Everyone I spoke with was very friendly…
Everyone I spoke with was very friendly and helpful.
About Heritage Parts is now Parts Town
Data updated- Website
- heritageparts.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 89% (16/18)
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About this business
Heritage Parts is now Parts Town!Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started.For more information, please visit https://www.partstown.com/together.
Written by the business, not verified by us.Is Heritage Parts is now Parts Town legit?
Heritage Parts is now Parts Town (heritageparts.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-12.
What people say
Not the right item
Not the right item. The descriptions given made it hard to decide, as there was no images of the part actually needed. Schematics shown were not clear. Need to return this part.
Reply from Heritage Parts is now Parts Town2020-10-16
Good morning Roger, I'm sorry to hear that you received an incorrect part. I forwarded your review to a Customer Service Manager who will reach out to you soon and initate a return for you. Thank you for your business. Christy Stuller eCommerce Content Analyst
Gasket delivery.
Thank you. Quick and easy.
Did as advertised
Got the correct parts in the best time…
Got the correct parts in the best time considering backorder. Do wonder a bit whey they do not stock such a common items as "O" rings.
The representative I spoke to was very…
The representative I spoke to was very knowledgeable. My order was quick to place and was just as quickly delivered.
The correct parts on the first try and…
The correct parts on the first try and fast service.
Wonderful fast shipping and great…
Wonderful fast shipping and great customer service
Once again you sent me exactly what I…
Once again you sent me exactly what I needed and it was sent very quickly. Thank you.
Too long
Order took too long Had to call in order to get some results
Reply from Heritage Parts is now Parts Town2020-10-15
Good morning Manny, Thank you for providing this information. I'm sorry to hear that your order took longer than expected. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right. Christy Stuller eCommerce Content Analyst
Viking Range Top Burner Grates
On line order was easy and they shipped the next day and since I was a local delivery, the order arrived the next day.
Parts replacement
Whoever cleaned the machine last time it was used, misplaced this part. I was pleasantly surprised how quick we received the part. Thank you
Easy access to find the part
Easy access to find the part, created an account, purchased the item and had it in my hands within 3 days. Will be doing more business with them.
Always great service from the staff
Just what I needed fast and efficient
ordering process couldn't have been…
ordering process couldn't have been easier and part showed up right on time!
Heritage had the hard-to-find part I needed
Heritage was the only place I could find replacement parts for my Fujitsu mini-split. While the shipping was a little on the high side, the parts arrived quickly and I was able to DIY a fix that would've cost a lot more if I'd had to hire a climate control company. Very satisfied!
The part arrived on time
The part arrived on time. However it was delivered to a different recipient in my building despite the shipping address entered when ordered.
Good morning I had the pleaser of…
Good morning I had the pleaser of purchasing parts from Heritage and can't say enough. It was easy to place the order and I received them in a timely manner.I will use them in the future.
The ordering and delivery process was…
The ordering and delivery process was quick and easy. I'm very pleased.
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