Delivery good
Delivery good, description thou of products needs more elaborate to find easy on products page.
About GOELIA
Data updated- Website
- goelia1995.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 49 reviews
- Replies to negative
- 97% (95/98)
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About this business
GOELIA - Elevating women's fashion since 1995, where travel more, live more is our brand philosophy. Discover the essence of elegance, gentleness, and romance in your everyday fashion with Goelia. Our clothing brand is passionately curated to offer superior quality garments at the best prices, catering to women who adore travel and embrace life.
Written by the business, not verified by us.Is GOELIA legit?
GOELIA (goelia1995.com) has a 3.7 out of 5 rating on OK.one, based on 361 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful fabrics, and elegant, timeless clothing designs that feel very premium. People also appreciate the incredible customer service team for being exceptionally helpful, polite, and responsive when handling questions or missing items. Some reviewers were not happy with the return process, noting difficulties when trying to get refund information or return labels. Consumers also mentioned challenges regarding unexpected sizing differences and final sale restrictions that prevent item exchanges. A few buyers felt that certain fabrics felt too thin or cheap compared to expectations.
Auto-generated from all reviews of this business. For reference only.What people say
issues with returns
some items are far different than on the photo and the shop does not have a return policy. You need to order an international courier on your own (extra spent) and you never know if you will get your money refund. Also despite the high prices they send items in a very slow courier - a month or so.
Reply from GOELIA2024-05-14
Dear Sonia, We sincerely apologize for the bad shopping experience. We are sorry we don't have a warehouse in AE now. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. For the return policy, you can click here to view: https://www.goelia1995.com/pages/return-and-refund-policy. Regarding the refund, would you mind contacting us via [email protected] and sending the order number to us? We'll provide your refund as soon as possible. We're sorry for the trouble we've caused you, as a brand with a history of 29 years, we'll continue to improve our customer service. To provide better service, we've forwarded your situation to our team and hope the solution can help you. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
Fast delivery,helpful service
Fast delivery,helpful service . The product is ready to ship before guaranteed date ..
Very good service
Nice dress on GOELIA
I purchased the dress for a date on GOELIA, and my boyfriend complimented me on how good it looked. I will wear it again and again. It is super cute, nice color and easy to wear.
Ordered 2 different dresses at…
Ordered 2 different dresses at different times. I was allowed to place both orders, and then got emailed the next day saying the items in our order were canceled! The website shouldn't have let me place the orders if the dresses were out of stock! Also, shipping took longer than expected.
Reply from GOELIA2024-05-08
Dear Jesse, We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. In response to the questions you raised, we have provided our technical staff with this issue and we guarantee that this problem will not occur again in the future. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
I was very satisfied with the service…
I was very satisfied with the service and the merchandise. I did return because of the size but not the quality problems. Nice company to deal with. Will shop in GOELIA again.
NOT HAPPY!
Bought a few items & satisfied with quality. Had to return a few items which has been a nightmare. Cost me £40 to return. Still not received a refund despite my tracking showing that the return arrived back to them on 10 April - so. Is nearly a month. NOT HAPPY. Wouldn’t recommend on this basis.
Reply from GOELIA2024-05-08
Dear Anita, We sincerely apologize for the bad shopping experience. We highly value your experience and review and we'll keep improving our customer service. In the future, we plan to establish a warehouse in the UK and continue to work on shipping label implementation to facilitate returns. We are well aware of our shortcomings and have been working hard to improve our service level. Regarding the refund, would you mind contacting us via [email protected] and sending the order number to us? We'll provide your refund as soon as possible. We're sorry for the trouble we've caused you, as a brand with a history of 29 years, we'll continue to improve our customer service. To provide better service, we've forwarded your situation to our team and hope the solution can help you. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
Can't amend my Address after shipping.
The third order was supposed to ship to my vacation address, but they shipped all to the first. Otherwise, it is an excellent floral dress that fits the beach!!!
Reply from GOELIA2024-05-08
Dear Michael, We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. Regarding your third order, we're so sorry that we can't change the address for you in transit, would you mind contacting us via [email protected] and sending the order number to us? We'll try our best to require the logistics to process this problem for you. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
Have had issues with discount codes…
Have had issues with discount codes twice. They send codes through email and they can't use the flash-sale items. i chose not to purchase additional items because of it.
Reply from GOELIA2024-05-08
Dear Jeffrey, We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. Regarding your problem with flash-sale items, the product discounts we participate in flash sales activities are up to 50%, so the current discount codes on the entire site do not apply to discounted flash-sale products. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
Good stuff !
I love shopping in GOELA. The website's very chic and elegant, They have the most amazing brands and a very well-crafted product line. I've been hooked on them lately for anything that i need. Great stuff, good service!
Decent quality but be aware it’s…
Decent quality but be aware it’s expensive to return Purchased two dresses for less than £60 but they are too big, decided to return them. Then found out to post them back to their US site is going to cost me at least £31!!! Not worth the hassle, so keep the dresses reluctantly.
Reply from GOELIA2024-05-04
Hi Lynn, We sincerely apologize for the bad shopping experience. Thank you very much for your support and feedback on our brand. In the future, we plan to establish a warehouse in the UK and continue to work on shipping label implementation to facilitate returns. We are well aware of our shortcomings and have been working hard to improve our service level. Once again, we sincerely apologize for any inconvenience caused. We'll keep improving our customer service. Warm regards, GOELIA
I ordered an attractive Mini Dress but…
I ordered an attractive Mini Dress but the site should have indicated that it was very large for the waist. If I had known that, I wouldn't have bought it.
Reply from GOELIA2024-05-04
Hi Willie, We sincerely apologize for the bad shopping experience. Thank you very much for your support and feedback on our brand. We are well aware of our shortcomings and have been working hard to improve our service level. Regarding the sizing, we understand your frustration with the fit of the attractive Mini Dress you ordered. We offer a range of sizes to accommodate different body types, but we acknowledge that there may be variations in fit preferences across individuals. We appreciate your feedback on this matter and will take it into consideration as we strive to improve our sizing options. Once again, we sincerely apologize for any inconvenience caused. We'll keep improving our customer service. Warm regards, GOELIA
I bought them and then got worried they…
I bought them and then got worried they would be too small and canceled. When i contacted customer service to say that i thought i should reconsider and try them, they were amazing and explained that returning them is always an option if they didn't fit right. Well, they arrived in a super timely manner and they fit. I absolutely buy from the GOELIA again.
I have ordered several times from here
I have ordered several times from here. I have encountered a problem only once where I forgot to add the discount code, the customer service provided a 10% partial refund for us. It was immediately resolved.
They have nice styles and fabrics
They have nice styles and fabrics, mostly good prices, and I was impressed that they give a $30 USD coupon if you share the link your family or your friend.
AVOID
AVOID! I made a purchase of almost $200 dollars from Goelia. Overall the quality of clothes disappointed me, the wool coat I was really looking forward to was much thinner then I expected and the fit was unflattering. I returned all of the clothes I bought on time but so far have not received any refund! When I contact customer service they are unhelpful and give the excuse that their Warehouse is understaffed. That is not my problem and for the price I paid I expected much better customer service and prompt refunds.
Reply from GOELIA2024-04-30
Dear Amanda, We sincerely apologize for the bad shopping experience. Thank you very much for your support and feedback on our brand. We are well aware of our shortcomings and have been working hard to improve our service level. Goelia has been committed to clothing for 29 years, so that more consumers with a smaller proportion of expenditure, to enjoy a better quality of clothing has been our pursuit. All of our clothes are made of high-quality fabrics to make our customers more comfortable to wear. Our company is currently moving to a new warehouse and has insufficient manpower to handle returns, so the return speed is a bit slow. Once the new return warehouse is sorted out, our return and refund speed will be greatly improved. Would you mind contacting us via [email protected] and sending the order number to us? We'll process the refund as soon as possible. Once again, we sincerely apologize for any inconvenience caused. We'll keep improving our customer service. Warm regards, GOELIA
in terms of quality-price, I think you can find much better quality clothing in other brands for the same price
The products don't look as they seem. I believe this clothing line is made for slim people, without offending, with a straight body shape, without curves. This line helps women who don't have curves to create them. However, for those who already have curves—and I'm not explicitly referring to overweight individuals, just those with average fat volume, normal chest, and medium hips—this clothing is not made for them. That's my point of view. I purchased four dresses, and one of them makes my body shape look good. My body shape is an hourglass, with curves, and this clothing line is not for me. I saw the clothes in some Google ads, and they seemed elegant, pretty, very ladylike, and classic, so I wanted to try them.But I do believe this clothing line is not for my body shape. Regarding the price itself, it's not expensive if you buy several items at once; they give you a discount, and each garment can cost around £60. But honestly, in terms of quality-price, I think you can find much better quality clothing in other brands for the same price. This is my honest review. I tried the brand, but I wouldn't buy again. I hope this helps indecisive people when shopping online, as it can be tricky to determine if the adverts truly reflect the reality of the item itself.
Reply from GOELIA2024-04-30
Dear Customer, We sincerely apologize for the inconvenience you experienced during your shopping process. We highly value the feedback and opinions of every customer, and we are deeply sorry for any dissatisfaction caused. As a company with a history of 29 years, we have always firmly implemented our mission and vision “to craft garments with sincerity that transcend borders”. In early 2024, to better meet the needs of international consumers, we provided more size choices, and received support from many customers with trust, your suggestions are very valuable to us, and we will continue to improve our plan to provide better products and services. Our approach to fabric treatment is marked by a steady commitment to responsibility, we meticulously select premium materials, prioritizing natural and renewable fibers, resulting in designs that transcend trends a principle we cherish as we create lasting garments for every woman. Once again, we sincerely apologize for any inconvenience caused. We'll keep improving our customer service. Warm regards, GOELIA
Great Quality and Excellent Service
I just bought a lovely jumper from Goelia which arrived safely and in good time after only a few days. I haven't bought from them before and it is excellent quality arriving well packaged and in a plastic as well as a dust bag. I'm so pleased with it as it is 82% wool and also washable. I am a size 14 (bust 36D) and bought the XL which is a perfect fit as I like a bit of extra room. I had a couple of questions and Customer Service replied within a day by email. Thank you Goelia for the exceptional quality and great service.
Is it a Stalling Tactic? Am I just getting scammed?
I'm wondering if it's a stalling tactic... They allegedly started a refund for an item that they say is out of stock when I enquired about it not being shipped within the 3 business days of confirmayion of order. Today messaged me via WhatsApp to say they will ship it out as they've checked their stores. After confirming with them that I would be happy for them to ship it TODAY... I have NOT received a shipping notification... So am still wondering if I'm just getting scammed???
Reply from GOELIA2024-04-25
Dear Sheila, We sincerely apologize for the bad shopping experience. Thank you very much for your support and feedback on our brand. We are well aware of our shortcomings and have been working hard to improve our service level. Regarding your order jacket, it is a presale item in our store, we're so sorry that you have waited so long, the warehouse has shipped the jacket for you for the first time when available. For the notification email, once the system is set to ship, it will send you an email containing the logistics order number. If you cannot find the notification email, since each mailbox has different acceptance settings, the email may enter the spam mailbox. We recommend that you check your spam mailbox to see if there is a notification email or you can contact us via [email protected], we will check the order state for you as soon as possible. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
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