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Gym Source

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100 reviews

3.7100 reviews
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About Gym Source

Data updated
Website
gymsource.com
Category
Sports
Location
United States
Status
Unclaimed
Replies to negative
25% (8/32)
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About this business

Gym Source offers a full range of fitness products, gym design strategy, and ongoing after-sale support for both home and commercial gyms. We act as your full-service resource for the entire project including, design and development, installation, and after-sale service. We find the best fitness solutions for your individual health goals and available fitness space with our commitment to the following unique services.

Is Gym Source legit?

Gym Source (gymsource.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 30% give 1 star; The business has replied to 25% of negative reviews. Last updated 2026-08-28.

What people say

On March 26th

On March 26th, we visited the Cherry Hill, NJ store. The appearance of the facility was welcoming, clean, and orderly. The staff there was friendly, knowledgeable, and helpful. We ended up purchasing a fabulous True Treadmill, with an attached TV screen. The crew that came to the house and set it up was terrific. When I had a question about getting the TV to work, I just called the store, and Ed and the manager, Jay, were right there for me. We talked through my issue by phone, and everything is working properly. What a joy to do business with such a great staff! Dottie & Frank Giordano

Absolutely great experience

Absolutely great experience, from the visit to the store where the knowledgeable staff greatly assisted me with my new exercise bike and elliptical machine selections, which continued through well communicated delivery and equipment setup, and post purchase follow-up. I definitely recommend to anyone looking for serious exercise equipment to visit Gym Source. Thank you all.

The Saleswomen was very patient & knowledge

The Saleswomen was very patient & knowledgable regarding the equipment. She prepared estimates and made follow up phone calls as well as sent texts. I believe she gave me the best deal available. The delivery personnel were supper as they took their time and explain everything once the machine was assembled.

The experience with Gym Source was …

The experience with Gym Source was quite good. Robert the store manager assisted us from early on. He was great. He came out to double check our measurements, went to bat for us with management for a quote made by another sales person. Even the delivery - except for equipment being in what was an empty space, you never would have known they were there. They were friendly, courteous, cleaned up beautifully after themselves - like no one was ever there. We would use Gym Source again and recommend them.

Our customer service experience has …

Our customer service experience has been very good overall. We did experience some difficulty with the delivered product, and the gym source staff have quickly rectified the situation, which is all we can ask.

We wouldn't buy our gym equipment from …

We wouldn't buy our gym equipment from anyone else, David is fantastic to work with! He accurately assessed our needs and made suggestions; we did our research and then purchased the items based on on-line customer and professional reviews. All 3 purchases were wise investments and have helped us to make an important lifestyle change. David is friendly, knowledgeable and follows through on his word. We've also found Gym Source's prices to be excellent! Would very highly recommend :)!

I use the Gym Source in Greenwich, CT

I use the Gym Source in Greenwich, CT. We recently built a new home and included an area for exercise equipment but had no real idea how to outfit it. Lisa Ripley and Carlos always go way above and beyond to help us understand what we need - with a focus on how each piece of equipment is different. They both have a rare mix of professional and knowledgeable help without any pressure. They also have saved us a lot of $$ by alerting us when pieces we are looking at are on sale - again with no pressure.

Provided the info needed to start devloping my workout program

One of the staff gave me a tour and explained a lot about the machines and equipment. So far, I’ve only bought some of the books and resistance tubing. But I plan to buy more items so I have the option of working out at home or at the gym.

Erik Bruce + Norman were awesome to …

Erik Bruce + Norman were awesome to deal with. They were so patient with my visits to try the machine before committing to purchase. Delivery & set up in my difficult building went seamless, with a great team. The Cybex machine is wonderful. I am so glad I made the purchase. I am working out more than I did with my gym membership.

Terrible customer service !

Terrible customer service and the delivery was botched times.Th unstall guys where terrible and that where rge best of. the worst.Warehouse manager terrible customer service skills.

Reply from Gym Source2017-04-13

Rag, We are disappointed to hear about your experience, and we are working to rectify it immediately. We have shared your comments with the appropriate departments. Gym Source's goal is to provide a high-level of service to all of our clients, and we will be addressing your problems immediately.

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