Helpful Customer Support
I purchased Microsoft Office for PC instead of Mac. I contacted the Support Center for help. Sam, a Customer Support representative, guided me through the installation step by step. He was patient and very helpful.
GOSOFTWARE is dedicated to 100% customer delight ensuring that everything from placing your order to delivering it right to your doorstep is smooth and hassle-free.Purchase Online and download instantly.Email delivery within 10 minutes 100% legitimate SoftwareActivation HelpCompetitive pricingOfficial Reseller of Top Brands24/7 Support AvailableContact us at https://gosoftwarebuy.com
Written by the business, not verified by us.Gosoftware (gosoftwarebuy.com) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and patient staff for guiding them step-by-step through complex software installations and resolving technical issues quickly. People consistently mention the exceptional customer service, noting that support agents are responsive, friendly, and willing to spend extra time ensuring everything works properly. However, some customers also noted frustrating issues with invalid product keys or software activation errors that required additional troubleshooting. A few reviewers experienced difficulties when purchasing through third-party platforms, mentioning that certain licenses eventually failed to work or lacked proper support.
Auto-generated from all reviews of this business. For reference only.I purchased Microsoft Office for PC instead of Mac. I contacted the Support Center for help. Sam, a Customer Support representative, guided me through the installation step by step. He was patient and very helpful.
There was a failure in the link to load the software, but the online agent helped. He asked to take control of the laptop. I consented and the agent completed all work.
Sam was great.He answered questions beore, during, and after the purchase and install.
There's an old saying that refers to buying a horse that goes "One white foot, buy him; Two white feet, try him; Three white feet, be on the sly; Four white feet, pass him by." This is a superstition, but it holds here. Give GoSoftwarebuy a miss. At best, they are inept. At worst, they're running a scam. OR they have employees who are less than honest. I suspect that many of their five-star reviews are bots because so many of their negative reviews tell the same story: bought the software, couldn't get it to work, and couldn't get a refund. I purchased Office 2024 from GoSoftwareBuy in March 2026. After removing all artifacts of the previous version of Office, including running the command prompt (not a novice), I attempted to install the new version. After three attempts, the download they provided installed, but it treated it as Office 2021, and the 2024 license wouldn't work. I reached out via email asking for help. A few minutes later, my phone rang, and the caller ID showed EHB Financial. I ignored it. I then received an email telling me they'd called. I called them back and spoke briefly with a young man with a heavy accent. It is not his fault I have trouble hearing, and I struggled to understand him. He was overruled by another CSA, who told him he'd call me back. He said he wanted remote access to my computer and sent me a link that I ignored. Now put yourself in my shoes — a man with a heavy accent from a company that doesn't show up on my caller ID as a match wanted access to my computer? How foolish would I have to be to allow this? I rushed him off the phone. I sent them an email requesting a refund. They replied that they couldn't provide me with one, but could offer 50% back. If they can provide 50% back for inoperable software, they can provide a full refund, I said. They did not reply. I threatened to both report them to Microsoft and go to my bank and get a refund based on inoperable software. After I sent this email, my internet connection began dropping and reconnecting. It did this several times before I disconnected from the internet for several hours. Late that night, they finally emailed me back, stating that they would refund the money in full. Addendum: A month later, after receiving several notifications that someone was trying to log in to my Amazon account, I changed my password. The login attempts continued. My computer had been acting oddly for a few days, but until this, I didn't give it much thought. I mentioned it to my son, who is a computer security specialist. He advised me to check my computer for unknown accounts. I discovered two user accounts that didn't belong to me. I fixed it, beefed up my security with another professional who oversees my backup system. He advised that I put all my personal information under LifeLock, which I did. I do not know whether this was a coincidence, but it is worth noting. None of these headaches was worth discounted software.
Chirag: I'm very pleased with Chirag's patients and how he helped me to install the programs. He is an Asset to this company and he deserves a promotion . Thank you Ted
Robert was very helpful in getting my old computer up to date with Windows 10. It did take several hours and he was patient and continued through the whole process.
Robert did a fantastic job installing the software I purchased. It was very efficient !!
The employee made it simple for him to download the software.
Chirag was extremely professional courteous and performed the downloads in short order, a credit to your company and his profession.
He was very familiar with Apple software and guided me through installation of Microsoft Office with great ease. Chirag was a great partner in setting up my system especially since I am converting over from a Windows system to Apple.
I purchased Microsoft VISIO Pro 2024 via Gosoftware. There were download difficulties due to my inexperience. Robert on the online chat support site remoted my PC and installed it for me.
I was leery to allow anyone remote use of my computer, but AI said this company was trustworthy. Robert went above and beyond to take care of my computer needs. Highly recommend!
Chirag Was awesome, worked really quick with my system and got my Microsoft programs downloaded and opened on my MAC quickly and professionally.
Great and responsive support team. Had an issue with the installation and we were able to work quickly to resolve and active the product.
This is the most customer service friendly I have ever encountered. I purchased a software from them and was having difficulties with the installation. I texted them with my problem and within less than 24 hrs responded and performed a remote install on my computer. That was very impactful to me and will recommend them to all my friends and families.
Great, timely and excellent service. Took care of an issue right away. Super highly satisfied.
Jai! Thank you for such excellent customer relations expert you are. You did all you could to solve my problem. I can say that Jai was patient and his job was par excellence.
I have difficulty following tech instructions. The team solved my problems better than Microsoft themselves. I would recommend Gosoftware.
Fast and quick support, Solved my issues promptly
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