There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Written by the business, not verified by us.Great Basin Federal Credit Union (greatbasin.org) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 84% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 73% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-08-27.
Everytime I go to the bank I m greeted with helpful friendly tellers. The girls are the best. I so glad I choose your credit union.
Thank you! We are glad you chose us too!
Excellent customer service and easy setup of accounts. Staff was friendly, helpful, and prompt. Absolutely recommend GBFCU to anyone.
In a world where good customer service can be hard to come by, I am grateful to have found a bank that truly puts its customers first. Thank you for your dedication to providing exceptional service, and please pass along my thanks to your staff as well.
Hello Mr. Tucker! Thank you so much for taking the time to leave such a kind review. I'm extremely happy to hear that our team has exceeded your expectations. We are certainly grateful you've given us the opportunity to do so. Thank you for your membership. :)
Starting from day one of my interaction with your representatives from your organization. I’m a Reno works supervisor and Great Basin is a partner of our program and I’ve had nothing but great interactions with all of your employees, very helpful and professional with the time I’ve visited certain locations.
Thank you so much for your kind words and for taking the time to share! The Reno Works partnership is a very special one, and we are honored to be a part of it. Thank you for entrusting Great Basin with your banking matters. So happy to hear you've had exceptional experiences - cheers to many more!
recently very disappointed with our credit union of many years, we switched to Great Basin Federal Credit Union and have been thrilled to once again feel like we have a place of business where we are valued as a customer. And their rates and services are excellent as well. Thank you for restoring our faith.
Wow. Thank you so much for taking the time to share. I've passed along your kind words to the full team. It means a lot that you'd give us the opportunity to earn your business and your trust, so thank you. We sure appreciate your membership and looking forward to working with you for many years to come.
Eneida was very helpful, patient, and kind in helping me open up a checking and savings account. She is very knowledgeable, answered all my questions and even helped me set up the app on my phone. It was a positive experience.
Wonderful! Thank you for taking the time to let us know and leave this kind review. Eneida is quite asset and we are all lucky to know her. Thank you for your membership - we appreciate that you've given us the chance to work with you. :)
Happy to share this, This company most powerful and superb company it's really amazing!!
i really apreciate your working thanks for making it so comfortable for human earning
Easy and fast transactions,,and the best part is they have an amazing customer service, I'd recommend it to anyone.
Prompt answer to my questions, great service at live teller at the ATM.
Awesome! Thanks for taking the time to review us! We appreciate your membership!
I am super happy with my switch from Bank of America to Gbfcu! The staff is very knowledgeable and friendly! The wait time is never very long. When I go into the bank, it’s really nice to familiar faces, that truly want to help!
Welcome to Great Basin FCU! Thank you so much for taking the time to share your experience and for your kind words. We appreciate you choosing us, and we look forward to helping you for many years to come!
Upon initially joining GBFC all was great. But a couple of things ticked me off as time progressed. I ordered my checks through GBFC and was told they would be mailed to me in two weeks. It has now been 6 weeks and still no checks. I have gone into your Spanish Springs branch looking for the person who helped me (May, I think) never to see her. At week 3, I went in and inquired and still no checks. I am a rancher who lives an hour away from the S.S. branch and I am 73 years old. I can't be traveling that far several times a week. And to complicate matters, that office is not open on Saturdays, even for a half day. It is a relatively small thing but important.
Thanks for taking the time to share your feedback with us. It is frustrating when we can't get what we need, when we need it and I'm sorry for that has been your experience. I know that our team has reached out to you and I hope that we can provide a better experience for you moving forward and save you trips to the branch. We do appreciate your membership.
Your staff at NW branch are great. Excellent customer service
Thanks for taking the time to share your feedback about our Northwest Branch team - we agree! Thank you so much for your membership; we know that you have a lot of choices for your banking, and we appreciate you've given us the opportunity to help you.
Securing my loan was made easy. I have been a customer for over 20 years.
Thank you so much for taking the time to leave your review. We are ecstatic you had a great experience - we truly strive for "simple" and "easy" and are happy you found it to be so. Thanks for your incredible loyalty - 20 years? Wow. We appreciate the opportunity to help you with your borrowing and other financial needs. Thank you!
The process for getting a line of credit was quick and efficient. The only issue was some quirky parameters for uploading documents which made it difficult to upload so we ended up emailing the documents. Overall, it was a very pleasant and quick process and I would recommend Great Basin Federal Credit Union to friends.
Thanks so much for taking the time to share your experience with us. Your feedback is helpful; the doc upload process is something we are committed to improving and we appreciate your working with us to find a way to get your loan funded. Your membership and your referral is very much appreciated. Thank you.
The people I dealt with.
Awesome! Thanks so much for sharing - we hope to provide just such experiences for you long into the future. Thanks for your membership. :)
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