience, we will give priority to the interests of our customers and will handle refunds properly as soon as possible. Once again, we sincerely apologize for any inconvenience caused. We'll keep improving our customer service. Warm regards, GOELIA
The jacket is extremely well made and I…
The jacket is extremely well made and I love it. It's even nicer than expected. I have received many compliments. Thank you. I will be back.
£38 to send my items back!!
Do not buy from this online store - if you wish to return any items you have to pay for postage back to the US! I was horrified when I took to the post office and they quote me £38 to return my order!! I’ve never dealt with such a cowboy online store that doesn’t offer a returns service.
Reply from GOELIA2024-03-12
Dear Hayley, We sincerely apologize for the bad shopping experience. We are sorry we don't have a warehouse in UK now. We'll feedback your suggestions to our team. We high value your experience and review and we'll keep improving our customer service. Once again, we sincerely apologize for any inconvenience caused.
Love the clothes
Size is perfect, clothes material is comfortable! Customer service is patient and response quickly, one of the clothes was not shipped together, but then in one day, it shipped out.
The clothes are fashionable and well…
The clothes are fashionable and well made. I'm so glad I found Goelia. Service is great too.
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