OMG STOP ASKING ME TO SUBMIT A REVIEW
OMG STOP ASKING ME TO SUBMIT A REVIEW. THIS IS WHAT YOU GET. FOOD TASTES GREAT, DELIVERY SUCKS. PRICE SUCKS BOOM REVIEWED
About HelloFresh US
Data updated- Website
- hellofresh.com
- Category
- Restaurants & Bars
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 277 reviews
- Replies to negative
- 49% (35/71)
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Is HelloFresh US legit?
HelloFresh US (hellofresh.com) has a 3.3 out of 5 rating on OK.one, based on 277 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. 44% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 49% of negative reviews. Last updated 2026-08-10.
What people say
The idea is fantastic, but the execution is lacking
I have received three boxes so far and every single order has had an issue. Either the whole box got delivered to the wrong address, another box was missing an entire meal, and then the third box was missing an additional item as well as the chicken for one of the meals. They did issue a credit back for the items but the meal that was missing the chicken they only credited me back for the chicken and unfortunately, I’m not going to go buy a pack of chicken because I’m not going to use all of it so I just wasted an entire meal that I paid for.
Gluten Free Preference
I cannot eat gluten for medical reasons. I wish there was a way to save my dietary preferences so that hello fresh does not automatically choose meals I can’t eat. There are also not gluten free friendly add ons available each week which means I don’t get to take advantage of my promotional offer.
Recipes are super good and healthy
The food is good and the recipes aren’t too hard for someone that has never cooked.
No more take out for me!
It is nice to come home after a long work day and not have to worry about what is for dinner. I am feeling healthier because I am not eating out all the time.
Frequent errors, not many health options
Meal kids often have frequent errors — missing ingredients, incorrect ingredients, incorrect recipe cards, incorrect meals. Few nutritional options with fresh vegetables.
There seems to be a resurgence in the…
There seems to be a resurgence in the quality of the ingredients. A while back I was getting onions that were, and this is not an exaggeration, smaller than a golf ball. Now they're very respectable. Pretty much the only thing that could be improved is if whoever packs my box would stop cramming in the recipe cards and smashing the hell out of them. Otherwise I am very impressed with many of the new recipes.
Reply from HelloFresh US2026-08-05
Hi Alexander, Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience. Warm regards, The HelloFresh Team
Beastie Things Every Happen
Reply from HelloFresh US2026-08-05
Hi Mie, Thank you so much for taking the time to leave us a 5-star review! :green_heart: We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! :tada: Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb. Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team
Quality is Slipping
We’ve gotten damaged or spoiled food (chicken!) over the last couple of months. I was granted a refund but they refused to send a replacement box. And they were rude.
Reply from HelloFresh US2026-08-05
Hi Anders, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving damaged or spoiled food—including spoiled chicken—over the last couple of months, being refused a replacement box, and dealing with rude customer service despite receiving a refund, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team
You have missing or rotten ingredients…
You have missing or rotten ingredients that completely ruin a meal and offer $3 and think it’s a fair deal. I spend the money on hello fresh to avoid going to the grocery store the rotten food wastes my time. Also, when I skip a meal just let me skip it. Stop asking follow up questions after I click skip
Reply from HelloFresh US2026-08-05
Hi Drew, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving missing or rotten ingredients that ruined your meals, feeling that a $3 compensation credit is inadequate and wastes your time, and experiencing frustration with the follow-up survey questions when skipping a delivery, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team
If my box arrives….
If my box arrives (this is the second week in a row my box hasn’t arrived) there’s usually an item missing
Reply from HelloFresh US2026-08-05
Hi William, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with not receiving your box for the second week in a row and frequently finding missing items when your shipments do arrive, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team
Everything we have tried so far has…
Everything we have tried so far has been great!! Taste great easy to prepare and there’s definitely enough for us to enjoy! I’ve told numerous friends they must try hello fresh!
Reply from HelloFresh US2026-08-05
Hi Nikki, Thank you so much for taking the time to leave us a 5-star review! :green_heart: We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! :tada: Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb. Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team
Experience so far
One of the meals, the carrot was completely unusable. The boxes have come with the ice packs almost completely melted, making the bags with the ingredients wet. Also, not a fan of not getting all of the recipes in paper form and having to use my phone more than I’d like to try and make the dinners. Otherwise, I don’t regret starting my subscription again but I might be ending it soon because the hassle is starting to equal the good. The first box was delivered to the wrong address and the second box went missing. Hasn’t been the best journey.
Reply from HelloFresh US2026-08-05
Hi Margaret, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with unusable produce like spoiled carrots, melted ice packs causing soggy ingredient bags, missing paper recipe cards, and major delivery errors including a box sent to the wrong address and another going missing entirely—despite not regretting restarting your subscription overall, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team
Packages come on time
Packages come on time, food is always fresh and easy to cook. Also they give me great recommendations on recipes.
Reply from HelloFresh US2026-08-05
Hi Emily, Thank you so much for taking the time to leave us a 5-star review! :green_heart: We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! :tada: Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb. Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team
You keep sending me the wrong recipe…
You keep sending me the wrong recipe cards
Reply from HelloFresh US2026-08-05
Hi Stephanie, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with repeatedly receiving incorrect recipe cards in your shipments, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team
I love the recipes and the convenience…
I love the recipes and the convenience but my boxes are frequently delayed so items will be hot and even spoiled. I've even had two boxes completely lost..
Reply from HelloFresh US2026-08-05
Hi Angela, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with frequently delayed boxes resulting in warm and spoiled items, as well as having two boxes lost completely—despite loving the recipes and overall convenience, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team
The recipes are fabulous
The recipes are fabulous, but my last 2 boxes were missing ingredients and one arrived 4 days late. I hope things get better.
Reply from HelloFresh US2026-08-05
Hi April, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with missing ingredients in your last two boxes and a delivery arriving four days late—despite finding the recipes fabulous, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team
Overall good experience
Quantity is good - order arrives in timely manner - veggies have been fresh
Reply from HelloFresh US2026-08-05
Hi Penny, Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience. Warm regards, The HelloFresh Team
Good food made easy!
The meals are easy, fresh and delicious. And it’s flexible/ some weeks we are away so you can skip and you can change the pre-selected meals or add more! And adding new recipes all the time! Love it!!
Reply from HelloFresh US2026-08-05
Hi Amy, Thank you so much for taking the time to leave us a 5-star review! :green_heart: We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! :tada: Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb. Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team
Great recipes, great ingredients
Decided to try Hello Fresh a few months ago and I've been pleasantly surprised. I do like to cook, but I hate thinking about WHAT to cook, and being able to choose in advance without having to pick up big quantities of condiments for one or two meals is so convenient. I'm spending about a third of what I normally would on food because I only eat out if it's a social occasion as opposed to a random $30 dinner alone or $40 delivery order. All of my produce has been fresh and the meats have been high quality. I have absolutely zero complaints so far, which is rare for any company these days.
Reply from HelloFresh US2026-08-05
Hi Rafi, Thank you so much for taking the time to leave us a 5-star review! :green_heart: We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! :tada: Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb. Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team