There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Written by the business, not verified by us.
Is Great Basin Federal Credit Union legit?
Great Basin Federal Credit Union (greatbasin.org) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 84% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 73% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-08-27.
Audrey was absolutely amazing. She made the experience easy and quick. And the banking experience so far has been so much better than I expected. Highly recommend.
Reply from Great Basin Federal Credit Union2026-08-14
Thank you for taking the time to share your experience! We're so glad Audrey made the process quick, easy, and enjoyable. Hearing that your banking experience has exceeded expectations means a lot to us, and we'll be sure to share your kind words with Audrey and the whole team. Thank you for choosing Great Basin and for the recommendation. We look forward to serving you for years to come!
The moment I walked in, the smile on all the faces of the tellers looking at me like they were ready and happy to help me. Hannah was so nice, knowledgeable, and pleasant when helping me open my account. Thank you!
Reply from Great Basin Federal Credit Union2026-06-02
Thank you so much for your kind words! We’re so glad you felt welcomed the moment you walked in—that first impression matters to us. I have already shared your shoutout with Hannah and the entire credit union team. Hannah truly cares about making the account opening process easy and comfortable. We appreciate you choosing Great Basin and look forward to being here for you whenever you need us!
They were very nice to me when I opened my account and the girl was really funny. I made her laugh and you don’t charge me for having a checking account. Thank you. Great basin. You’re the best.
Reply from Great Basin Federal Credit Union2026-04-07
Thank you so much for the kind words—I'm really glad you had such a positive experience opening your account. It means a lot to hear that our team made you feel comfortable (and shared a few laughs along the way!).
I’ve shared your message with our entire team—they’ll love hearing this. We appreciate you being part of Great Basin!
Staff is extremely personal as well as professional- great bank so far!
Reply from Great Basin Federal Credit Union2026-03-16
Thanks so much for the review! We strive to create personal interactions for our members - I'm happy that was your experience. Thank you for choosing Great Basin!
In response to the complaint posted on my door, There has been a dog somewhere out behind 115 and 117 that has been barking constantly. I have even commented to Peg that I was afraid of Buddy being blamed for that dog barking. I have been working
There has also been an increase in said cat traffic near my residence which has led to an incràease of poop in my yard that is not Buddy's. I refuse to clean up after a problem that you have allowed by not having them removed and people not writing up people for feeding them. People feeding cats like Norma and Terry just draw more here. I have expressed my view on all this and the dangers of feral cats in a Senior Community with all the diseases they carry especially when several here are allergic to them. I have been making sure that Buddy has all his treatments yet nobody makes sure the cats they feed have theirs and are a danger to Buddy's health. There have been many times I have come in from walking Buddy where I was covered in welts from bug bites.
Reply from Great Basin Federal Credit Union2026-01-20
Thank you so much for taking the time to leave your feedback! We are always excited to hear that your expectations are met or exceeded. We sure appreciate your membership and the opportunity to serve you!
Reply from Great Basin Federal Credit Union2025-10-16
That's really lovely to hear. Our team genuinely cares about our members and I'm so happy you feel that. Thank you for your membership and for taking the time to share your review.
It was such a seamless process to apply for a loan. So grateful for a credit union that truly wants to help!
Reply from Great Basin Federal Credit Union2025-10-16
Awesome to hear! We appreciate you giving us the opportunity to help you with your borrowing needs. Thank you for sharing your feedback and thanks for your membership!
I like many things about GBFCU:
1) the fact that with a click of a button at their drive through, you can have a live teller.
2) I like to have the choice of whether my cash back is 5s or 20s. I love the 5.00 , 10.00 option
3) and...there is now a brand new branch in Lemmon Valley! Conveniently located on Buck Dr!
Reply from Great Basin Federal Credit Union2025-09-22
We love this!
1) Thank you for your membership!
2) Thank you for taking the time to leave this feedback.
3) We could not be happier that you enjoy and engage with our video tellers at the drive-ups.
4) Isn't the new branch in the North Valleys so exciting! We are so proud to be able to bring our services and a beautiful branch closer the the amazing community out there.
Thank you, Debra!
Extremely friendly staff each and every time I have gone into the office, they really do treat you like family.
Reply from Great Basin Federal Credit Union2025-09-15
Thank you so much for sharing this! We love hearing that you feel like family when you come in—that’s exactly how we want every visit to feel. We appreciate you being a part of the Great Basin family!
Asst Branch Mgr, Mia Lyons, had helped me on a personal matter 1 yr ago, so went back this year as I wanted to start a timeshare certificate. She was professional, knowledgeable, and wanted to genuinely help. An asset to your Credit Union!
Reply from Great Basin Federal Credit Union2025-09-15
Thank you for coming back to see us again! We’re so happy to hear that Mia made such a positive impact both then and now. She truly cares about our members, and we’ll be sure to share your kind words with her. We’re grateful for your trust year after year!
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