Heritage Parts is now Parts Town!Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started.For more information, please visit https://www.partstown.com/together.
Written by the business, not verified by us.Heritage Parts is now Parts Town (heritageparts.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-12.
You never told me that a 3 dollar part was going to cost me 28 dollars
Good morning, Thank you for providing this information. I'm so sorry to hear that you had a negative experience with Heritage. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right. Christy Stuller eCommerce Content Analyst
Good morning, Thank you for taking the time to let us know. I'm sorry to hear you had an issue with your recent order. I sent your review to a Customer Service Manager who will look into this, and get back to you soon. We value your business and hope that we can make this right. Christy Stuller eCommerce Content Analyst
We had equipment that is not very new and the rep went beyond just looking at our numbers. She contacted the manufacturer.
Fast service. Always a pleasure to do business with.
The right part and it was right on time. Thanks
I ordered several parts for our tankless water heater, and they came within just a couple days. Very FAST! One of the items was missing. I contacted customer service, and they were great. Got the missing part within a couple days. Great experience.
After much online searching I finally found a part for my coffee urn at Heritage Parts. It arrived very quickly and was just what I needed. I'm very satisfied!
I ordered a package of washers on August 24, 2020. Site said 8 days to ship. They arrived on October 18 after shipping on October 15, 52 days later.
Good morning, Thank you for taking the time to let us know. I'm so sorry to hear your order took so long to receive. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right. Christy Stuller eCommerce Content Analyst
So satisfied to be able to find parts to maintain our functional products instead of replacing them. Saving money and doing something positive for the planet.
The part was bent and not packaged well. Useable after bending back into correct shape. Shipping was ridiculously over priced. $33 to ship a item that shouldn't have cost more than $10.
Good morning Jeremiah, Thank you for taking the time to review Heritage. I'm sorry to hear that your item arrived damaged. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right. Christy Stuller eCommerce Content Analyst
Great pricing, fast shipping.
Amy Elliot is quick, professional and helpful
My order arrived as expected. Good job. The issue is that i received someone elses order. (Disney). Tried to contact someone, left a voicemail. Nobody called back. Left a voice mail for the Disney person. Nothing... Help!
Good morning, Thank you for taking the time to provide this information. I forwarded your review to a Customer Service Manager and the Disney team to help you out with this. We value your business and hope to hear from you soon. Christy Stuller eCommerce Content Analyst
Your company was great. But the UPS delivery didn’t get the part to me until 2 days later, not next day as I was told. I recommend giving your customer the option to pay a little extra for next day delivery, rather than telling me ground delivery will get it to me next day. UPS assured me that they were under no obligation to deliver my package for 5 full business days after they pick it up. So 6 business days total. So 4 stars rather than 5.
Received exactly what was needed in a very prompt delivery. Thanks
Kari is very good and what she does and to be honest if she wasn’t there I would be buying my parts some other place .
Products were easy to find on website; delivery service to destination was fast which impressed me.
200 reviews matching
Parts Town
Soft Serve Parts
Homary.com
Soufeel 
Walter Drake
Matsato
Cleanomic
North American Kitchen Solutions, Inc.