GOELIA - Elevating women's fashion since 1995, where travel more, live more is our brand philosophy. Discover the essence of elegance, gentleness, and romance in your everyday fashion with Goelia. Our clothing brand is passionately curated to offer superior quality garments at the best prices, catering to women who adore travel and embrace life.
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Is GOELIA legit?
GOELIA (goelia1995.com) has a 3.7 out of 5 rating on OK.one, based on 361 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful fabrics, and elegant, timeless clothing designs that feel very premium. People also appreciate the incredible customer service team for being exceptionally helpful, polite, and responsive when handling questions or missing items.
Some reviewers were not happy with the return process, noting difficulties when trying to get refund information or return labels. Consumers also mentioned challenges regarding unexpected sizing differences and final sale restrictions that prevent item exchanges. A few buyers felt that certain fabrics felt too thin or cheap compared to expectations.
Auto-generated from all reviews of this business. For reference only.
Would not recommend this brand. Mediocre quality. Nearly impossible to make returns.
Reply from GOELIA2024-06-28
Dear Hayley,
We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service.
As per our return policy, returns are valid within 15 days of order receipt, click on the following link to check the relevant policy: https://www.goelia1995.com/pages/return-and-refund-policy.
Would you mind contacting us via [email protected] and sending the order number to us? We'll deal with your problem in the best way as soon as possible.
We're sorry for the trouble we've caused you, as a brand with a history of 29 years, we'll continue to improve our customer service. To provide better service, we've forwarded your situation to our team and hope the solution can help you.
Once again, we sincerely apologize for any inconvenience caused.
Warm regards,
GOELIA
I love this company. It’s customer service is amazing. They are very professional and do things in a timely manner. I’m very happy to purchase from them over and over again.
I live in Atlanta GA, and I spoke with Angelina, e-mailed her, and mailed my mini on a Sunday, and I got my dress very quickly to go to the picnic party! I want to thank GOELIA and especially Angelna for taking such good care of me. so I hope this helps.
Love the quality of the clothes and the online customer service is top notch. Clothes ordered online come in these beautiful fabric bags and the buttons are all protected/
I recently purchased a cashmere and wool jacket and I have to say it exceeded all my expectations. The Fabric was exquisite, the size was absolutely perfect, the cut and craftsmanship throughout the making of the garment was first class and it is so classy and stylish. It was incredible value for money and on the basis of this, I bought another jacket. Very happy indeed.
Still waiting for my refund even though I sent it to the USA on 23/5 as per their instructions, proof of delivery / receipt from DPD to them was sent and received by GOELIA 3/6/ 2024
I have all the tracking etc.
They now say they can’t find it in their warehouse ??!! See below
****Awful Avoid
Either totally inept or lying ?
My bank are now investigating this company, to get my refund
Received 12/6/2024
Hi Stephanie,
Sorry for the inconvenience.
We have not received a response from the warehouse regarding your package. We have urged them to speed up the process.
They said that the new warehouse system is updating recently, so it can only be processed after the update is completed.
We are sorry for the inconvenience you caused.
Please put it aside, we will pay attention to the details of your order package and refund you after processing.
Hope it will help you.
--
Best regards.
Sophia
GOELIA Support Group
Then 13/6/2024
Latest email asking me to remove my negative review !!
Oh and ….finally - we will refund you - and give you 20% off next order 😝🤣
***********No GOELIA - this is why Trustpilot is great !
It gives customers a voice on appalling bad practice, therefore any future customers can view what may go wrong if you buy from China / mail order .
Hi Stephanie,
This is the GOELIA account manager, sorry to bother you.
I'm reaching out regarding your #GO75853.
We are sorry for the inconvenience you caused due to the US warehouse having recently undergone relocation and system updates, there was a slight delay in the package processing, so we have reported the problem to the warehouse and urged them to fix it as soon as possible.
For your order, I will notify customer service to process the refund for you in advance and will process your package after the warehouse is sorted out.
In addition, I will apply for an additional 20% discount coupon for you as compensation, would you mind deleting the negative review on Trustpilot?
Once again, we sincerely apologize for any inconvenience caused.
Looking forward to your reply.
---
Best regards!
GOELIA Support Group
Reply from GOELIA2024-06-13
Dear Steffi,
We sincerely apologize for the bad shopping experience.
We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service.
Upon checking, Your order refund was successful, please pay attention to the account you bought.
We're sorry for the trouble we've caused you, As a brand with a history of 29 years, we'll continue to improve our customer service. To provide better service, we've forwarded your situation to our team and hope the solution can help you.
We sincerely apologize for any inconvenience caused. We'll keep improving our customer service.
Warm regards,
GOELIA
What a nightmare. I ordered about 10 items from them ($500+) and had to return every single one because they looked cheap and ill-fitting. Except I cant figure out how to return the items. Ive been going back and worth with their customer service, and for some reason, they cant tell me how to return the items. Just hoping to get my money back - will never order from them again.
Reply from GOELIA2024-06-13
Dear Robin,
We sincerely apologize for the bad shopping experience.
We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service.
Regarding the return policy, we have marked it in our return policy (https://www.goelia1995.com/pages/return-and-refund-policy).
For the product, would you mind contacting us via [email protected] and sending the order number to us? We'll deal with your problem in the best way as soon as possible.
We're sorry for the trouble we've caused you, as a brand with a history of 29 years, we'll continue to improve our customer service. To provide better service, we've forwarded your situation to our team and hope the solution can help you.
Once again, we sincerely apologize for any inconvenience caused.
Warm regards,
GOELIA
No acceptable returns system for European Customers
Yes I have exactly the same problem. I ordered an expensive dress that arrived stuffed in a cheap plastic bag in a tiny creased ball - completely unwearable. European customers have to pay themselves to ship it back to USA at vast cost to themselves. Do not use this company.
Reply from GOELIA2024-06-05
Dear Carol,
We sincerely apologize for the bad shopping experience.
We are sorry we don't have a warehouse in Europe now. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service.
Regarding the return warehouse, we have marked it in our return policy (https://www.goelia1995.com/pages/return-and-refund-policy).
For the product, would you mind contacting us via [email protected] and sending the order number to us? We'll deal with your problem in the best way as soon as possible.
We're sorry for the trouble we've caused you, as a brand with a history of 29 years, we'll continue to improve our customer service. To provide better service, we've forwarded your situation to our team and hope the solution can help you.
Once again, we sincerely apologize for any inconvenience caused.
Warm regards,
GOELIA
Products were of poor quality. Furthermore, Goelia refuses to pay for returns which is really problematic for someone from Germany who would’ve had to pay 50€ to send it back to the US without compensation. Don’t buy there.
Reply from GOELIA2024-05-26
Dear Customer,
We sincerely apologize for the bad shopping experience.
We are sorry we don't have a warehouse in Germany now. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service.
Regarding the return address, we have marked it in our return policy (https://www.goelia1995.com/pages/return-and-refund-policy).
Would you mind contacting us via [email protected] and sending the order number to us? We'll deal with your problem in the best way as soon as possible.
We're sorry for the trouble we've caused you, as a brand with a history of 29 years, we'll continue to improve our customer service. To provide better service, we've forwarded your situation to our team and hope the solution can help you.
Once again, we sincerely apologize for any inconvenience caused.
Warm regards,
GOELIA
I really love GOELIA clothes! But PAYPAL is terrible and I don't use it. The payment didn't accept my card, so I asked my friend to buy the dresses for me, love your product!
I bought a knit top, the website said it was made of wool fabric but when I received it, the fabric is low quality, only contains 4% wool and not warm at all.
You can get better quality items from Target, Big W or Kmart
Reply from GOELIA2024-05-23
Hi Vicky,
We sincerely apologize for the unpleasant shopping experience. Could you leave your order number or contact our customer service? We'll verify the situation and solve the problem. We are a brand with the history of 29 years. We sincerely hope that all our clients wear high quality clothes with lower costs. We'd be glad to hear your voice.
The mini dress of material is amazing, super soft, and ! a little tight around my neck and a little short in the sleeve but I feel good in it, I wore the black dress for senior photos, very fashional, and might buy it in red for graduation.
Received the dresses within the approximate time frame, however, both dresses were cut too short, it did not fit my body. Very disappointed I fell for this and since there was no specific return information with the package, I now have to figure out to get a return for customer service.
One of the skirts was the wrong skirt and a different size than I ordered.
Customer service applied to reship! Good job!
But the rest of my order was correct, It's very texture, the outfits are the thickness I want, and the fit is very good.
I don't like the GOELIA coupon strategy.
My total was a little bit when I applied for the coupon for the first order that was supposed to save me money, but the quality of the products is good! hope you can change the coupon rules.
The jacket is of nice quality but does not fit.
There is no option to exchange for a bigger size. I am wondering if it can be added to your store policy, I am going to look forward to having a nice jacket for my travelling.
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