good customer service
good customer service, easy to find any part . Just price is very high....
About Heritage Parts is now Parts Town
Data updated- Website
- heritageparts.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 89% (16/18)
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About this business
Heritage Parts is now Parts Town!Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started.For more information, please visit https://www.partstown.com/together.
Written by the business, not verified by us.Is Heritage Parts is now Parts Town legit?
Heritage Parts is now Parts Town (heritageparts.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-12.
What people say
Our Rep Jordan Becktell is the BOMB
Our Rep Jordan Becktell is the BOMB! She always answers the phone quickly and gets us answers ASAP! She always has a great attitude! She is my main reason i do business with you guys.
First time order.
Easy ordering process with rapid shipping and delivery. Constant, almost too frequent, communication through email. Order arrived complete and correct.
Excellent Service
Excellent Service. Quick return of all of my requests.
wrong product shipped--two different…
wrong product shipped--two different sku stickers on packaging. Honest mistake--I'm ok, just need the correct item shipped asap
Reply from Heritage Parts is now Parts Town2020-10-13
Good morning, Thank you for taking the time to let us know. I'm sorry to hear that you received the incorrect part. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right. Christy Stuller eCommerce Content Analyst
Michele Maile is a superstar
Michele Maile is a superstar, dont need to say more.
Customer service went out of their way…
Customer service went out of their way to answer all of my questions and look for any other parts I might need.
Great customer support
They had just the part I needed, and went out of their way to verify with the factory that I was getting the right one. Responsive and accurate. Prompt shipping.
You know you're all awesome
You know you're all awesome, especially Robin Ross. keep up the good work and great prices!
Dave Lake is always on point with all…
Dave Lake is always on point with all my parts needs. Friendly and easy to work with. That is why we order from Heritage Parts! Thanks, Giff (Auxiliary Services Corp)
Sales people are fantastic.
Part is fine but 24 dollars to ship a 7…
Part is fine but 24 dollars to ship a 7 dollar part in an envelope seems a bit much.
Good website
Good website, fast service. I think the cost of the part is excessive and $20.00 is too much for shipping, but overall best price for this part for a 26 year old Viking stove.
Great 👍
Great product 👍
The staff is very nice pleasure to do…
The staff is very nice pleasure to do business With.
fast shipping, friendly staff
fast shipping, very good friendly service on the phone. prices are competitive. i wish only that I did not haft to read the covid 19 page every time I log onto my account and haft to wait for it to go away even after hitting the x button multiple times.
Iceomatic relay
Thank you for getting a replacement relay for our ICEOMATIC ice maker. The part came earlier that expected.
Awesome transaction
Great service but your shipping costs…
Great service but your shipping costs are astronomical. Bought $19 worth parts and it was $23 to ship. Seems off base to me
It tools months for the item to be…
It tools months for the item to be received. I got 2-3 revised delivery comments each weeks out. Yet I was charged immediately for the item. If delivery is not known at the time the order is placed then don’t charge the customer until the product is confirmed delivered
Reply from Heritage Parts is now Parts Town2020-10-07
Good morning, Thank you for taking the time to let us know. I'm sorry to hear that you had an issue with your most recent order. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right. Christy Stuller eCommerce Content Analyst
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