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Money & Insurance

GoHealth

200 reviews

4.4200 reviews
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About GoHealth

Data updated
Website
gohealth.com
Category
Money & Insurance
Location
United States · Chicago
Status
Unclaimed
Last 12 months
15 reviews
Replies to negative
74% (17/23)
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Is GoHealth legit?

GoHealth (gohealth.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 74% of negative reviews; 15 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

G
George Hinshaw美国 · 2 reviews · Experienced 2025-03-31 ·

A great agent

Reply from GoHealth2025-04-03

Hi Mr Hinshaw, Thank you for your review of our agent. We’re glad you had a positive experience! If you have questions about your new plan or need assistance, please reach out to our Member Services team at 855-203-4871. We’re always happy to help! Anne C.  GoHealth Member Services Specialist

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Ricky · 1 review · Experienced 2025-03-31 ·

A good plan that work for me

Reply from GoHealth2025-04-01

Hi! Thank you for your review on Trust Pilot. We’re glad you had a positive experience! Please contact our Member Services team at 855-203-4871 if you have any questions about your new plan or need assistance. We’re always happy to help! Anne C. GoHealth Member Services Specialist

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Ben Roberts · 1 review · Experienced 2025-03-31 ·

Good experience

I spoke with Grace Fiornascente She was very noligable and patient with me. I would recommended her to anyone looking for insurance.

Reply from GoHealth2025-04-01

Hi Mr Roberts, Thank you for your generous review of our agent Grace.  We appreciate your comments about the service she provided and are glad you had a positive experience. Please reach out to our Member Services team at 855-203-4871 if you have questions about your new plan or need assistance. We're always happy to help!  Anne C. GoHealth Member Services Specialist

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jimmy williams · 1 review · Experienced 2025-03-27 ·

Javier was very helpful and…

Javier was very helpful and knowledgeable. I appreciated his patience.

Reply from GoHealth2025-03-31

Hi Mr Williams, Thank you for your review of our agent Javier.  We appreciate your comments about the service he provided and are glad you had a positive experience. Please reach out to our Member Services team at 855-203-4871 if you have questions about your new plan or need assistance. We're always happy to help!  Anne C. GoHealth Member Services Specialist

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Patricia Chambers · 1 review · Experienced 2025-03-27 ·

More options to choose from.

I'm please with my package at the least I can get a more copays not much but some.I all so get advantage plan and flex card a it's not quarterly it's once a month and a little more than what was before.The woman I talk to was honest and gave me more opportunity to choose from more options she was great.

Reply from GoHealth2025-03-31

Hi Ms Chambers, Thank you for your review of our agent. Your descriptive comments about the service you received are appreciated and will be shared with management. Please reach out to our Member Services team at 855-203-4871 if you have questions about your new plan or need assistance. We are always happy to help! Thank you again for your generous review. Anne C. GoHealth Member Services Specialist

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Ronald Hair · 1 review · Experienced 2025-03-30 ·

Service was understandable

Reply from GoHealth2025-03-31

Hi Mr Hair, Thank you for your review on Trust Pilot. We’re glad you had a positive experience! Please contact our Member Services team at 855-203-4871 if you have any questions about your new plan or need assistance. We’re always happy to help! Anne C. GoHealth Member Services Specialist

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Priscilla friesland · 2 reviews · Experienced 2025-03-21 ·

Talk to Herminia Flores at Go Health…

Talk to Herminia Flores at Go Health she is very knowledgeable and knows the insurance information very well and can talk to you and explain everything with beening rushed through the process Priscilla Henderson

Reply from GoHealth2025-03-31

Hi Ms Henderson, Thank you for your generous review of our agent Herminia. Your descriptive comments about her service through your enrollment are appreciated. We will gladly share them with management. Please reach out to our Member Services team at 855-203-4871 if you have questions about your new plan or need assistance. We are always happy to help! Thank you again for your generous review. Anne C. GoHealth Member Services Specialist

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Julia Adams · 1 review · Experienced 2025-03-28 ·

Informative

Reply from GoHealth2025-03-31

Hi Ms Adams, Thank you for your review on Trust Pilot. We’re glad you had a positive experience! Please contact our Member Services team at 855-203-4871 if you have any questions about your new plan or need assistance. We’re always happy to help! Anne C. GoHealth Member Services Specialist

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Annette Clayton · 1 review · Experienced 2025-03-24 ·

The agent was pleasant and responsive.

Reply from GoHealth2025-03-31

Hi Ms Clayton, Thank you for your review of our agent. We appreciate your comments about the service you received and are glad you had a positive experience. Please reach out to our Member Services team at 855-203-4871 if you have questions about your new plan or need assistance. We're always happy to help! Anne C. GoHealth Member Services Specialist

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janet kozak · 3 reviews · Experienced 2025-03-28 ·

Still have a few questions but…

Still have a few questions but representative was very helpful explaining most of what needs to be done

Reply from GoHealth2025-03-28

Hi Ms Kozak, Thank you for your comments on Trust Pilot. We are glad you had a positive experience! Please contact our Member Services team at 855-454-9505  if you have any questions about your new plan or need assistance. We are always happy to help! Thanks again. Anne C. GoHealth Member Services Specialist

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Juliette Gospel · 1 review · Experienced 2025-03-25 ·

Agent was very respectful

Agent was very respectful, knowledgeable, beautiful person to talk to very outstanding personality

Reply from GoHealth2025-03-28

Hi Ms Gospel, Thank you for your generous review of our agent.  We appreciate your comments about the service she provided and are glad you had a positive experience. Please reach out to our Member Services team at 855-203-4871 if you have questions about your new plan or need assistance. We're always happy to help!  Anne C. GoHealth Member Services Specialist

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Lisa · 4 reviews · Experienced 2025-03-24 ·

Easy to make appointments and they are…

Easycommication to make appointments and they are aware of my needs

Reply from GoHealth2025-03-26

Hi! Thank you for posting your review on Trust Pilot. We’re glad you had a positive experience! Please contact our Member Services team at 855-203-4871 if you have any questions about your new plan or need assistance. We’re always happy to help! Anne C. GoHealth Member Services Specialist

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Brenda Bonati · 1 review · Experienced 2025-03-21 ·

Aetna is dragging their feet to approve…

Aetna is dragging their feet to approve in house physical therapy facility. I have all social worker relationships in line, a bed waiting and I am in the hodpital ready for pt but Aetna will drag their feet and cost me another weekend off my medivare 65 day availability for hospital. This is terrible. They take my money on time though.

Reply from GoHealth2025-03-24

Hi Ms Bonati, Our records show you have not responded to our request for additional information to enable us to locate your records. This renders us unable to assist you with your benefits. For this reason, we will consider this matter closed. Please reach out to our Member Services team at 855-203-4871 if you have any questions or need further assistance. We would be happy to help. Anne C. Go Health Member Services Specialist

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Jackie Buffett · 1 review · Experienced 2025-03-21 ·

It was easy to read and I like it…

It was easy to read and I like it better when it comes to me as a text message because I don’t really check my emails and it did and I appreciate that thank you

Reply from GoHealth2025-03-24

Hi Ms Buffett, Thank you for posting your review. We’re glad you had a positive experience! Please contact our Member Services team at 855-203-4871 if you have any questions about your new plan or need assistance. We’re always happy to help! Anne C. GoHealth Member Services Specialist

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Pam · 2 reviews · Experienced 2025-03-19 ·

Hope me changing to this will letme…

Hope me changing to this will letme keep my medicine cause they don't want to give me my medicine now with the insurance I have had for yrs.

Reply from GoHealth2025-03-19

Hi! Thank you for your comments on Trust Pilot. We’re glad you had a positive experience! Please contact our Member Services team at 855-203-4871 if you have any questions about your new plan or need assistance. We’re always happy to help! Anne C. GoHealth Member Services Specialist

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Linda . · 2 reviews · Experienced 2025-03-19 ·

Just can’t figure how to get my meds as…

Just can’t figure how to get my meds as I get them through the mail now. Am I going to get a manual?

Reply from GoHealth2025-03-20

Hi, Thank you for your review. Please reach out to our Member Services team at 855-454-9505 at your convenience for assistance setting up your mail order prescription order(s). Our team is available Monday through Friday 8AM to 5PM and is always happy to help! Anne C. GoHealth Member Services Specialist

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John Bardin Sheppard · 1 review · Experienced 2025-02-18 ·

Sorry liars talked into changing my…

Sorry liars talked into changing my advantage plan now I can’t afford to go to the Dr or get my Rx filled!! Sorry POS!! Scamming a disabled veteran senior citizen!!

Reply from GoHealth2025-03-19

Hello Mr Sheppard, Thank you for your feedback. We are sorry about this and are researching this situation. A Case Manager will reach out to you soon. If you have questions in the meantime, please feel free to give our Member Services Team a call at 855-203-4871. Thank you! Anne C. GoHealth Member Services Specialist

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Carolyn Green · 1 review · Experienced 2025-02-19 ·

Things looking up for ilis Senior…

Things looking up for ilis Senior citizens .we appreciate the good with the bad .thanks too all.love the scooter s.

Reply from GoHealth2025-03-18

Hi Ms Green, Thank you for your comments on Trust Pilot. Please contact our Member Services team at 855-203-4871 if you have any questions about your plan or need assistance. We are always happy to help! Thanks again. Anne C. GoHealth Member Services Specialist

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Esther Medina · 1 review · Experienced 2025-03-11 ·

Customer Support

On 3/12/2025 I was so confused after being with Anthem for YEARS. All of a sudden, Anthem pulls out of my area. I called a customer support line and Christopher Lyon was the agent I spoke within. He was extremely helpful. He took his time and double checked my doctors to be sure they were in plan, and helped me get the benefits I so desperately needed. He found a plan that met all of my special needs!!

Reply from GoHealth2025-03-17

Hi Ms Medina, Thank you for your generous review of our agent Christopher. Your descriptive comments about his service through your enrollment are appreciated. We will gladly share them with management. Please reach out to our Member Services team at 855-203-4871 if you have questions about your new plan or need assistance. We are always happy to help! Thank you again for your generous review. Anne C. GoHealth Member Services Specialist

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Patty美国 · 1 review · Experienced 2025-03-11 ·

I feel like Devoted goes above n…

I feel like Devoted goes above n beyond, what anyone else would do. When I came to Missouri, Devoted was coming in January 2025 that was the determining factor in me deciding to stay here. They r so professional and do everything they can possibly do. The staff is awesome..

Reply from GoHealth2025-03-17

Hi! Thank you for your review on Trust Pilot. We’re glad you are happy with your coverage selection! Please contact our Member Services team at 855-203-4871 if you have any questions about your new plan or need assistance. We’re always happy to help! Anne C. GoHealth Member Services Specialist