Heritage Parts is now Parts Town!Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started.For more information, please visit https://www.partstown.com/together.
Written by the business, not verified by us.Heritage Parts is now Parts Town (heritageparts.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-12.
Purchased truck front drivers door panel for pickup. they sent the wrong one. requested return. day later they declined. this was on e bay. they did not even call to say what their reason was. close to $300.00 down the drain. STAY AWAY FROM THESE FOLKS
The first request truly flabbergasted me since they generally refreshed me by email. Its items and administrations are mind boggling and truly reasonable, yet its site's movement isn't any better. I will give you a proposal.
Toni Wonderspoon is the best of the best of the best of the best.
If you don't have it in stock then apply this on your website... Waiting weeks for a tiny part that's on a pallet in germany they tell me... Waste of my time really...
Awesome. I appreciate it.
The first request truly flabbergasted me since they generally refreshed me by email. Its items and administrations are mind boggling and truly reasonable, yet its site's movement isn't any bettwill give you a proposal.
Superb company been using considering the fact that 8 yr and i'm very glad with it
The ladies are always so helpful and friendly
I recently needed and axel repair kit for a cart that our staff uses regularly. Heritage had the part and sent is as soon as it was available. Thank you for youe quick service.
Package came in a timely manner and I received what I was expecting. Thanks!
I ordered 4 tiny items to be shipped to me and was charged $9.99 each to ship. They all were in one insulated 8x10 manila envelope they could not possibly cost that much when they are all in the same packaged. Nice way to rip a company off!!!!
Good afternoon, Thank you for taking the time to let us know. I'm sorry to hear that you had a negative experience with shipping. I forwarded your review to a Customer Service Manager who will be reaching out soon. We value your business and hope that we can make this right. Christy Stuller Web Content Specialist
Part was a Perfect fit. Shipping was 2 days later then what I paid extra for though. I should receive a credit for my two day shipping fee I paid for. I was not happy that I paid the extra to get it here faster than my tenant had to go without heat for an additional two days.
I bought 5 gaskets for $25, no problem. They charged me $25 as their cheapest option to ship them. It was less than 1/3 of an ounce in weight and the packaging weighed more than the items! This was ridiculous in my opinion. I was over a barrel bc this was the only place that had them in stock and I needed heat. UPDATE 11/25/2020 After my negative review I got a message from TrustPilot that someone from the Heritage Parts was going to contact me about my negative experience. I was told it was within 2 days and that was on 11/6/2020. It is now almost 3 weeks later and no contact. I at first felt relieved that they actually care about their customer service and might want to rectify their high shipping charges. Now I am even more frustrated so I updated my review to be 1 Star. Wish I could go to 0.
Good morning Nick, Thank you for taking the time to let us know. I'm sorry to hear that you had a negative experience with your order. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right. Christy Stuller eCommerce Content Analyst
Since Heritage was bought out or taken over by this new company I can say the following. The service has dropped to near nothing. One order of Killion filters and housings took me over three months to receive. Orders were lost , shipped out as partial shipments which were never received. Now just trying to get a credit invoice emailed to me took hours and would not have happened if I had not called back in a second time . Extremely poor service !
Good morning Gary, Thank you for taking the time to let us know. I'm so sorry to hear that you've had a negative experience with Heritage. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right. Christy Stuller Web Content Specialist
Fast shipping, price was great too.
Thomas C. helped me order difficult to find parts after we had no success with the manufacture. He made sure to get all the details so we ordered the right thing. Parts fit better than the originals. Thanks Thomas!
Web site was good and easy to navigate. Product was easy to find and ordering was well done. Shipping was on time. A good experience
I can count of Heritage to have what I need, and to deliver it very fast.
The lady that was helping me with my order was amazing! She was very knowledgeable and assisted me with getting the correct part. She also was very pleasant to deal with. To her I say thank you!
Heritage Parts did a fantastic job of sending my ice machine parts in a very timely manner. Items were shipped the same day as ordered and received in two days. Pricing was good too. Thanks for the good service.
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