GrabTaxi Holdings Pte. Ltd.
Grab (grab.com) has a 1.8 out of 5 rating on OK.one, based on 310 user reviews collected here. It is listed under Business Services and its reputation is poor. 65% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, App. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Customers frequently complained that customer support was completely unhelpful, making it extremely difficult to reach a real person when urgent problems arose. Reviewers also reported frustrating delivery delays, unreliable ride bookings, and unexpected extra fees and charges added by drivers during trips. Though some reviewers were not happy with major issues, a few other people felt that the application worked well for ordering food and booking rides during their travels. Consumers and passengers noted that certain drivers offered reliable transport, transparent pricing, and pleasant assistance throughout their journeys.
Auto-generated from all reviews of this business. For reference only.It not deserves one star!!!! As a grab VIP member order a lunch at 12pm, grab cancel me 2 times and no rider around now 5:20pm still waiting and not even ate my lunch🤬🤬🤬 lunch no rider now become dinner, sucks system and agent not assist on this, VERY RIDICULOUS & disappointed I won’t use grab anymore fml RIDICULOUS PRIORITY DELIVER NO RIDER
really hard to connect with the human agent, multiple layer of AI. it's really hard to properly solve issue if grab taking one whole day to reply an email and all they can say is we will transfer you to another team. and took another day. my issue has been ongoing for 2 week with no further info or anything to make me feel at ease.
The worst. Can drive you for 30 minutes to return you to the same place they collected you from. The app does not work
Grab fake 5 star ratings are hilariously VERY SUS coming from review farming, the artificial manipulation of fake 5-star ratings, it is a widespread black market tactic utilizing bots or paid individuals to business credibility and mislead customers. BEWARE!!!
Food collected at 8:30 and delivery due at 9:15. 45 mins for a 1p minute journey will no doubt be cold.
 I don’t know why Grab has such bad reviews. I can’t live without it in Malaysia. It’s reliable and affordable and functions very reliably. We need to give them more credit.
The most pretentious wanabe superapp and anti-customers. It is the biggest scam in Southeast Asia. Abusive drivers are gaming the system by giving retaliatory 1 star rating to passenger who reported the abusive drivers. No wonder GRAB is getting worst day by day, customers rating will drop after reporting the abusive & unprofessional drivers. They are making customer pay the price for their incompetence but the abusive driver will be suspiciously flawless on the next day with FAKE 5 stars. GRAB is the BIGGEST FRAUD in Southeast Asia and a liability to livelihoods. THEY MUST BE REPORTED TO INTERNATIONAL ANTI-TRUST AGENCY
Poor customer support and bad refund policy . The overall service is below average and it's a waste of money . Quick VIP has been the solution so far .
Awful taxi booking experience, app stucks at finding a ride, cant cancel it, and often does not finish a ride for a hour or so. And this level of issues, coming from the app that been on a market for how long? Holy sh1t! Awful customer support system! No way get help from humans, just piece of crap FAQ. From company that size? Bonkers!
Customer service is canned dialogue tree. If you somehow reach a human, you will be bounced between departments and nobody will take accountability. Avoid their travel bundles, it is unreliable. They send ridiculous messages like “ you’re our top priority” yet they don’t meaningfully engage with any questions. I may have been speaking with another bot.
The application and customer service are terrible. When I try to top up and add more than two cards, 99% of the merchants won’t deliver to my address. What’s the point of being a premium member? I can’t place an order due to authentication issues. It’s frustrating to go through what should be a simple task, like verifying my email. I cannot recommend this service, and as soon as I resolve these issues, I plan to delete my account.
This manipulative scammer app is faking 5 stars on the app store and anywhere they set their sights on. You can tell by the dodgy influencers and social media accounts actively posting pictures or staged videos of themselves with title customers paid "tips" this much and repeated copy, paste & edit reviews like ‘the everything app’ or ‘very convenient’ 'good' 'best' which should never be considered genuine testimonials.
i would to thanks to kuya nowdel pacia bagsic who gave my husband phone back tonight naiwan kc sa car nya.. we appreciate it po. godbless po.
Scam. The fare demanded by the driver is often different from the price quoted at the time of booking. There’s no change given, and if you pay the exact amount, a tip is demanded in a rather threatening manner.
They often cancel en route and leave you stranded. One time thwy dropped us off at tje wrong location ans lwft us there.
I've had numerous bad experiences with Grab Food Delivery but last night takes the cake. Waited 2 hours for a delivery that never came. I was charged twice, once initially and then again after the delivery was cancelled. Insanely ridiculous and there is no customer service. Their online service never addresses refunds. If you use Grab, never pay in advance. Cash only!!! In General Grab Food Delivery doesn'tcare if they get yourorder right!! They only want your money and don't care about customer service! Otherwise they'd have a way to directly address their customer's concerns and complaints.
Grab cancells orders after an hour of waiting without an explanation or compensation. The support can't be reached by chat, phone or mail. Worst application ever!
Customer service experience is really bad. Grab has implemented AI customer service complaint, but the AI is stupid and does not allow to speak to a live customer officer. I called grab emergency hotline to know that they do not have any live customer service officer to resolve any issue and we have to do it online. For such a big company, it is important to have customer service centre.
For some reason couldn't get cherry7 UP Zero. Dd Deals to grab had 18cans to send. Packaged really well and made ii
Food was cold and disgusting but grab said you can’t prove it so wouldn’t refund. Not worth ordering with them as the can’t deliver
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