HelloFresh US (hellofresh.com) has a 3.3 out of 5 rating on OK.one, based on 277 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. 44% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 49% of negative reviews. Last updated 2026-08-10.
The instructions were terrible and difficult to follow. The meals didn't taste good and didn't match the flavor profiles I said I liked. Also, the meals were packed in 2 person portions so for a family of 6 we got three sets for each which was really annoying and difficult to store in the fridge. The packaging was excessive, and it would have helped to have it all in one package!
Reply from HelloFresh US2026-08-06
Hi Mariah,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community!
Warm regards,
The HelloFresh Tea
I would be able to spend more money and order more if you would create a way to pay at beginning of month for the whole month's meals. As it is we get paid once a month and sometimes funds run low mid to late month and we are unable to order.
Reply from HelloFresh US2026-08-06
Hi Tommy,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn that our current weekly billing structure makes it challenging to maintain continuous orders around your monthly payday schedule, we appreciate your interest in ordering more and understand we didn’t meet your expectations. We will forward this suggestion to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
t
tracy huff · 1 review · Experienced 2026-08-04 ·
★★★★★
I did reach out to hello fresh asap but…
I did reach out to hello fresh asap but haven’t heard back
Reply from HelloFresh US2026-08-06
Hi Tracy,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with reaching out to our support team and not receiving a timely response, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
N
New mom who needed help · 4 reviews · Verified · Experienced 2026-07-17 ·
★★★★★
The chat people would not help
Reply from HelloFresh US2026-08-06
Hi there,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with our chat support team and feeling like you were unable to receive the help you needed, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Meals we have done so far are great. We have had some missing ingredients once but they were quick to credit me and give a suggestion for a replacement. Honestly the only reason I gave 4 stars is because they use fedex to deliver the box and it's very hit or miss on it being delivered on time of during the proper time frame selected. Otherwise I love everything about it.
Reply from HelloFresh US2026-08-06
Hi Taylor,
Thank you for taking the time to share your rating with us and the community. We truly appreciate your feedback and support.
Warm regards,
The HelloFresh Team
Meals are constantly a day or more later than original delivery day and boxes are usually damaged or ice packs are completely melted
Reply from HelloFresh US2026-08-06
Hi Gretchen,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with meals constantly arriving a day or more past your original delivery date, damaged boxes, and completely melted ice packs, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
R
Rak · 1 review · Verified · Experienced 2026-05-23 ·
★★★★★
This is the second time since…
This is the second time since restarting that my box has been delivered late. It was suppose to be here yesterday, Tuesday,between 11:30&3:30. Not here. Was suppose to be here today, Wednesday, between 11:30 & 3:30, but it is still not here at 4:30 on Wednesday. If it is not here in time for dinner, I’m cancelling my account because your company is not reliable. I intended on these kits for dinners. Note I don’t even know if it will be safe when I get it. If I get it.
Reply from HelloFresh US2026-08-06
Hi Rak,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with consecutive late box deliveries, missed delivery windows, food safety concerns, and feeling like our service is unreliable for your dinner plans, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
The food tastes great, the instructions are easy to follow, portions are perfect and hello fresh has made making dinner a daily activity for me and my wife. More expensive than buying your own stuff but less than if you have the bad habit of ordering delivery which I do. Easily my favorite delivery service.
Reply from HelloFresh US2026-08-06
Hi Evan,
Thank you so much for taking the time to leave us a 5-star review! :green_heart: We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us.
Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! :tada: Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need.
If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb.
Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey!
Warm regards,
The HelloFresh Team
I’ve gotten a few meals late and by the time I get them they are no good because nothing is frozen or even cold. Also a lot of times this summer I have gotten produce that is soft and rotten and I can’t use it for the meal.
Reply from HelloFresh US2026-08-06
Hi Jacey,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with late deliveries arriving warm and unfrozen, as well as receiving soft or spoiled produce during the summer, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
R
Rick and Kat · 1 review · Verified · Experienced 2026-07-13 ·
★★★★★
We are about 1 month in with HelloFresh
So far about 1 month in our orders have arrived good.
However, we find the recipes a little more time consuming and not nearly as good as HomeFresh!!
We left the other company because there were multiple delivery issues and communication with them were from other countries far away from the USA!!
We still like food delivery. It saves us money from eat out costs ... I just wish HelloFresh tasted better ...
Reply from HelloFresh US2026-08-06
Hi there,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are happy to hear that your orders have been arriving reliably over your first month and that meal delivery is helping you save on eating out, we are so sorry to learn of your experience with recipe prep taking longer than expected and the flavor profiles not meeting your expectations, and we understand we didn’t meet your expectations. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Love the convenience and the meals. Disappointing that they switched over to chicken cutlets rather than staying with the chicken breasts. We’re getting less protein for the same price.
Reply from HelloFresh US2026-08-06
Hi there,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are happy to hear you love the convenience and delicious meals, we are so sorry to learn of your disappointment regarding the transition from chicken breasts to chicken cutlets and your concerns about receiving less protein for the same price, and we understand we didn’t meet your expectations. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
Every week we are missing at least one recipe card. I have to go online and print them.
Delivery is inconsistent.
Reply from HelloFresh US2026-08-06
Hi,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with consistently missing at least one recipe card every week, the hassle of having to look up and print recipes online, and dealing with inconsistent delivery service, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
I dislike the amount of garbage the meals make. I can recycle the boxes but the rest goes to the trash. I live in a small town.
I do like how the meals are separated but I'd give that up for better less waste/ packaging.
Reply from HelloFresh US2026-08-06
Hi Phyllis,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are happy to hear you like how the meal ingredients are organized, we are so sorry to learn of your experience with the amount of non-recyclable packaging waste created in your area, and we understand we didn’t meet your expectations. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
L
Lisa D · 2 reviews · Verified · Experienced 2026-08-02 ·
★★★★★
Don’t always like the grade of meat…
Don’t always like the grade of meat that is provided and wish it wasn’t so expensive
Reply from HelloFresh US2026-08-06
Hi Lisa,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the meat quality not meeting your standards and your concerns regarding box pricing, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
The first week, the box arrived room temperature so I was nervous about eating the meat--we survived. I wrote somewhere that I don't eat onions, so I've been tossing-out the onions and scallions. Also, the ice bags have been leaking so the paper bags have arrived damaged and I had to re-bag everything into plastic bags. My sister told me that her meals arrive in plastic?
Reply from HelloFresh US2026-08-05
Hi Shanna,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community!
Warm regards,
The HelloFresh Team
The only disappointing part is that the recipe cards for two meals (Chicken & Greek salad pita pockets and Brown sugar bourbon chicken sandwiches) were not in the box. While I could print it off from my computer, my copies were harder to read and didn't have the coating to prevent the ink from bleeding like the the ones usually included in the box.
Reply from HelloFresh US2026-08-05
Hi BJ,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with missing two recipe cards (Chicken & Greek salad pita pockets and Brown sugar bourbon chicken sandwiches), as well as the inconvenience and lower quality of printing them at home, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
I love that this takes a lot of the mental load off of me for figureing out meals and that alone is carrying the weight of the 4 stars. The meals are decent and have good flavor, and you have a wide array of choices, but the recipe cards have changed and are no longer structured to get you the most time saving and efficient results.
The steps are squished into one segment for that item vs it telling you when to do what with it in the overall scheme of the recipe. (all steps for mashed potatoes are combined into one step now, instead of telling you to boil water in the first step and then do other steps while the water boils, then the next step of draining the potatos is listed a few steps down in the recipe with the timing of the meal).
The produce has also reduced in quality lately, and I am receiving more freezer burned veggies that are squishy when they get to me after they have thawed out.
Reply from HelloFresh US2026-08-05
Hi Valerie,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community!
Warm regards,
The HelloFresh Team
Everything was really good and FRESH with the 1st couple box’s and we look forward to our box of meals every week !!
Unfortunately the last couple box’s the produce has been coming in spoiled or the wrong produce .. also do not like the precooked meals the don’t feel full obvious when purchasing and extra item(chicken wings)/ part of a meal plan …
Reply from HelloFresh US2026-08-05
Hi Pj,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community!
Warm regards,
The HelloFresh Team
The recipes are delicious and the general ease of delivery and cooking can’t be beat.
Unfortunately this is the second week in a row where we were missing a key ingredient and either didn’t eat it or had to go to the grocery store which defeats the purpose of home delivery kits. The first meal was missing potatoes so we just ate the main sandwich with no sides. The second meal was missing the “protein” of mushrooms for a tempura mushroom po’boy so we couldn’t cook it. We were credited about $2.50 for each but after paying about $70 for a box to receive $5 credit didn’t seem comparable to not getting a whole side and main protein that we were unable to eat the meal.
Reply from HelloFresh US2026-08-05
Hi Katie,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are happy to hear you love the delicious recipes and overall ease of delivery and cooking, we are so sorry to learn of your experience with missing key ingredients for two consecutive weeks—including missing potatoes for your side and the main mushroom protein for your meal—as well as your frustration with the low credit amount given for these missing items, and we understand we didn’t meet your expectations. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
My issue was ultimately handled satisfactorily, but it took a while to get to someone who could actually resolve it.
Reply from HelloFresh US2026-08-05
Hi Deni,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are glad to hear your issue was ultimately handled satisfactorily, we are sorry to learn of your frustration regarding the time and effort it took to reach a representative who could resolve it for you, and we understand we didn’t meet your expectations. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
