Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
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Is Hairmax legit?
Hairmax (hairmax.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the remarkable effectiveness of the laser devices in promoting healthy hair growth, improving overall density, and delivering visible results over time. Consumers also genuinely praise the exceptionally knowledgeable staff and support team for providing highly attentive customer service and tailored guidance.
Some reviewers were not happy with device performance, noting that the equipment did not slow hair loss or unfortunately stopped working after several months. A few other people also felt that customer service definitely needed improvement due to poor communication, long waits, and frustrating support interactions.
Auto-generated from all reviews of this business. For reference only.
My HairMax device stopped working and it was past the 1 year mark. Spoke with Carlos and he was able to help me in shipping a new power controller. Hopefully this remedies the issue I'm having. Beyond that Carlos was a pleasure to work with and a roll-model for all customer service workers.
Reply from Hairmax2026-01-06
Dear Karen,
Thank you for taking the time to share your experience! We’re glad Carlos was able to assist you with a solution for your device and provide support even beyond the warranty period. Your kind words about his service truly mean a lot to our team. We hope the new power controller fully resolves the issue, and please don’t hesitate to reach out if you need any further assistance—we’re always here to help!
Andrea at HairMax was extremely helpful to help remedy my situation with an older unit. I would definitely get another hair max product again.
Reply from Hairmax2026-01-06
Dear Gary,
Thank you for your kind review! We’re happy to hear that Andrea was able to assist you and help resolve the issue with your older unit. Providing reliable support at every stage of ownership is very important to us. We truly appreciate your confidence in Hairmax and look forward to supporting you again in the future!
I purchased a Laserband 82 with a bundle that included a bunch of products. When I opened the box, I noticed the bundle was short a couple of items, so I reached out to customer service. Andrea was extremely helpful and put an order in immediately for the shorted items. That is top notch customer service! This laserband was purchased as a gift. I have one of my own that I've used for several years and am very pleased with the results I've seen. Hairmax is a great company with excellent products!
Reply from Hairmax2026-01-06
Dear Dave,
Thank you for your detailed and kind review! We’re glad Andrea was able to assist you promptly and ensure the missing items were sent without delay—that’s exactly the level of service we strive to provide. It also means a great deal to hear that you’ve been pleased with your Laserband 82 results over the years and chose Hairmax again as a gift. We truly appreciate your trust in our products and our team, and we’re always here if you need anything in the future!
I bought the Hair Max Laser Combo. I used it for exactly a year, without missing a beat, and strictly according to the instructions. The results were zero. 230 euros were wasted.
Reply from Hairmax2025-12-17
Dear Lia,
Thank you so much for your feedback. We’re truly sorry to hear that the laser combo did not provide the results you were hoping for.
Please note that Hairmax laser devices have a 93% success rate—the highest in the market—with over 25 years of experience helping hundreds of thousands of clients achieve healthier hair and a fuller appearance. That said, there are several variables that can affect results, including medications, stress levels, and overall health. Additionally, hair follicles that are already inactive or no longer viable will unfortunately not benefit from laser therapy.
We would be happy to discuss your individual situation in more detail. You’re welcome to reach out to our customer service team at any time to talk through your specific needs. We also recommend consulting with a trichologist, who can help determine the underlying reasons why laser therapy may not have been effective in your case.
Our team is available Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time. You can reach us at 561-417-0200 or 1-800-973-4769.
Kind regards,
I returned my product within the 6 month time frame but didn't receive my refund. After a few weeks of waiting I called and talked to Carlos. He took the time to investigate the issue and call me back, letting me know that a check would be issued right away. He was very friendly and didn't waste any time. Thank you!
Reply from Hairmax2025-12-17
Dear Katie,
Thank you for sharing your experience with us. We sincerely apologize for the delay in receiving your refund and appreciate your patience while the matter was resolved. We’re glad to hear that Carlos took the time to investigate, follow up, and ensure your refund was issued promptly.
Providing friendly, efficient service is very important to us, and we’ll be sure to share your kind words with Carlos. Thank you for giving us the opportunity to make things right, and please don’t hesitate to reach out if you need any further assistance.
Thank you so much for your kind review! We’re happy to hear that our team was able to help process your order and provide great customer service. We truly appreciate your support and thank you for choosing Hairmax. If you need any assistance in the future, we’re always here to help!
Carlos helped in resolving my issue with the order
Reply from Hairmax2025-12-17
Providing friendly, efficient service is very important to us, and we’ll be sure to share your kind words with Carlos. Thank you for giving us the opportunity to make things right, and please don’t hesitate to reach out if you need any further assistance.
Called Hairmax , they helped process my order .Great customer service. Thank you
Reply from Hairmax2025-12-17
Thank you so much for your kind review! We’re happy to hear that our team was able to help process your order and provide great customer service. We truly appreciate your support and thank you for choosing Hairmax. If you need any assistance in the future, we’re always here to help!
HAIRMAX PRODUCTS WORK and they provide EXCELLENT CUSTOMER SERVICE
Both Josh Soto and Carlos Escobar gave me exceptional customer service earlier in ordering my products and then in follow ups. As an elderly woman who was experiencing thinning hair, I started using a full Hairmax regime years ago,using the Cap, HSN supplements ,and the other products. I have had such beneficial outcomes. I replenish my products on a yearly basis to continue the benefits. I couldn't be more satisfied with the results. Over the many years, Josh Soto provided solutions for any minor problem. Recently Carlos also gave me excellent customer service, helping me with my order. I am a very happy Hairmax customer!
Reply from Hairmax2025-12-11
Dear Sara,
Thank you so much for your wonderful review! We’re truly grateful for your loyalty over the years and delighted to hear about the positive results you’ve experienced with your Hairmax regimen.
It’s especially rewarding to know that Josh and Carlos were able to support you with exceptional service throughout your journey. We’re proud to have them on our team, and we’ll be sure to share your kind words with them.
Your satisfaction means the world to us, and we’re honored to be part of your hair-care routine. If you ever need anything in the future, we’re always here to help.
Thank you again for being such a valued Hairmax customer!
I worked with Carlos who I have to say was INCREDIBLE! From start to finish answering questions and helping me order my laser headband he was the best!
In a world where professionalism and customer service can be a negative experience I absolutely love it when a sweet kind voice is in the other line of a phone or email.
Reply from Hairmax2025-12-17
Dear Jennifer,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Carlos provided such incredible support from start to finish and made the ordering process smooth and enjoyable.
In a world where great customer service truly stands out, we’re proud to have team members like Carlos who bring kindness, professionalism, and genuine care to every interaction. We’ll be sure to pass along your kind words to him—they’ll mean a lot!
Thank you again for choosing us, and please don’t hesitate to reach out if we can assist you in the future.
I recently ordered the Laserband 82 directly from the manufacturer. The directions are easy to follow and I am hoping for a good result. I had a question for Customer Service and was very pleased overall.
Reply from Hairmax2025-12-11
Thank you so much for your review! We’re delighted to hear that your LaserBand 82 arrived with clear, easy-to-follow instructions and that you had a positive experience with our Customer Service team.
We truly appreciate you choosing Hairmax and we hope you achieve great results with your device. If you ever have any questions or need further support, we’re always here to help.
Thank you again for your feedback!
My laser cap stopped working and I believe a simple loose wire to be the reason. It is outside of the two year warranty and I have been told that my only option is to send it tracked delivery to Florida and that the cost of repair is $200 plus an additional $65 for return postage.
I have pointed out that nowhere on their website does it mention this nor is it evident in the manual. They have acknowledged this and accepted that this cost is a significant amount. They thank me for my valuable feed back and say they will review their website, neither of which is any help to me.
Initially when I emailed for details of the repair process- I was given the US email address by the UK office- I was ignored. I then went back to the UK office who agreed to chase it for me. I then received several emails thanking me for registering my warranty
and then received a further email from the international Sales Director saying it was a pleasure speaking with me although he wished it was under better circumstances but I hadn’t had a phone call with him or anyone in his office!
I do not wish to pay an extortionate amount of money and send the cap at my expense 4500 miles to be repaired and had I known that was their policy I would not have bought the cap.
If they are proud of their product and service they should be open and honest about out of warranty repairs to UK customers but sadly they are not.
Reply from Hairmax2025-12-11
Dear Carol,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating this situation has been for you. Your satisfaction is extremely important to us, and we genuinely appreciate the opportunity to address your concerns.
At Hairmax, we strive to provide the highest quality in the manufacturing of our laser devices. All Hairmax laser devices include a 1-year factory warranty, during which repairs or replacements are provided free of charge. For devices outside the warranty period, repairs can still be arranged through our out-warranty department, and associated service and shipping costs may apply. We understand that these costs can be significant, and your feedback regarding transparency is greatly appreciated.
To obtain warranty or repair service, devices must be shipped—freight paid—to our warranty facility in protective packaging, along with the customer’s name and address. We always encourage customers to contact us first with their device, power cord, and cradle available so our team can troubleshoot and determine whether a repair is necessary. Our representatives are available Monday through Friday, 9am to 5pm EST, at 561-417-0200, and we are committed to assisting customers worldwide to the best of our ability.
We sincerely apologize for any miscommunication you experienced between offices and for any emails sent in error—this is not the level of service we aim to provide. Your comments are being shared with our teams so we can continue improving our processes and ensure clearer communication for all customers, including those in the UK.
We would like to review your individual case further to see if there is anything more we can do to assist you. Please contact us directly at 561-417-0200 or 1-800-973-4769 and we will be more than happy to help.
Thank you again for your valuable feedback—we truly appreciate it.
I spoke with Andrea today and she was very attentive, patient and kind. She took the time to answer all my questions and asked me if I had any other concerns. Andrea is an excellent company representative and an asset.
Reply from Hairmax2025-12-11
Dear Victoria,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Andrea provided such attentive, patient, and thoughtful support. She truly is an asset to our team, and we’ll be sure to share your kind words with her.
We’re grateful for customers like you, and we’re always here if you need anything else.
Terrible customer service. I paid for VIP. They give you phone number to call along with an extension. You call the number it goes to someone's voicemail box. Left a message. No callback. I opened a case online on their website. No response what so ever.
Reply from Hairmax2025-12-05
Dear Rob,
We’re very sorry to hear about your experience, and we appreciate you bringing this to our attention. We want to assure you that our team always answers the phone during business hours, and all voicemails and emails are responded to within 24 hours. It sounds like we may have missed your message, and we sincerely apologize for any inconvenience this caused.
We would like to resolve this for you right away. Please contact us at 561-417-0200 and press 2 or email us at [email protected], and we will make sure your issue is addressed promptly. Your satisfaction is important to us, and we’re here to help.
I'm a 61 yo male who has been using a Hairmax Laser Cap 272 cap for the past year (3 times per week) for male pattern baldness. I've taken before and after pics and they show no noticeable difference in my hair. I'm just as bald as before so I have stopped using it as of today.
Reply from Hairmax2025-12-03
Dear James,
First of all, thank you for sharing your feedback. We are very sorry to hear that you are not seeing the results you were hoping for with the laser therapy for hair loss.
Laser therapy results can vary from person to person due to many factors, such as medications, stress, the level of hair loss, dormant follicles that may already be inactive, and hereditary hair loss, just to name a few. This is why HairMax offers a 6-month money-back guarantee program to our valued customers.
It’s also important to note that there is a 93% overall success rate, which speaks to the effectiveness of laser therapy. Unfortunately, the remaining 7% who do not experience the desired results may be affected by the factors mentioned above.
Please reach out to our customer service team at 561-417-0200 so we can discuss your specific case and assist you in the best possible way.
Best regards.
My experience with Hairmax has been nothing short of outstanding!
My experience with Hairmax has been nothing short of outstanding. I have been a customer since 2015. I recently upgraded to a new Lumina 272. I received follow up phone calls after receiving my new device, to check if I have any questions or concerns, which I appreciate. I spoke directly with Carlos several times as well. His customer service is exceptional. He is so easy to speak with and so very very knowledgeable. He has worked with me a lot and is very dependable & reliable with his help. I feel lucky to have him within a phone call if I need any assistance. Thank you Carlos and thank you Hairmax for having such a caring team member.
Reply from Hairmax2025-11-21
Thank you so much for taking the time to share such a heartfelt review. We truly appreciate your loyalty since 2015, and we’re thrilled to hear that your experience with the new Lumina 272 has been so positive.
We’re especially delighted to know that Carlos has provided you with exceptional care and support. He is indeed a valued member of our team, and your kind words mean a great deal. We’ll be sure to pass along your appreciation—he will be so happy to hear it.
Thank you again for your trust in Hairmax. We’re always here for you, and we look forward to continuing to support you on your journey.
My customer service call with Andrea today was topnotch, just as my other two calls over recent years have been. She was knowledgeable, patient and understanding. Thank you!!
Reply from Hairmax2025-11-21
Dear Kelly,
Thank you so much for sharing your experience! We’re thrilled to hear that your call with Andrea was top-notch and that she has consistently provided knowledgeable, patient, and understanding support over the years. We truly appreciate your kind words and will make sure Andrea receives your thanks.
We’re always here to help whenever you need us!
After erroneously ordering an incompatible battery, Carlos waived policy and provided a refund for the just opened/unused incompatible battery. Thoroughly satisfied with this course of action. Thank you.
Reply from Hairmax2025-11-19
Dear Geordie,
Thank you for sharing your experience! We’re glad to hear that Carlos was able to assist by reviewing your situation and making things right with the refund. Providing flexible, customer-focused support is important to us, and we’re happy to know you’re satisfied with the resolution.
We appreciate your feedback and are here anytime you need further assistance. Thank you!
I spoke with Carlos via chat and he was great. He provided me with all the information I needed about international shipping costs and explained the different devices clearly. Great customer service and an incredibly knowledgeable agent.
Reply from Hairmax2025-11-19
Dear Diego,
We’re so glad to hear that Carlos was able to provide clear information about international shipping and help you understand the different devices. Delivering knowledgeable, friendly support is something we strive for, and we’ll be sure to share your kind words with him.
We truly appreciate you taking the time to share your experience and are here anytime you need further assistance!
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