There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Written by the business, not verified by us.
Is Great Basin Federal Credit Union legit?
Great Basin Federal Credit Union (greatbasin.org) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 84% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 73% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-08-27.
By far the most professional and courteous banking establishment I’ve ever been inside of !!!.. the employees have been amazing and the loan officers were very friendly as well!!.. I can’t say enough about how happy I am to have switched majority of my personal business finances over to GBCU accounts as of February 2025 !! Wish I would have done it decades ago !!.. thank you!
Reply from Great Basin Federal Credit Union2025-04-14
Wow, John! What an awesome review, thank you for sharing. I've already shared your comments with the entire team. We are grateful you've chosen Great Basin Federal Credit Union and look forward to providing you with knock-your-socks-off service for many more years to come. Thank you for your membership!
The service representatives are very respectful and helpful. Great Basin Federal Credit Union offers great benefits, and hassle free banking. Would recommend anyone looking for a great bank, to give Great Basin a try.
Reply from Great Basin Federal Credit Union2025-03-20
Wow, Sean. Thank you so much for taking the time to share your feedback and rating. Our team really cares about our members and I'm so happy it shows. We appreciate your membership and your referral. :)
Reply from Great Basin Federal Credit Union2025-03-18
Awesome! Thanks for sharing. We appreciate that you'd take the time to do so, and are thrilled you've had great experiences. Thanks for being a member!
Eneida Parra was the worst, 3rd visit to get things straightened out… she stood at counter and said that we didnt understand banking, and told us to return in 1 hour to talk to someone, that someone was her, she then wanted us to fill out paperwork and we would have to wait another hour … we got mad and left …. It was their mistake AND INSTEAD OF SAYING SO OR EVEN CALLING SHE SENT … email… showing corrections of where they took $ out of savings to pay car payment
It’s ok to make mistakes BUT not to own up to it after telling us we don’t understand is Wrong 😑 Roy and Cindy Callahan
Reply from Great Basin Federal Credit Union2025-01-17
Thank you for sharing your experience. We sincerely regret the frustration you encountered and understand how upsetting it must have been. While we strive to provide clear communication and excellent service, it seems we fell short of your expectations in this instance. We value your feedback and will use it to ensure better interactions in the future. If you'd like to discuss this further, please reach out—we're here to help.
The entire process of transition from the Reno City Employees Credit Union (RCEFCU) has been easy to navigate. All employees have been outstanding to work with.
Additionally, I am currently working abroad. Staff at the Sparks branch were able to solve a unique situation for me in an effort to make funds secure during my work abroad.
Lastly, my only criticism of GBFCU is the on again / off again availability of the bill pay system. Sometimes it works well, most of the time it does not. Perhaps that is because I am logging in from abroad, but it is problematic.
The friendliness and great customer service from Angela at Great Basin convinced me that Great Basin was the credit Union for me.
Reply from Great Basin Federal Credit Union2025-01-08
Thank you, Marilyn. What a wonderful review - thank you for taking the time to share your feedback. I've ensured that Angela and her entire team saw your kind words. I'm happy that you've had a chance to work with her to open your account, and I appreciate you choosing Great Basin FCU. Welcome!
In November I bought a new truck. Your loan rates were worse than the big banks. I asked for a loan specialist to call me, your employee said someone would, it never happened. The rate and the customer service would not have happened when I was with reno Employees FCU and I was a member there for more than 30 years. So disappointing and due to lack of follow up, I will probably close my account, and recommend my family members do the same.
Reply from Great Basin Federal Credit Union2025-01-08
Thank you for taking the time to share your feedback, Joe. We did fall short in our follow-up with you and I'd be disappointed too. I do understand you were able to talk with our loan manager today, but if you would like additional follow-up, please do not hesitate to reach out to me at 775-789-3109. Thank you for your membership and for the opportunity to look into this further for you.
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Reply from Great Basin Federal Credit Union2025-01-08
Thank you for sharing your experience with the mobile deposit. It's very frustrating when we cannot do what we need; I apologize for that. Please feel free to call me directly at 775-789-3109. I'd love to help troubleshoot the issue.
Great Customer Service. Mobile app is user friendly.
Reply from Great Basin Federal Credit Union2025-01-08
Thank you, June! I'm happy to hear you're getting 5-star service and that you find the mobile app easy to use. We really value your membership. Thank you.
I like doing business with real people rather than working through a menu on the phone or a chat bot online. Whether at the ATM or going into the Credit Union, the people have always been able to solve my issue and are very knowledgeable and pleasant to work with.
Reply from Great Basin Federal Credit Union2025-01-08
Thank you for taking the time to leave this review and sharing your experience, Anne! We sure appreciate your membership and the opportunity to work with you.
My second go round with GBFCU. 15 years ago I had a home equity line, and just, after much complication, established a share certificate (CD) acct.
Nothing has changed. It's like trying to bank with a 7th grade civics class.
Reply from Great Basin Federal Credit Union2024-11-18
Thank you for sharing your feedback. I'm sorry to hear your experience was less than ideal. We value your input and would like to understand more about the challenges you faced. Please feel free to contact me at [email protected]. Thank you for being a member of Great Basin FCU.
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