Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
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Is Hairmax legit?
Hairmax (hairmax.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the remarkable effectiveness of the laser devices in promoting healthy hair growth, improving overall density, and delivering visible results over time. Consumers also genuinely praise the exceptionally knowledgeable staff and support team for providing highly attentive customer service and tailored guidance.
Some reviewers were not happy with device performance, noting that the equipment did not slow hair loss or unfortunately stopped working after several months. A few other people also felt that customer service definitely needed improvement due to poor communication, long waits, and frustrating support interactions.
Auto-generated from all reviews of this business. For reference only.
Andrea provided the most exceptional customer service!! :~)
I received the most exceptional customer service from the representative Andrea! She was an absolute pleasure & delight to speak & deal with!! She was kind, patient, knowledgeable, & thorough!!! She also connected with me as a consumer & person. I genuinely appreciate the time she gave, to answer all my questions & properly educate me. Getting to speak with a LIVE representative was extremely important & valuable to me! There's no way that AI (Ai) could have given me the same experience & outcome I had with Andrea!! I couldn't have asked for a better representative to speak & deal with!!! So please recognize Andrea, in the highest way possible, for a job well & exceptionally done. :~D
Reply from Hairmax2026-09-01
Thank you so much for taking the time to share such a wonderful review! We’re absolutely delighted to hear about your exceptional experience with Andrea.
It’s fantastic to know that Andrea’s kindness, patience, knowledge, and thoroughness made such a meaningful difference. We especially appreciate you highlighting the value of speaking with a live representative and the personal connection she provided. We truly believe that listening, understanding, and genuinely caring about our customers can make all the difference.
We’ll be sure to share your kind words with Andrea and recognize her for the outstanding service she provided. We know she’ll be thrilled to hear how much you appreciated her support!
Thank you again for your thoughtful feedback and for giving us the opportunity to assist you. We’re so glad Andrea could provide the experience you deserved!
Bought the hat device and within 8 months the power pack had broken. It was replaced under warranty and the replacement broke with 6 months and now unwilling to provide a replacement. For the cost of the device it should last longer.
Reply from Hairmax2026-08-26
Dear James,
As you mentioned, Hairmax devices are covered by a one-year warranty, and we have already replaced the battery at no cost to you in accordance with our warranty policy.
Please note that our devices are designed to last for a long period of time. This is why we recommend sending your device in for an assessment, as the issue may not be related to the battery. Our technicians can evaluate the device and determine the cause of the problem.
Even if your warranty has expired, we can still service your device through our out-of-warranty service program.
Please call us at 561-417-0200 during our business hours, and we will be happy to assist you with an out-of-warranty assessment.
Customer service is outstanding. Problems are dealt with immediately. So happy I bought this brand. I love the laser cap and I’m happily seeing new hair growth. Highly recommend Hairmax!
Reply from Hairmax2026-08-12
Dear Shelly,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with your Hairmax laser cap and are seeing new hair growth. It’s also great to know that our customer service team has been able to support you whenever needed. We truly appreciate your recommendation and are so happy to have you as part of the Hairmax family!
Carlos, in Hairmax Customer Service, has been very professional, patient, caring, informative and helpful in assisting me in finding a resolution to a problem arising from a technical failure of the controller of my Laser Cap.
What Carlos and I had thought would be a straightforward extended warranty resolution …has become a bit complicated. Carlos has gone above and beyond to help me work through the problems that have arisen … guiding me through the various steps.
Unfortunately we are still waiting to hear from the extended warranty company … but, with Carlos’s help, I am hopeful everything can be resolved and the purchase of my new Hairmax Lum completed within a matter of days.
Reply from Hairmax2026-08-03
Dear Joanne,
Thank you so much for taking the time to share your experience and for your kind words about Carlos. We truly appreciate your patience throughout this process.
We're glad Carlos has been able to assist you every step of the way. Providing attentive and personalized support is something we strive for, and your feedback means a great deal to our team.
We remain hopeful that the extended warranty will provide an update soon so we can help bring this matter to a successful purchase. Thank you again for your trust in Hairmax, and we look forward to getting you back on track with your new device.
Great customer service is the pinnacle of doing business with a company in my opinion. I had an excellent experience with the company Hairmax. I contacted them this week with questions that were pertinent to me, and they were most helpful and lovely in helping me gain the answers, as well as advise, me. I am excited to start using my new Hairmax which will be here shortly. Here's a big thank you to Hairmax!
Reply from Hairmax2026-07-31
Dear Sharon,
Thank you so much for your thoughtful review! We're delighted to hear that our team was able to answer your questions and provide the guidance you needed. Providing excellent customer service is always our goal, and it means a lot to know we made a positive impression. We hope you enjoy your new Hairmax, and we're excited to be part of your hair growth journey. If you ever have any questions along the way, we're always here to help. Thank you for choosing Hairmax!
My son has been using this pretty regularly and his last hair cut, our barber commented on how thicker his hair feels, without knowing he was using it. He was excited to hear it’s making a difference!
Reply from Hairmax2026-07-27
Dear Shantel,
Thank you for sharing your son's experience with Hairmax! We’re thrilled to hear that he has been using the device consistently and that his barber noticed a positive difference in the look and feel of his hair.
It’s wonderful when results are noticed naturally, and we appreciate you taking the time to share this feedback with us. Consistency is an important part of any hair care routine, and we’re excited to be part of your son’s hair growth journey.
Thank you for choosing Hairmax, and we wish your son continued success!
Purchase another hairmax cap, and they offer excellent service. One thing I would recommend is that you invest on the extended warranty. Under alot of stress in my life and my hair is falling out. Thank you hairmax for your assistance on solving my problem.
Reply from Hairmax2026-07-27
Dear Brenda,
Thank you for your kind review and for choosing Hairmax again. We truly appreciate your continued trust in our products and are delighted to hear that our customer service team was able to assist you.
We understand that stress can be a difficult experience, and we hope things improve for you soon. Thank you as well for sharing your thoughts about the extended warranty—it can provide valuable peace of mind.
We appreciate your support and wish you the very best on your hair growth journey. If you ever need assistance, please don't hesitate to reach out to us.
I didnt buy direct from the company but they have been very responsive to my questions. The Laserband 41 has function as advertised and is very lightweight and easy to manage. Ive not had it long enough to have to go to the barber twice a week I am looking forward to seeing some changes to my hair in time
Reply from Hairmax2026-07-13
Thank you for taking the time to share your experience! We're delighted to hear that you've found the LaserBand 41 lightweight, easy to use, and performing as expected. We're also glad our customer service team was able to answer your questions, even though you purchased your device through one of our authorized retailers.
Hair growth is a gradual process, and consistency is key. We encourage you to continue using your LaserBand 41 as directed, and we hope you'll begin to notice positive changes over the coming months.
Thank you again for choosing Hairmax. We truly appreciate your trust and look forward to being part of your hair growth journey!
Very easy to get someone on the phone. Once I did, Carlos was extremely professional, patient, and very knowledgeable regarding the various device options and the products available. Thank you, Carlos!
Reply from Hairmax2026-07-07
Dear Doug,
Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience.
We're delighted to hear that you were able to reach our team easily and that Carlos provided you with professional, patient, and knowledgeable assistance while helping you explore the different device options and products. Providing exceptional customer service is one of our top priorities, and your kind words mean a great deal to us.
Thank you for choosing Hairmax. We appreciate your trust and look forward to supporting you throughout your hair growth journey!
Highly recommend HairMax! My experience was absolutely great. I worked directly with Carlos, and he was fantastic—he answered all of my questions with detailed information and provided tailored suggestions. HairMax truly shows great loyalty and appreciation toward their clients. Based on my personal experience, I can assure anyone looking into this company that you can buy their products with complete confidence. They really take good care of you!I
Reply from Hairmax2026-06-26
Thank you so much for your wonderful review and for taking the time to share your experience!
We're delighted to hear that Carlos was able to answer all of your questions and provide personalized recommendations to help you find the right solution. Providing exceptional customer service and supporting our customers throughout their hair growth journey is always our top priority.
Your kind words and recommendation truly mean a great deal to our team. Thank you for choosing Hairmax—we're honored to be part of your journey and look forward to continuing to support you!
I have only been using this comb for a few weeks. Call it "shedding", "age", or "lack of vitamins" (which my blood test says I am not lacking) my hair kept falling out - in clumps! I saw this advertised on CBS Steals and Deals and decided to try it. If they trust it, it must be good. I haven't seen a HUGE difference in only a few weeks but am keeping my fingers crossed that my hair stops falling out and starts growing! I HAVE noticed that the itchy scalp has definitely lessened so I am looking to a better head of hair in the near future. I will check back in a review in the next few months!
Reply from Hairmax2026-06-15
Dear Patricia,
Thank you for sharing your experience! We are glad to hear that you've already noticed an improvement in your scalp comfort and a reduction in itchiness after just a few weeks of use.
Hair growth is a gradual process, and most users begin to see more noticeable results after several months of consistent treatment. We encourage you to continue following the recommended treatment schedule and to be patient as your hair growth cycle progresses.
We appreciate you giving Hairmax a try and look forward to hearing about your progress in the coming months. Thank you for choosing Hairmax!
If I could give a negative number I would. Terrible customer service on a Hairmax product. Let me be clear- I like their products and review is directed at customer service, not the product. I placed an order on May 30 and heard NOTHING from them about my order until I sent them a message asking about my order today. June 10. They gave me some corporate bs that item was on back order but received them same time I inquired about my order. I’m enraged that they think their bs explains away their incompetence or perhaps their borrowing against customer accounts. Be aware of the type of company you might order from
Reply from Hairmax2026-06-10
Dear Jay,
Thank you for your feedback. We sincerely apologize for the frustration caused by the delay in receiving your order.
The item you purchased was temporarily out of stock, which unfortunately resulted in a longer processing time than expected. We understand how disappointing it can be to wait for an order without receiving the level of communication you expected, and we appreciate you bringing this to our attention.
Our intention is never to mislead customers, and we regret that your experience left you feeling otherwise. We are continuously working to improve our inventory notifications and order communication so that customers have clear expectations regarding product availability and shipping timelines.
We are pleased that the product has since become available and appreciate your recognition of the quality of our products. Thank you again for your feedback, as it helps us improve the customer experience.
Hairmax Customer Care!
Exceptional customer service - truly the best I've had with any company in the recent past!
Reply from Hairmax2026-06-05
Dear JL,
Thank you for your wonderful feedback! We are delighted to hear that you had such a positive experience with our customer service team. Providing exceptional support to our customers is always our goal, and your kind words mean a great deal to us. We truly appreciate your support and look forward to serving you again in the future.
Best regards!
I just received my Hairmax laser comb. It is lightweight and easy to use. I contacted customer service and Carlos walked me through a schedule and an explanation about target areas. I look forward to being consistent and seeing great results.
Thank you,
Donna
Reply from Hairmax2026-06-04
Dear Donna,
Thank you for taking the time to share your experience. We are delighted to hear that you find your Hairmax Actonis 18 lightweight and easy to use.
We're also pleased that Carlos was able to assist you with your treatment schedule and help identify your target areas. Consistency is key with laser hair growth therapy, and we are excited for you as you begin your Hairmax journey.
We appreciate your trust in Hairmax and look forward to hearing about your progress. If you have any questions along the way, our customer service team is always here to help.
Best regards!
This is a great product and really helps hair growth. You just need patience as it takes about 3-4 months before you can see the growth. I would recommend this product to anyone with thinning or balding hair. Just 10 minutes 3 times a week is all it takes. Enjoy!
Reply from Hairmax2026-06-03
Dear Suzanne,
Thank you for sharing your experience! We are delighted to hear that you are seeing positive results with your Hairmax device. You're absolutely right—consistency and patience are key, as hair growth is a gradual process and results typically become noticeable after several months of regular use.
We truly appreciate your recommendation and are glad that the simple 10-minute treatments fit easily into your routine. Thank you for choosing Hairmax and for taking the time to share your success with others!
Best regards!
Excellent technical support ! Team member was knowledgeable on the devices and provided excellent customer service !
Reply from Hairmax2026-06-03
Dear Patricia,
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our technical support team. Providing knowledgeable assistance and excellent customer service is always our goal, and it's rewarding to know that we met your expectations.
We appreciate you taking the time to share your experience and thank you for choosing Hairmax!
Enquiring about my delivered order On May 29,2026 I spoke with Ms Andrea…
On May 29,2026 I spoke with Ms Andrea Hairmax Representative and advised her that my original order was allegedly delivered on May 18,2026. I further stated that According to the United States Postal office states that the item was delivered at 501 Mineral St Potosi Mo. Ms Andrea was professional in the entire process in dealing with my situation. She advised me that my request was placed on May 11 and the address submitted was 501 Mineral St Potosi, Mo 63664. I then I advised that I didn’t know what happened, but My address was 501 sunset lane Potosi Mo. I then I also stated that I didn’t order the hair booster but the shampoo. Having stated my case, then she proceeded to verify my address, my request - shampoo , advising that the shampoo was out of stock. But it will be sent to my attention as soon as it becomes available. I can’t thank her enough for the way she handled my case. She is definitely an asset to Hairmax team. I am satisfied customer and without hesitation. Stuttering or equivocation. I will be recommending Hairmax to my friends or anybody with need of hair treatment or beautification.
Reply from Hairmax2026-06-02
Dear Norman,
Thank you so much for taking the time to share your experience and for your kind words about Andrea.
We are delighted to hear that Andrea was able to assist you professionally and thoroughly throughout the resolution of your order concerns. Providing exceptional customer service and ensuring our customers feel heard and supported are priorities for us, and we are pleased that Andrea demonstrated those values during your interaction.
We appreciate your patience regarding the address correction and product availability. It is wonderful to know that Andrea was able to clarify the situation and provide assistance that left you feeling satisfied and confident in our company.
Your recommendation means a great deal to us. On behalf of the entire Hairmax team, thank you for your trust and support. We look forward to continuing to serve you and wish you the very best on your hair growth journey.
Warm regards!
Andrea was very informative and answered all of my questions and she was great. Very friendly.
Larry
Reply from Hairmax2026-05-21
Dear Larry,
Thank you so much for your wonderful review! We are delighted to hear that Andrea was able to answer all of your questions and provide such friendly and informative service. We truly appreciate your kind words and your support. We will be sure to share your feedback with Andrea.
Best regards!
I have owned my Hairmax wand for probably 8 years now and am thrilled with the results. It is so easy to use. And the new hair growth is amazing. My hair dresser is also amazed and saw the difference it made. Now she tells other clients who ask her what they should do regarding their hair loss. Also Hairmax’s customer service is great. Andrea was so helpful and professional when I called to say I had dropped the wand and needed a repair to the power button. Totally my fault - not a failure with the unit. Rather than telling me to buy a new one, Hairmax repaired my wand!!! It is made so well and otherwise has had no problems. I am completely satisfied with the Hairmax product.
Reply from Hairmax2026-05-20
Dear Jody,
Thank you so much for sharing your wonderful experience with Hairmax! We are thrilled to hear that you have enjoyed such amazing results over the past 8 years and that your hairdresser has also noticed the difference. There is no greater compliment than knowing our products are helping customers feel confident again and inspiring others to begin their own hair growth journey.
We also truly appreciate your kind words about Andrea and our customer service team. We always strive to support our customers in the best way possible, and we are happy we could assist with repairing your Hairmax wand so you could continue enjoying your treatments.
Thank you again for your loyalty, trust, and support throughout the years. We are honored to be part of your hair growth journey!
I had an exceptional experience with HairMax customer service. My laser cap device needed replacement under warranty, and the evaluation team handled everything with impressive speed, professionalism, and kindness. A brand-new device was shipped promptly, and communication throughout the process was excellent.
This replacement meant a great deal to me personally, as I rely on my HairMax device during my recovery journey. Knowing the team understood the importance of receiving it quickly made me feel truly supported as a customer.
Thank you to the entire HairMax team for the outstanding care and service. I highly recommend HairMax not only for their products, but also for the compassion and integrity behind their customer support.
Gracefully, Chantal
Reply from Hairmax2026-05-20
Dear Chantal,
Thank you so much for your heartfelt review and for sharing your experience with Hairmax.
Providing fast, compassionate, and professional support is something our team deeply values, and we are so happy to hear that our evaluation and customer service teams were able to make the warranty replacement process smooth and reassuring for you. Your kind words about our communication and care mean a great deal to all of us.
We sincerely appreciate your trust in Hairmax and your recommendation. On behalf of the entire Hairmax team, we wish you continued strength, healing, and success on your journey!
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