Great service
Great service, even when parts are hard to find.
About Heritage Parts is now Parts Town
Data updated- Website
- heritageparts.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 89% (16/18)
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About this business
Heritage Parts is now Parts Town!Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started.For more information, please visit https://www.partstown.com/together.
Written by the business, not verified by us.Is Heritage Parts is now Parts Town legit?
Heritage Parts is now Parts Town (heritageparts.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-12.
What people say
Thanks
Thanks , You Jordan are Great Good Job ,
Mari and her team always do a excellent…
Mari and her team always do a excellent job. We always feel confident working with them !
I order parts at least once a week and…
I order parts at least once a week and need help every now and then, I call and ask for Jordan Becktell because she is AWESOME!!! She always comes through for me. Thank You Jordan.
great service.
The staff at Heritage are very…
The staff at Heritage are very efficient and friendly. In general, Heritage is a very customer-friendly business.
Received the exact parts I ordered in a…
Received the exact parts I ordered in a timely manner.
Exceptional Customer Service
I was extremely impressed with this company. They contacted the manufacture directly for me to be sure I was ordering the right replacement part.
Great customer service
Great customer service, One stop shop for all refrigeration parts and hardware.
Perfect part and fast delivery
Perfect part and fast delivery. Great Job!
Spoon.
Toni Wonderspoon is the best of the best of the best of the best.
Parts available and shipped promptly
Parts available and shipped promptly. Received as ordered and work perfectly
extremely disappointed with customer…
extremely disappointed with customer service as of late in regards to getting quotes in a timely manner,
Reply from Heritage Parts is now Parts Town2020-10-05
Good morning Kathy, Thank you for taking the time to let us know. I'm very sorry to hear that you haven't been receiving 5 star service. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right. Christy Stuller eCommerce Content Analyst
Excellent experience Thank y’all so…
Excellent experience Thank y’all so much I appreciate you. I will be using y’all again and will pass the word on.
Can't get better
I had a small problem with a part and it was replaced the day after my phone call. The service cannot get better than that. I am bookmarking this place for future orders.
Took over 2 months to get a door
Reply from Heritage Parts is now Parts Town2020-10-01
Good morning, Thank you for taking the time to let us know. I'm sorry to hear that you had a negative experience on your recent order. I forwarded your review to a Customer Service Manager who will be reaching out to you. We value your business and hope that we can make this right. Christy Stuller eCommerce Content Analyst
Was great until Parttown took over
Was great until Parttown took over. I was charges triple for a part and customer service wouldn't do anything due to the systems not fully migrating yet.
Reply from Heritage Parts is now Parts Town2020-10-01
Good afternoon, Thank you for taking the time to review Heritage. I'm forwarding your review to a Customer Service Manager who will be reaching out to you. We value your business and hope that we can make this right. Christy Stuller eCommerce Content Analyst
very fast shipping
very fast shipping! Great prices and exactly what I needed.
Thanks Heritage Parts!
Without Heritage Parts, I've found my team's mission would be far more difficult! Thanks for making life easy for us!
Never let me down
I have been purchasing from Heritage Parts for nearly 10 years now and am always impressed with the great customer service. They have never let me down and find parts I cannot find anywhere else.
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