There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Written by the business, not verified by us.
Is Great Basin Federal Credit Union legit?
Great Basin Federal Credit Union (greatbasin.org) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 84% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 73% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-08-27.
phone calls are returned promptly. Audrey Love is my primary banker but even the tellers are respectful and helpful. My former bank has made things difficult. But the Great Basin staff has been very cooperative and helpful.
Reply from Great Basin Federal Credit Union2024-11-04
Thank you for taking the time to share your experience with us, Rosalie. I'm happy to hear that Audrey and team have been helpful, respectful, and cooperative with you. I have shared your kind words and review with all staff. We sure do appreciate the opportunity to be YOUR credit union. Thank you.
Everything I have had in mind as far as my preference in a bank. It is not only a bank, it is a credit union. Exactly what I have been wanting to get approved for.
Reply from Great Basin Federal Credit Union2024-10-28
Awesome! I'm happy to hear it's what you wanted, Marcos. Thank you for taking the time to share your experience, and thank you for choosing Great Basin Federal Credit Union. Welcome to the family!
Great customer service and love the mobile banking app.
Reply from Great Basin Federal Credit Union2024-09-20
Sweet! I'm so happy you've had great experiences and find the mobile app to your liking! We really appreciate that you'd take the time to share. Thank you for that, and thank you for your membership. :)
Went in to find out about depositing $50,090 in a new account and was told i would have to wait 1 1/2 to 2 hours to open the account. Doesn’t seem like good business practices to me. I only have $100 at the moment and will probably close the account within the next few months. There are better places….
The employees in the branches are friendly, attempt to assist you in resolving your issue, and competent. In my experience, GBFCU falls short in both the web site and the on-line banking app. For initial users they are confusing and not user friendly. Multiple contacts were required to discover how to set up and use anything more than the basic functions. Furthermore, the live chat and phone tech support functions both provided incomplete or erroneous information at times during the numerous contacts. I feel that it is all starting to come together in this digital banking arena but I also look forward to an improvement in the clarity and user friendliness of the banking site and app. If not, while the banking services provided and the great employees of GB are valuable, it may very well cost the bank customers.
Reply from Great Basin Federal Credit Union2024-08-28
Thank you for taking the time to share this feedback. I'm sorry the digital banking has been frustrating for you. I have noted your constructive feedback; we are always striving to improve that channel, and this is helpful. I'm very happy you have found the employees to be great - they genuinely care for their members and it's always nice to see that it shows. Thank you for your membership and your engagement with us. We appreciate it.
Reply from Great Basin Federal Credit Union2024-08-28
I'm sorry we were not able to keep your membership, Vickie. I hope you were able to find a better fit for you. Should it not work out, I hope we have the chance to earn your membership in the future.
Reply from Great Basin Federal Credit Union2024-08-12
Thank you so much for taking the time to share your review! We appreciate your membership and I'm very happy to hear you've had a good experience. Thank you.
Reply from Great Basin Federal Credit Union2024-07-17
Thanks for the review, Eric! Our teams really do care about creating outstanding experiences for our members, so I'm very happy to hear this. Thanks for your membership!
I always have such a great experience at Great Basin. Everyone is so patient and kind. I’ve never looked forward to going to the bank until now!
Reply from Great Basin Federal Credit Union2024-07-16
Aw, man! That's awesome to hear, Natalie. Thank you for taking the time to leave this review. I'm so happy to hear you look forward to visiting our amazing teams. Thanks for the opportunity to serve you. :)
Reply from Great Basin Federal Credit Union2024-07-16
Thank you so much for leaving your review. I'm happy to hear the service exceeds your expectations. Thank you for your membership and the opportunity to help you!
I got an auto loan and Candy did a great job! She walked me through the whole process with a smile on her face. Thank you again Candy for all your help!
Reply from Great Basin Federal Credit Union2024-07-16
Wowza. That's awesome to hear, Amy. Thank you for leaving this review and letting us know how Candy did - she's GREAT. I was sure to share this with the entire team. Thanks for your membership and the opportunity to help you with your auto loan.
I am BARELY a new member and have not used any services at this time. Give me another month or so and a chance to experience anything from this Credit Union and then a valid opinion would be realistic.
Reply from Great Basin Federal Credit Union2024-07-02
Thanks for taking the time to leave your review, Barbara. I appreciate you giving us the opportunity to be your credit union. I am excited for you to experience more of our services, and especially stoked for you to have some interactions with our team. Don't hesitate to reach out to me at [email protected] if you have any questions or suggestions!
The only security I've received so far is against my own transactions but when my card got used by someone else fraudulently on a Saturday (when the bank's closed), and my money was drained there was no security verification. However Great Basin did resolve my issue and credit my money back to my account first thing Monday when they reopened. Not being able to call ANYONE on the weekends, not even a 1-800 number is very frustrating. Most other banks can be reached out to even if the branches are closed on the weekends. I'll stay here for a while but I'll find another credit union in time.
Staff needs to be consistent, better trained and considerate of members time. We will definitely be closing our accounts. To many discrepancies.
Reply from Great Basin Federal Credit Union2024-06-24
Thank you for taking the time to leave your feedback. We set a high standard for ourselves, and I'm so sorry to hear this was not met in your in-branch experience. If you'd like to discuss further so you can provide more details on your frustration, please do not hesitate to contact us at 775-333-4228.
Happen Bank
Rize Credit Union
e-groshi.com
First Federal Lakewood - Brent Bartlett - NMLS# 913802
BankFive
MAJORITY - Mobile Banking
EECU Credit Union
Coopbusiness